內容簡介
Chatway Live Chat 是一款專為 WordPress 網站設計的即時聊天外掛，結合 AI 聊天機器人和客戶支援功能，能夠自動處理支援請求，提升客戶服務效率，並提供即時的問題解決方案。
【主要功能】
• 即時客戶支援，快速解決問題
• AI 聊天機器人自動回答常見問題
• 支援多種聊天按鈕，如 WhatsApp 和 Facebook Messenger
• 24/7 全天候協助網站訪客
• 減少重複性支援工作，提高回應速度
• 人工監控 AI 聊天機器人對話，確保服務品質
外掛標籤
開發者團隊
② 後台搜尋「Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Chatway is a WordPress live chat, AI chatbot, and helpdesk plugin for customer support. Chat with website visitors in real time, automate replies with an AI chatbot, or connect your own AI agents including ChatGPT, Claude, Gemini, Grok, Muse, Cursor, Windsurf, Codex, and custom AI agents.
Add FAQ, WhatsApp, Facebook Messenger, Instagram, and other chat buttons to your website. Manage customer conversations in one live chat inbox while AI support agents handle repetitive questions and human agents handle complex issues.
✨ Chatway AI Chatbot or Connect Your Own AI Agents ChatGPT, Claude, Gemini & More
Automate customer support with Chatway’s built-in AI chatbot or connect your own AI agents, including ChatGPT, Claude, Gemini, Grok, and custom AI agents.
Chatway’s AI chatbot learns from your website content & data sources, with access to WordPress and WooCommerce pages, posts, products, orders, and cart information. Answer customer questions 24/7, automate live chat support, and assist with sales.
Keep full human control over AI chatbot conversations, monitor responses, receive notifications, and let your customer support team step in anytime.
Explore Chatway AI Agent Chatbot
Bring Your Own AI Agent
👩💻 Why do you need Helpdesk Live Chat for your website?
Real-Time Customer Support: Answer visitors instantly with live chat
AI Chatbot Support: Automate customer support 24/7 with an AI chatbot and human oversight
Lead Generation: Capture leads through live chat, FAQ, and WhatsApp chat buttons
Customer Feedback and Surveys: Collect feedback through live chat surveys
Sales Support: Increase WooCommerce sales with live chat and FAQ
Technical Customer Support: Resolve technical questions through live chat and FAQ
Visitor Engagement and Retention: Engage website visitors with live chat and helpdesk support
Live Visitors: See who’s online and start a live chat
🎉 Chatway Live Chat is a powerful live chat WordPress plugin
Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support.
💬 What You Get With Chatway Live Chat
Engage your website visitors and customers over live chat pop ups & provide customer support
Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used
Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team
Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets
Content and file sharing within chat for improved helpdesk live chat customer support
Allow you to monitor chats with support agents
See which visitors currently visit your website and initiate live chat with them
Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links
Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched
Offer proactive live chat customer assistance
Start live chat conversations with customers
Assign human agents & AI agents
Personalize your customer’s experience based on their chat history
Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience
Chat web app, Android & iOS mobile apps to manage live chat support on the go
🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app
Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat.
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content.
👋 Chatway Live Chat & Helpdesk account
A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed.
Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets.
Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.
Check out Chatway’s Live Chat pricing ⭐
❓ Add FAQ to reduce customer support chat tickets
Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient
📱 Live Chat Mobile Apps for iOS & Android
Manage live chat conversations, receive notifications, and provide customer support from anywhere with Chatway’s native iOS and Android apps.
Download Chatway for iOS 🔗
Download Chatway for Android 🔗
🛒 WooCommerce Live Chat & AI Chatbot Integration
Chatway live chat gives you access to visitor and store data directly inside the chat pop up window. Visitors can track their orders, view order details, and access their cart directly from the chat widget. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup.
🚀 Add chat buttons like WhatsApp, Messenger & more
With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel.
👩💻 Team Collaboration & Live Chat Agents
Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.
🎨 Customize your live chat widget
Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence.
✍️ Translate your live chat widget to other languages
Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience.
If you use the AI chatbot, it automatically answers in any language, helping you deliver support to a global audience.
🧑🦱 View who’s currently visiting your website
Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly.
💻 WhatsApp Business, Facebook Messenger & Instagram native integrations
Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat.
📧 Email integration
Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat.
👾 Connect AI Agents to Chatway and Build Custom Integrations with MCP, API & Webhooks
Developers can use the Chatway MCP, API & Webhooks to connect Chatway live chat, AI chatbot, contacts, conversations, and customer support workflows with their own apps, websites, CRMs, and internal tools. Use the API & MCP to build custom live chat integrations, sync chatbot and customer data, automate support processes, and extend Chatway for your business needs.
Connect Chatway to AI agents like Claude, ChatGPT (Codex), Gemini, Muse, Grok, Cursor, Windsurf & more 🤖
Explore Chatway API, MCP & Webhooks docs 🔗
🤖 Smart automations & workflows
Create rule-based workflows that automatically respond to visitor actions & chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations reduces repetitive work.
💪 Other powerful live chat features
Live chat conversations – chat with your visitors
Unlimited websites – install Chatway live chat on your websites. Install Chatway live chat on any platform
Post-chat automated surveys – send surveys to site visitors after their chat ends to gather instant feedback
Live chat private notes – add notes and tag teammates
Live chat file sharing – share files with website visitors
Mailchimp integration – sync live chat contacts with Mailchimp
Canned responses & saved replies – answer customer support questions faster
Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email
Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field
Email or download chat transcripts – download or email live chat transcripts
Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors, schedule messages with Send Later
Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents
Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor
Live chat analytics – helpdesk agents’ activities and live chat conversations insights
🔗 Chatway Live Chat Demo
Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat.
Chatway Live Chat Demo website 🔗.
🔒 GDPR & data protection
Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance.
🤗 Testimonials
“Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.”
Moshe F. Saraf, Pareto Solutions
“Live chat and AI chatbot that work
We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.”
Henrik Bennarp, Halle System
“Transform Your Customer Engagement with Chatway – A 5-Star Experience!
Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!”
Menny Benady, Benady New Media
