內容簡介
Trigli Chat Support 外掛為您的 WordPress 網站新增 Trigli AI 客服小工具，專為小型企業設計，能根據您上傳的政策、常見問題及產品文檔提供即時客戶支援。
【主要功能】
• 自訂品牌顏色及機器人名稱的浮動聊天泡泡
• 基於提供文檔的 AI 回答，避免一般化的 AI 猜測
• 當 AI 信心不足時，自動轉接至您的團隊
• 無代理在線時自動收集訪客電子郵件
• 訪客圖片上傳、聊天記錄及主動聊天功能
• 在 Trigli 控制台集中管理小工具外觀及行為
外掛標籤
開發者團隊
原文外掛簡介
Trigli Chat Support adds the Trigli AI customer service widget to your WordPress site.
Trigli is an AI customer support platform for small businesses. You upload your policies, FAQs, and product docs to Trigli, and the chat widget answers visitor questions using only that material. When the AI is not confident, or when a visitor asks for a person, the conversation is routed to your team with in-app, email, or Microsoft Teams notifications.
What you get
A floating chat bubble on your site, styled with your brand color and bot name
AI answers grounded in the documents you provide, not generic AI guesses
Automatic handoff to your team when confidence is low or a visitor asks for a human
Email capture when no agent is online, so you never lose the conversation
Visitor image uploads, chat transcripts, and proactive chat
Widget appearance, greeting, tone, and AI behavior managed centrally in your Trigli dashboard
How it works
Create a Trigli account at trigli.com (a free plan is available; it includes a limited number of chats per month, see trigli.com/pricing)
Upload the documents your AI should answer from
Install this plugin and paste your Tenant ID
The widget appears on your site and starts answering
The plugin itself is intentionally small. It loads the Trigli widget script on your public pages and gives you a settings page for your Tenant ID, widget position, and an optional logged-in user handoff. Everything else is configured in your Trigli dashboard, so changes there apply to your site immediately without touching WordPress.
External Services
This plugin relies on Trigli (https://trigli.com), an AI customer service platform, to function. A Trigli account is required. The free tier works without payment.
Once a Tenant ID is configured in the plugin settings, the visitor’s browser loads the widget script from trigli.com on your site’s public pages and communicates with the Trigli service. While the widget is active, the following visitor data is sent to Trigli’s servers (trigli.com):
Chat messages typed by visitors, and any images they upload in the chat
The page URL, page title, and referrer of pages the visitor views while the widget is present, used for live visitor analytics and to give the AI context about what page the visitor is on
The visitor’s IP address and browser user agent, as with any web request
A randomly generated visitor identifier and chat session identifier, stored in the visitor’s browser (localStorage) and sent with each ping, so returning visitors can resume their conversation and live visitor analytics stay consistent across pages
If you enable the optional “Identify logged-in users” setting, the WordPress user ID, email address, and display name of logged-in visitors, used to link their chat history across devices; their name and email are also attached to the widget’s page-view pings so your team can see which signed-in user is browsing which page
The plugin sends no data to Trigli and loads no remote code until a Tenant ID is configured.
Terms of Use: https://trigli.com/terms. Privacy Policy: https://trigli.com/privacy. If your site must obtain consent before loading third-party services, see the consent question in the FAQ.
