內容簡介
幫助台和客戶支援外掛。
為了在您的網站上設置 Help Desk WP，請按照下列步驟進行操作。首先，您需要建立一個新的頁面作為您的支援入口網頁，然後在頁面上放置一個短代碼。
[helpdesk_support_portal]
上述的短代碼將渲染支援入口網頁上的內容。您還應在 Help Desk WP 設置中將該頁面設置為支援入口網頁。
為了設置該頁面，請在 WordPress -> Help Desk WP 中導航到頁面頂部的設置，然後在 Portal Page 標籤中選擇您的頁面並保存。
您的支援系統現在已經準備就緒。您的客戶可以打開該頁面並提交他們的問題單。
問題單將顯示在 WordPress -> Help Desk WP 中，您可以對其進行篩選和回答。
觀看以下影片以獲取更多資訊。
功能
無限代理人
排序和篩選
自定義類別
自定義類型
自定義優先級
自定義狀態
電子郵件通知
客戶儀表板
文件
外掛標籤
開發者團隊
原文外掛簡介
Help Desk and customer support.
In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.
[helpdesk_support_portal]
The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.
In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.
Your support system is ready now. Your customers can open that page and submit their tickets.
The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.
Watch the following video for more information.
Features
Unlimited Agents
Sorting And Filtering
Custom Category
Custom Type
Custom Priority
Custom Status
Email Notification
Customers Dashboard
Documentations
