內容簡介
Kognit for WooCommerce 是一款專為現代電子商務品牌設計的自動化客戶支援平台，提供 24/7 的即時支援，能夠解決客戶問題、追蹤訂單、協助尺寸選擇及執行退款，全部由企業級 AI 模型驅動。
【主要功能】
• 自動化 AI 支援：快速回答重複性客戶詢問
• 即時 WISMO 查詢：客戶可即時查詢訂單狀態
• 購物車智能與結帳協助：提供個性化推薦以減少放棄購物車
• 完整雙向 WooCommerce 同步：自動同步產品、庫存及訂單歷史
• 一鍵退款與取消：直接從控制台處理退款
• 全通路支援：整合多個通訊平台於單一收件箱
外掛標籤
開發者團隊
原文外掛簡介
Kognit AI Helpdesk is the autonomous customer support platform engineered specifically for modern e-commerce brands on WooCommerce.
Provide your shoppers with instantaneous, 24/7 support that resolves customer tickets, tracks orders, assists with sizing, and executes refunds—all powered by enterprise-grade AI models.
🌟 Key Features
⚡ Autonomous AI Support Autopilot: Answers repetitive customer inquiries in seconds across shipping times, return policies, product specifications, and sizing charts.
📦 Instant WISMO (“Where is my order?”): Customers can verify their order number and instantly receive live fulfillment and parcel tracking status directly inside the chat.
🛒 Cart Intelligence & Checkout Assistance: Detects active cart items and helps hesitation shoppers with coupon questions and personalized recommendations to recover potential abandoned carts.
🔄 Full 2-Way WooCommerce Sync: Syncs products, variations, inventory, customers, and order history with zero manual data entry.
💳 1-Click In-Inbox Refunds & Cancellations: Process partial or full WooCommerce refunds directly from your Kognit Helpdesk dashboard without switching tabs into wp-admin.
📱 Omnichannel Support: Unify WooCommerce live chat with your Gmail, Outlook, WhatsApp Business, Instagram DM, and Meta Messenger in a single shared inbox.
🛡️ Enterprise Security & Privacy: Compliant with GDPR, CCPA, and DPDP. Never sells or uses merchant customer data for public model training.
🚀 Why E-commerce Brands Choose Kognit
Traditional helpdesks like Zendesk or Gorgias charge steep monthly fees per agent and require human staff to answer every ticket. Kognit resolves up to 70% of support requests autonomously, freeing your team to focus on high-value sales and complex issues.
Third-Party Services
This plugin connects to external cloud services to provide autonomous AI customer support, instant WISMO order tracking, and real-time live chat functionality.
Kognit AI Platform (Kognit Inc.)
* Service Provider: Kognit Inc. (https://kognithq.com)
* What data is transmitted: When shoppers interact with the chat widget, visitor messages, inquiry intent, and store domain are sent to Kognit’s AI API to generate instant replies and look up order fulfillment status. If live cart intelligence is enabled, shopping cart event timestamps and item counts are transmitted to help the AI answer sizing questions and assist at checkout.
* Terms of Service: https://kognithq.com/terms-of-service
* Privacy Policy: https://kognithq.com/privacy-policy
Google Cloud Platform / Firebase
* Service Provider: Google LLC (https://firebase.google.com)
* What data is transmitted: Real-time message documents and delivery status to power live chat synchronization between the customer storefront and merchant support agents.
* Terms of Service: https://cloud.google.com/terms
* Privacy Policy: https://policies.google.com/privacy
