內容簡介
Customer Support Ticket System & Helpdesk 是一款讓您能夠直接從網站管理客戶支援請求的外掛。客戶可透過簡單的前端表單提交請求，您則可在 WordPress 控制台中處理所有請求，無需外部支援軟體。
【主要功能】
• 前端票證提交表單（短碼或區塊）
• 指派票證給支援代理
• 設定票證優先級和狀態
• 客戶和代理的電子郵件通知
• 代理管理及專屬代理頁面
• 角色基礎存取（代理和經理角色）
外掛標籤
開發者團隊
② 後台搜尋「Customer Support Ticket System & Helpdesk」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
See WP Ticket in Action
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only
* Customizable form fields from plugin settings
* No coding required
Premium Features (Pro & Enterprise)
* File attachments on tickets
* Canned responses for faster replies
* Departments for organizing support teams
* Custom fields for tickets
* Advanced search and filtering
* SLA tracking and automation rules
* WooCommerce integration
* Easy Digital Downloads integration
* MailChimp integration
* CSV import/export
* Real-time helpdesk dashboard with stats and charts
* And much more
View Live Demo | Documentation
