內容簡介
Modeway Direct Chat for WooCommerce 外掛能幫助 WooCommerce 商店將產品問題轉化為結構化的預售詢問，提升顧客與商家的溝通效率，讓顧客在聯繫前提供更多有用的產品資訊。
【主要功能】
• 結構化的產品詢問流程
• 可自訂的詢問意圖選項
• 自動包含 WooCommerce 產品資訊
• 顧客可選擇產品變體
• 類別專屬詢問規則
外掛標籤
開發者團隊
② 後台搜尋「Modeway Direct Chat for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Turn Product Questions Into Better Pre-Sale Conversations
Modeway Direct Chat for WooCommerce is more than a floating WhatsApp button.
It helps WooCommerce stores turn product questions into structured pre-sale inquiries before the customer opens WhatsApp. Shoppers can choose what they want to ask about, add an optional question, and send a clean message containing the relevant product context selected by the store owner.
Instead of receiving a vague “Hi, I have a question” message, you can receive a useful inquiry containing the product name, selected variation, quantity, current price, SKU, stock status, customer note, and product URL.
The result is a faster, clearer path from product interest to a real customer conversation.
Structured Product Inquiry Assistant
Enable the optional Product Inquiry Assistant to turn the product-page inquiry button into a focused pre-sale workflow.
Customers can choose from configurable inquiry intents such as:
Compatibility
Delivery
Availability
Color / Size / Variation
Product Details
Alternative Recommendation
Other Question
Each intent has its own editable customer-facing label and WhatsApp message template.
The assistant is optional and disabled by default, so the classic direct WhatsApp product link remains available when you do not need the structured workflow.
WooCommerce Product & Variation Context
Modeway can automatically include useful WooCommerce product information in the final inquiry.
Configurable context includes:
Product name
Product URL
Current price
SKU
Quantity
Selected variation and attributes
Stock status
For variable products, the assistant uses the variation currently selected by the customer and can include its actual attributes, price, SKU, quantity, and stock state.
Price text is generated from WooCommerce numeric price data so sale prices and variation ranges remain clean and readable.
Category-Specific Inquiry Rules
Different products create different pre-sale questions.
Category Rules let you tailor the inquiry experience for selected WooCommerce product categories.
For example:
Kids headphones can focus on Delivery and Color / Size / Variation.
Gaming products can prioritize Compatibility and Product Details.
Another category can use its own customer-facing labels and WhatsApp message templates.
Each Category Rule supports:
Product category
Numeric priority
Enabled inquiry intents
Optional label override for each enabled intent
Optional message-template override for each enabled intent
When multiple rules match, the highest numeric priority wins. If no rule matches, the global inquiry intents are used.
Smart Product Button Labels
The WooCommerce inquiry button can react to product stock state.
Default smart labels include:
In stock: Ask About This Item
Out of stock: Ask When Available
Backorder: Ask About Delivery Time
For variable products, the label can update when the customer selects a variation with a different stock state.
Smart labels are optional and fully editable.
Product Inquiry Button Styling
Make the WooCommerce inquiry button fit your storefront without editing theme files.
Configure:
Background color
Text color
Hover background color
Hover text color
Border color
Border radius
Horizontal padding
Vertical padding
Font weight
WhatsApp icon visibility
Full-width button layout
These settings apply only to the Product Inquiry Assistant trigger.
Floating WhatsApp Chat
The original lightweight contact experience remains available independently of Product Inquiry Assistant.
Features include:
Floating WhatsApp contact button
Optional mini popup before opening WhatsApp
Configurable popup heading, description, and CTA
Responsive Desktop, Tablet, and Mobile positioning
Independent bottom offset, right offset, and button size
Configurable colors
Direct WhatsApp mode when the mini popup is disabled
The floating chat remains a general contact channel and does not force customers through the Product Inquiry Assistant.
Responsive Controls
Configure separate floating-button values for:
Desktop above 1024px
Tablet from 768px through 1024px
Mobile below 768px
Tablet and Mobile values can inherit from the next larger device when left empty.
Visibility Controls
Choose where the floating chat appears:
Home page
Shop and product archives
Product pages
Cart
Checkout
My Account
Other frontend pages
WordPress admin
Desktop and mobile visibility can also be controlled independently.
Fast, Local and Privacy-Friendly
Modeway Direct Chat for WooCommerce is designed to stay lightweight.
No external JavaScript libraries
No external fonts
No tracking
No telemetry
No analytics
No AJAX polling
No cron jobs
No background WhatsApp requests
No customer inquiry storage
No customer-note storage
No Modeway server transmission of inquiry content
The plugin builds the inquiry locally. WhatsApp is contacted only after the visitor explicitly chooses a WhatsApp action.
Admin Tools for Real Store Workflows
The settings page is split into focused Chat Settings and Product Inquiry Assistant tabs.
Product Inquiry tools include:
Accordion-based Inquiry Intent editors
Click-to-copy message placeholders
Category Rules
Smart product labels
Product-context controls
Product Inquiry Button Appearance
Sticky Save Changes control
Message Placeholders
Inquiry templates support:
{product_name}
{product_url}
{price}
{sku}
{quantity}
{variation}
{stock_status}
{customer_note}
{inquiry_type}
Placeholder buttons in the admin can be clicked to copy them to the clipboard.
Why Structured Product Inquiries?
A normal chat button starts a conversation.
A structured product inquiry starts a conversation with context.
Modeway helps shoppers explain what they need before they reach WhatsApp, while giving store owners the product and variation information needed to respond faster.
Privacy
Modeway Direct Chat for WooCommerce does not add tracking, telemetry, or analytics. It does not create its own cookies and does not send background requests to WhatsApp.
Product inquiry content, selected inquiry intent, product context, and optional customer notes are not stored by the plugin and are not transmitted to Modeway.
When a visitor explicitly chooses a WhatsApp action, the browser opens WhatsApp using the configured destination and message. Depending on the administrator’s settings, the message may contain product name, product URL, price, SKU, quantity, selected variation information, stock status, inquiry type, and a customer-entered note.
That information is provided to WhatsApp only after the visitor chooses to continue.
Modeway Privacy Policy: https://shipping.modeway.co/privacy-policy/
External Services
Modeway Direct Chat for WooCommerce uses WhatsApp’s Click-to-Chat service only after an explicit visitor action.
No WhatsApp request is made during normal page loading, and the plugin does not use the WhatsApp Business API.
Modeway Direct Chat for WooCommerce is an independent plugin and is not affiliated with or endorsed by WhatsApp or Meta.
WhatsApp is a third-party service operated independently of Modeway. Information included in a Click-to-Chat request is subject to WhatsApp’s own terms and privacy practices.
Review the WhatsApp Terms of Service and WhatsApp Privacy information before enabling the feature for your site.
