內容簡介
ThriveDesk 是一款專為 WordPress 和 WooCommerce 設計的客戶支援軟體，整合即時聊天、AI 聊天機器人、共享收件箱及支援票務系統，讓商家能在五分鐘內輕鬆連接到網站，提升客戶服務效率。
【主要功能】
• 即時聊天小工具，無需編碼即可添加
• AI 聊天機器人自動回答常見問題
• 支援票務系統，集中管理客戶查詢
• 多位客服可同時協助同一客戶
• 自訂聊天前表單以收集必要資訊
• WooCommerce 訂單歷史與聊天並列顯示
外掛標籤
開發者團隊
② 後台搜尋「ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Help desk, live chat and AI chatbot for WordPress and WooCommerce
A customer asks “where is my order?”. Your agent opens the ticket and the order is already there: shipping status, payment, purchase history, and the buttons to refund or cancel it. No second tab, no copying order numbers, no extra plugin.
ThriveDesk is customer support software built for WordPress and WooCommerce from day one. It puts live chat, an AI chatbot, a shared inbox and a support ticket system in one place, and this plugin connects it to your site in under five minutes. Rated 4.8/5 on G2 and 4.7/5 on Capterra.
Start your free 7-day trial – no credit card required.
Live chat for WordPress and WooCommerce
Add the live chat widget to any page without touching code, and talk to visitors from the web app or the mobile apps. The widget is 20 KB and loads only on the pages you enable it on.
Match the widget to your brand: colors, launcher, position and welcome text
Several agents can help the same customer at once
Customers can drop screenshots and files straight into the chat
Ask for the right details with a custom pre-chat form
Business hours and holiday notices, so nobody waits on an empty office
Hide the widget on the pages where you do not want it
Sound and push notifications, so no chat goes unanswered
WooCommerce stores see the customer’s order history beside the chat
AI chatbot that answers from your own content
NEO, the ThriveDesk AI chatbot, learns from your knowledge base, your documents and your website. It answers the routine questions on its own and hands the rest to a person with the whole conversation attached.
Auto-replies to common questions, 24/7
Drafts replies for agents to review before sending
Tags and prioritizes incoming tickets
Hands off to a human agent with full context
Picks up new training content the moment you add it
Test it in the AI Playground before you switch on auto-reply
AI Copilot helps the humans too: it summarizes long threads, writes a first draft from the conversation history and suggests the next step.
We are honest about what AI customer support can do. In the first months, expect NEO to resolve 20–45% of first-tier requests. A well-trained setup reaches up to 90%. It supports your team; it does not replace them.
Helpdesk and support ticket system
Every email, live chat and contact form submission becomes a trackable ticket in a shared inbox, so nothing is lost in a personal mailbox. Sales, billing and technical support can each have their own inbox, and the ticketing system scales from one person to a customer service team.
Collision detection: two agents never answer the same ticket
@mentions and private notes your customers never see
Canned responses for the answers you give every day
Tags, labels and custom fields for routing and reporting
Snooze, schedule a reply, and undo send
Split a ticket in two, or merge duplicates
Bulk assign and bulk close
Automation rules: route by keyword, assign round-robin, escalate after a set time, enforce SLAs
Reports for volume, response time, resolution rate and customer satisfaction (CSAT)
The WooCommerce help desk: orders, refunds and subscriptions inside the ticket
The WooCommerce integration is built and maintained by ThriveDesk, not a third-party connector. From inside any ticket or chat, an agent can:
See the customer’s complete order history and lifetime value
Check shipping status without opening a tracking link
Cancel or refund an order
Add, edit or remove order items
View and cancel subscriptions, with WooCommerce Subscriptions and WPSubscription
Only do what their role allows: refunds and cancellations can be limited to the agents you choose
Store data is fetched from your site on demand and cached locally. It is not copied to ThriveDesk servers.
Customer portal and knowledge base on your own site
WPPortal – put the [thrivedesk_portal] shortcode on any page and customers can open tickets, follow replies and search your help articles without leaving your site
WooCommerce My Account – add a Support tab to My Account, so customers find their tickets next to their orders
Search before you ask – require a search of your help center and chosen post types before the new-ticket button appears; a good help center cuts email volume by up to 30%
Knowledge base – a public help center with your own domain, AI-assisted writing, nested categories, version history and search that understands “can’t log in” means the password reset article
Support from anywhere
Agents can reply, assign, tag and chat from the ThriveDesk iOS and Android apps, with real-time updates and dark mode.
Works with
Ecommerce – WooCommerce, WooCommerce Subscriptions, WPSubscription, Easy Digital Downloads, SureCart, Freemius, Envato, Stripe, Paddle
CRM and automation – FluentCRM, FunnelKit, Zapier, Pabbly Connect, FlowMattic
Forms – any contact form plugin can create tickets, and the plugin recognizes Contact Form 7, WPForms, Fluent Forms, Forminator, Ninja Forms, Formidable Forms, SureForms, MetForm, JetFormBuilder, Everest Forms, Jotform and more
Team tools – Slack, GitHub, plus an API, webhooks and SmartApp for connecting any external data source without code
Any theme – works with every theme that follows WordPress standards; no page builder required
Switching from Zendesk or Help Scout
Migration from Zendesk and Help Scout is free and handled by the ThriveDesk team: conversations, contacts and history come across intact. Themesgrove saves $4.2K a year since moving from Help Scout.
What customers say
“I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth.”
alamin2002, WordPress.org review, April 2026
“ThriveDesk is the best live chat we’ve ever used.”
Crypto Cloud, WordPress.org review
Pricing
The plugin is free. Every ThriveDesk plan includes live chat, and every plan starts with a 7-day free trial and no credit card. See plans and pricing.
Documentation and support
Help center – setup guides for the plugin, live chat, the AI chatbot and every integration
Support forum – ask here and the ThriveDesk team will answer
Status page
