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② 後台搜尋「Website Guy Order Messaging for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce.
Customers can start a conversation directly from My Account → Orders, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support.
Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there’s a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place.
This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn.
Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience.
Why you’ll love it
Keep every customer conversation attached to the correct WooCommerce order.
Reduce support emails and avoid losing important information across inboxes.
Give customers an easy way to request help directly from their order history.
Let staff reply without leaving the WooCommerce order screen.
No separate helpdesk or complicated ticketing platform required.
Lightweight, familiar and easy to configure in just a few minutes.
Features
Add a “Message” button to eligible customer orders.
Order-specific conversation threads for logged-in customers.
Reply directly from the WooCommerce order edit screen.
Automatic email notifications for customers and staff.
Configurable notification sender name and email address.
Optional support links in WooCommerce customer emails.
Optional support links on WP Overnight PDF invoices.
Settings page for notification, email and support link options.
Uses WooCommerce customer-visible order notes for maximum compatibility.
Lightweight and easy to configure.
Usage
Customers
Log in and open My Account → Orders.
Click Message beside an order.
View previous messages and send new ones.
Staff
Go to WooCommerce → Orders.
Open the relevant order.
Reply using the Order Messaging panel.
Optional support links
Go to WooCommerce → Order Messaging.
Enable or disable support links in customer emails and PDF invoices.
Customise the support heading and link text if required.
