外掛標籤
開發者團隊
原文外掛簡介
Wello ServiceDesk API integrates WordPress with the external Wello ServiceDesk platform as a client interface.
Key features:
OTP-based authentication via external Wello ServiceDesk service
Secure access token generation and management
React-powered ServiceDesk dashboard embedded in WordPress
Admin configuration panel for branding and integration settings
Ticket and work order listing with detailed views
Fully translation-ready with multiple language support
Requires a valid Wello ServiceDesk account and API credentials.
Important: WordPress Authentication Separation
This plugin maintains complete separation between WordPress authentication and external service authentication:
No WordPress users are created from external service accounts
No WordPress login/session is established using external credentials or tokens
No WordPress roles or capabilities are granted based on external authentication
External authentication is handled entirely by the Wello ServiceDesk platform
WordPress user management remains fully independent
This plugin acts strictly as a client interface to the external service.
External Services
This plugin connects to the Wello ServiceDesk API.
Service: https://servicedeskapi.wello.solutions
Purpose:
Authentication, ticket management, work orders, equipment tracking, and related operations.
Data transmitted:
* Email and password (used only during login request)
* OTP verification codes
* API requests for ticket and service data
Data handling:
* No passwords are stored in WordPress
* Access tokens are stored securely as WordPress options
* No WordPress user data is shared with the external service
Terms of Service: https://wello.solutions/terms-of-service
Privacy Policy: https://wello.solutions/privacy-note
Internationalization
This plugin is fully translation-ready using the wello-servicedesk-api text domain.
Included languages:
* English (en_US)
* French (fr_FR)
* German (de_DE)
* Spanish (es_ES)
* Italian (it_IT)
* Dutch (nl_NL)
* Polish (pl_PL)
* Portuguese (pt_PT)
Translation files are located in the /languages/ directory.
Source Code
This plugin includes minified production assets generated using a build process.
The full, human-readable source code is publicly available here:
https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin
To build the assets:
Navigate to /app/
Run: npm install
Run: npm run build
This will generate the files located in:
app/build/static/
These generated files are included in the plugin for production use.
Support
For issues or feature requests:
https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin/issues
Additional Notes
This plugin acts as a client for the Wello ServiceDesk API
WordPress authentication is not modified or extended
No WordPress users or roles are affected
React frontend is bundled in production build
All sensitive operations are handled externally
License
GPLv2 or later.
All included libraries are GPL-compatible.
