內容簡介
CommerceBird 是一款專為 WooCommerce 設計的外掛，提供 AI 支援代理和銷售代理，幫助商家提升顧客服務和銷售效率。透過現代化的聊天小工具，顧客可以即時獲得問題解答，並輕鬆進行購物。
【主要功能】
• 提供支援代理和銷售代理各一
• 自訂代理名稱、標誌和品牌色
• 支援即時查詢訂單狀態
• 接受顧客上傳產品照片
• 推薦產品並比較選項
• 捕捉潛在客戶資訊
外掛標籤
開發者團隊
② 後台搜尋「CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
AI agents that support your shoppers and sell for you
Start the 30-day trial on commercebird.com.
CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests.
Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress.
One agent for support, one for sales
Each store can have a support agent and a sales agent. Each one has its own:
name, logo, brand colour and greeting
suggested questions and chat placeholder
instructions, so you set its tone and rules
actions: what it is allowed to do
knowledge: which of your Q&A entries and store pages it may use
chat widget, with its own Live switch
You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout.
Support agent
Answers product questions with live prices and stock from your store
Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers
Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more)
Accepts photos from shoppers, for example of a damaged product (up to 3 per message)
Creates a ticket for your team when it can’t help, or when the shopper asks for a person
Sales agent
Recommends products and compares them side by side
Shows product cards with an “Add to cart” button
Sends ready-made cart and checkout links, so shoppers go straight to paying
Captures leads (name, email, company and what they’re looking for) and emails them to your sales team
Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts.
A helpdesk that lives in your store
Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird.
Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee
Or answer them in WP admin under CommerceBird › Tickets
Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language
Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets
Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved
Leads and quote requests from the sales agent are listed under Helpdesk › Leads
Test first, then go live
Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders.
Speaks your shoppers’ language
The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in.
Costs under control
Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits.
Run your whole WooCommerce business from one place
The agents are part of the CommerceBird platform, which also gives you:
Multi-store dashboard — manage all your WooCommerce stores from one fast interface
AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP
Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page
Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time
Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates
Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping
Advanced product import — import tens of thousands of products in the background from any CSV format
Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more
B2B features, no other plugin needed
Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B
One product, different prices, discounts and tiered pricing
Works with all WooCommerce payment and shipping methods
Access control: set visibility by group, hide prices, categories, brands or the whole website
Custom fields in the registration form, billing address and checkout
Extended and dedicated registration forms, with registration approval
Request a quote, invoice payment and purchase order payment
Wholesale quick order form and live search
Different shipping methods, payment methods and minimum order amounts per group
HPOS compatible
No coding required
Terms: TOS
Privacy Policy: Privacy Policy
⏩ Use of 3rd Party Services
To provide its features, CommerceBird uses the following services when the feature is enabled:
CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy
AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy
Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy
Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy
