內容簡介
JS Help Desk 是最佳的幫助台和支援外掛。JS Help Desk 是一個專業、簡單易用、完整的客戶支援系統。相較市面上大多數昂貴（且複雜）的支援票券系統，JS Help Desk 充滿了眾多功能。最棒的是，它完全免費。
JS Help Desk
JS Help Desk Demo
外掛首頁
免費版本主要功能
一個專業的幫助台系統：JS Help Desk 是一個專業的幫助台/支援系統。
支援所有使用者：我們支援所有使用者（免費版和付費版皆支援）。
使用者友善的操作與影片支援：JS Help Desk 為所有主要操作提供影片教學。
前端票券：使用者可從前端建立票券。
訪客/客人票券：使用者經常不想建立帳戶以開啟支援票券。訪客票券是非常重要的功能，也是免費的。
無限票券：基礎版本中沒有任何票券限制。
無限代理人：系統支援在管理區域中無限代理人。
支援圖示：在您的網站上顯示支援圖示非常重要，JS Help Desk 為前端提供支援圖示及不同位置選項。
代表使用者建立票券：管理員/代理人可以代表任何使用者建立票券。
GDPR：JS Help Desk 完全符合 GDPR 法規。
資料刪除請求：使用者可以請求刪除其資料，管理員可以選擇刪除或匿名化其資料。
多個附件：使用者/代理人/管理員可以在票券建立和回覆中上傳多個附件。
附件大小和類型：管理員可以控制如何透過附件大小和副檔名類型處理票券附件。
強大的篩選和排序：系統為使用者和管理員提供強大的篩選器和排序選項以搜索票券。
優先權：優先權關聯到票券中的重要性，系統使用管理員定義的不同顏色在票券列表和票券詳細資訊頁籤中突顯優先權。
無限部門：建立與組織中各種業務單位相關的部門。可以是銷售、支援、帳務等任何部門都可以在管理面板中建立，使用者將在建立票券時選擇部門。
票券狀態：顯示票券狀態和不同顏色以突顯它。
電子郵件通知：系統會在不同操作（例如新票券、回覆、關閉票券等）時向使用者、代理人和管理員發送電子郵件通知。
編輯票券：管理員/代理人可以隨時編輯任何票券。
註冊：系統提供一個漂亮的註冊表單以註冊新使用者。
登入表單：系統有自己的登入表單供使用者登入。
驗證碼/ReCaptcha：另一個令人興奮的功能。系統提供自己的驗證碼和 Google reCaptcha 來防止垃圾郵件。
致謝訊息給訪客：管理員可以為訪客添加特別訊息，成功提交票券後將會顯示此訊息。
HTML 編輯器：用於票券摘要、票券回覆、備註等的 HTML 編輯器。
條款及細則：管理員可以在票券提交頁面中添加條款及細則。
佈景主題：佈景主題使我們的網站更美觀且具有吸引力。通過使用此功能，您可以更改外掛的顏色或從七個預設的顏色主題中選擇顏色及不同的調色板。
電子郵件範本：JS Help Desk 為管理員提供完整控制權，管理員可以使用 HTML 編輯器編輯任何電子郵件範本。系統包含精美的預定義電子郵件範本。
外掛標籤
開發者團隊
② 後台搜尋「JS Help Desk – AI-Powered Support & Ticketing System」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.
Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.
Key Resources
JS Help Desk Demo
Plugin Homepage
Video Tutorials
Free Version Major Features
Core Ticketing & Management
– Professional Support System: Enterprise-level ticketing for all users.
– Unlimited Tickets & Agents: No artificial limits on your growth.
– Unlimited Departments: Organize by Sales, Support, Billing, etc.
– Priority Management: Highlight urgent issues with custom colors.
– Internal Notes: Agents can add private notes for internal collaboration.
– Custom Statuses: Track ticket progress with clear status messages.
Zywrap AI Copilot (New!)
– Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest.
– 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds.
– Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards.
– Instant Translation: Break language barriers by translating customer messages or agent replies with a single click.
– Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history.
– Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.
User & Agent Experience
– Front-end Submission: Users create and track tickets without accessing the dashboard.
– Guest/Visitor Tickets: Allow users to open tickets without creating an account.
– Fully Responsive: Optimized for smartphones, tablets, and desktops.
– HTML Editor: Rich text support for ticket summaries and replies.
– Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI
– AI-Powered Reply Suggestions: Generate context-aware smart responses to save time.
– Email Notifications: Automated alerts for new tickets, replies, and status changes.
– Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance
– GDPR Ready: Built-in tools for data erasure and anonymization.
– Spam Protection: Supports built-in Captcha and Google reCAPTCHA.
– Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting
– Color Themes: 7 preset palettes to match your brand.
– Detailed Reports: Summaries by agent, department, priority, and status.
– RTL Ready: Full support for right-to-left languages.
– Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
Shortcodes
[jssupportticket] – Control Panel
[jssupportticket_addticket] – Add New Ticket form
[jssupportticket_mytickets] – User Ticket List
Premium Add-Ons
JS Help Desk is a complete help desk system with 35+ professional addons.
Email Piping – Create/reply to tickets via email.
Time Tracking – Log time spent on resolutions.
Paid Support – Charge per ticket or subscription.
Agents – Multi-agent management & permissions.
Agent Auto Assign – Rule-based ticket routing.
Multi Forms – Unique forms per department.
Merge Tickets – Combine duplicate queries easily.
Ticket Overdue – Track SLA deadlines & response times.
SMTP – Custom email protocol for reliability.
Ban Email – Block specific users or domains.
WooCommerce – Connect support to customer orders.
Private Credentials – Store & auto-delete sensitive data.
Email CC – Keep stakeholders updated on tickets.
Export – Export ticket data/history to CSV.
Desktop Notification – Real-time browser alerts.
Ticket History – Full audit log of all ticket actions.
Ticket Auto Close – Auto-close inactive ticket threads.
Feedback – Collect agent performance ratings.
Helptopic – Categorize queries for easy browsing.
Private Note – Private internal agent communication.
Knowledge Base – Self-service documentation portal.
Canned Response – Pre-defined templates for fast replies.
Max Tickets – Limit open tickets per user/agent.
Mail Chimp – Sync users to marketing mailing lists.
User Options – Advanced registration & Captcha.
Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.
Announcements – Broadcast news to all support users.
Downloads – Share supporting files with customers.
FAQ – Database of frequently asked questions.
Admin Widgets – Real-time stats on WP dashboard.
Internal Mail – Agent-to-agent messaging system.
Envato Validation – Verify purchase codes for tickets.
Front-End Widgets – Display ticket stats in sidebars.
Multi Language Emails – Language-based templates.
Easy Digital Download – Integrated support for EDD.
Privacy & Third-Party Service Disclosure
To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service).
Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response.
Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button.
Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the Zywrap Privacy Policy for full details on data handling.
