[WordPress] 外掛分享： JS Help Desk – The Ultimate Help Desk & Support Plugin

WordPress 外掛 JS Help Desk – The Ultimate Help Desk & Support Plugin 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「JS Help Desk – The Ultimate Help Desk & Support Plugin」是 2014-10-09 上架。
  • 目前有 7000 個安裝啟用數。
  • 上一次更新是 2025-03-20，距離現在已有 45 天。
  • 外掛最低要求 WordPress 5.5 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
  • 有 71 人給過評分。
  • 論壇上目前有 1 個提問，問題解答率 0%

外掛協作開發者

rabilal |

外掛標籤

support | tickets | helpdesk | ticket system | Support Ticket |

內容簡介

JS Help Desk 是最佳的幫助台和支援外掛。JS Help Desk 是一個專業、簡單易用、完整的客戶支援系統。相較市面上大多數昂貴（且複雜）的支援票券系統，JS Help Desk 充滿了眾多功能。最棒的是，它完全免費。

JS Help Desk

JS Help Desk Demo
外掛首頁

免費版本主要功能

一個專業的幫助台系統：JS Help Desk 是一個專業的幫助台/支援系統。
支援所有使用者：我們支援所有使用者（免費版和付費版皆支援）。

使用者友善的操作與影片支援：JS Help Desk 為所有主要操作提供影片教學。

前端票券：使用者可從前端建立票券。

訪客/客人票券：使用者經常不想建立帳戶以開啟支援票券。訪客票券是非常重要的功能，也是免費的。
無限票券：基礎版本中沒有任何票券限制。
無限代理人：系統支援在管理區域中無限代理人。
支援圖示：在您的網站上顯示支援圖示非常重要，JS Help Desk 為前端提供支援圖示及不同位置選項。
代表使用者建立票券：管理員/代理人可以代表任何使用者建立票券。
GDPR：JS Help Desk 完全符合 GDPR 法規。
資料刪除請求：使用者可以請求刪除其資料，管理員可以選擇刪除或匿名化其資料。
多個附件：使用者/代理人/管理員可以在票券建立和回覆中上傳多個附件。
附件大小和類型：管理員可以控制如何透過附件大小和副檔名類型處理票券附件。
強大的篩選和排序：系統為使用者和管理員提供強大的篩選器和排序選項以搜索票券。
優先權：優先權關聯到票券中的重要性，系統使用管理員定義的不同顏色在票券列表和票券詳細資訊頁籤中突顯優先權。
無限部門：建立與組織中各種業務單位相關的部門。可以是銷售、支援、帳務等任何部門都可以在管理面板中建立，使用者將在建立票券時選擇部門。
票券狀態：顯示票券狀態和不同顏色以突顯它。
電子郵件通知：系統會在不同操作（例如新票券、回覆、關閉票券等）時向使用者、代理人和管理員發送電子郵件通知。
編輯票券：管理員/代理人可以隨時編輯任何票券。
註冊：系統提供一個漂亮的註冊表單以註冊新使用者。
登入表單：系統有自己的登入表單供使用者登入。
驗證碼/ReCaptcha：另一個令人興奮的功能。系統提供自己的驗證碼和 Google reCaptcha 來防止垃圾郵件。
致謝訊息給訪客：管理員可以為訪客添加特別訊息，成功提交票券後將會顯示此訊息。
HTML 編輯器：用於票券摘要、票券回覆、備註等的 HTML 編輯器。
條款及細則：管理員可以在票券提交頁面中添加條款及細則。
佈景主題：佈景主題使我們的網站更美觀且具有吸引力。通過使用此功能，您可以更改外掛的顏色或從七個預設的顏色主題中選擇顏色及不同的調色板。
電子郵件範本：JS Help Desk 為管理員提供完整控制權，管理員可以使用 HTML 編輯器編輯任何電子郵件範本。系統包含精美的預定義電子郵件範本。

原文外掛簡介

JS Help Desk is the best helpdesk and support plugin. JS Help Desk is a professional, simple, easy to use and complete customer support system. JS Help Desk comes packed with lot features than most of the expensive(and complex) support ticket system on market. The best part is, It completely free.
JS Help Desk

JS Help Desk Demo
Plugin Homepage

Free Version Major Features

A Professional Helpdesk System: JS Help Desk is a Professional help desk/support system.
Support to everyone: We support to our every user (free and pro both users).

User Freindly with Video Support: JS Help Desk have video tutorials for all it major functions.

Front-end Tickets: Users create tickets from the front-end.

Visitor/Guest Tickets: Often users do not want to create an account to open support ticket. Guest tickets is very important feature and it is free.
Unlimited Tickets: There are not any limit of tickets in the base version.
Unlimited Agents: System support unlimited agents at admin area in the base version.
Support Icon: This is very important to show support icon on your site, JS Help Desk offer support icon for front-end with various position options.
Create Ticket for Users: Admin/agent can create ticket on the behalf on any user.
GDPR: JS Help Desk is fully compatible with GDPR law.
Erase Data Requests: User can ask to erase his data and admin have option to delete or anoyomise his data.
Multiple Attachments: User/agent/admin can upload multiple attachments in ticket creation and ticket replies
Attachment Size and Type: Admin can control ticket attachments by it size and extensions type.
Powerful Filters and Sorting: System offer powerfull filters for both user and admin to search tickets with sorting option.
Priorities: Priority associated to the ticket defines the importance, system highlight the priorities with admin defined different color on tickets listing and ticket detail page.
Unlimited Departments: Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket.
Ticket Status: Show ticket status message and different colors to highlight it.
Email Notification: System send email notification to user, agents and admin in different actions i.e new ticket, reply, close ticket etc.
Edit Ticket: Admin/agent can edit any ticket at any time.
Registration: System offer a beautiful registration form to register new user.
Login Form: System have it own login form to login the user.
Captcha/ReCaptcha: Another exiting feature. System offer it own captchat and google recaptcha to stop spaming.
Thankyou Message for Visitor: Admin can add special message for visitor, message will show after successfull ticket sumission.
HTML Editor: HTML editor for ticket summary, ticket reply, notes etc.
Term & Conditions: Admin can add Terms & Conditions at ticket sumission page.
Themes: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color theme with different color palettes.
Email Templates: JS Help Desk offer full power to admin, admin can edit any email template in html editor. System include beautiful predefined email templates.
Custom Fields: Sometime you need extra fields, no problem. JS Help Desk offer 12+ custom fields (Text field, Drop down, Checkbox, Radio button, Text area, Dependent fields, Admin only, Date, Email, Upload file, Multi select and T&C ).
Fields Manager: System offer a powerful feature to manage the fields. Admin can add, edit, rename, ordering, publish/ubpublished and required/un-required fields for user & visitor.
Custom Message for new ticket: This is an important feature that admin show a message/instruction (any message in Text Editor) on ticket summission form.
Admin/Agent Only: This field is visible to admin and agent only.
Hide Agent/Admin Info: Admin can hide agent information like email, name from the user.
Email config: Another admin power, system offer enable/disable action base email notifications like ticket reply, close ticket, chage priority etc.
Strength & Flexibility: JS Help Desk is built using WordPress best practises both on the front and the back end. This results in an efficient, robust and intuitive plugin.
Easy to Use: Ticket system build on the basis on latest style. You will find it very easy to use.
RTL ready: JS Help Desk also support to RTL languages.
Fully Responsive: JS Help Desk work on all type of devices including smart phones, tables, laptops and desktops. Layouts auto adjust according to devices.
System Errors: System record every error and show in admin area.
Hide/Show Menu: Admin can hide/show JS Help Desk any menu item in configuraitons.
Translations: JS Help Desk support multi-language and offer 35+ tranlsations.
Pagination: Admin can sent record per page in the configurations page.
JS Help Desk have reports on
-Get a summary of tickets handled by every staff members
-Get a detail report of tickets handled by every staff members
-Get a detail report of tickets created by every users
-Get a summary of tickets by status
-Get a summary of tickets by priorities
-Get a summary of tickets by departments
-Get a summary of tickets created by channel

Premium Add-Ons
JS Help Desk is a professional and complete help desk system, it offers 35+ addons.
Addons

Email Piping – With the e-mail piping add-on user can create ticket, reply to existing ticket by e-mail! Users can even create a new ticket and account by simply sending an email to your designated support email address i.e [email protected]. Whenever something happens on your support site (a client opens a new ticket, an agent replies to an existing ticket, etc), an e-mail notification is sent out automatically. With email support add-on enabled, there is no longer a need to log into the support site to reply to a ticket. Agents and clients can simply reply to the e-mail and their message will automatically be added to the ticket.
Time Tracking – Track the time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels. Manually record the time spent on each reply to a ticket. The timer starts by a single button when the ticket is open in the agent’s browser and stops by a single button when the agents is done with the ticket.
Paid Support – Do you want charge to your users for support tickets? JS Help Desk Paid Support addon offer to admin to charge users for every new ticket or monthly subscripton with number of tickets limistation.
Agents – Agent plays an important role for help desk and provide assistance to users associated with support system. By adding this add on, add multiple agents and assign permissions to facilitate users against their tickets. Moreover agents can create ticket, delete ticket, close ticket and can performs all the actions that are allowed to them by admin.
Agent Auto Assign – JS Help Desk auto assign ticket to the agent on the base of rules.
Multi Forms – Admin can create multi form for ticket on department base. Admin can also manage form fields independently.
Merge Tickets – There are hundred of tickets submitted to get assistance in which some of the tickets might be on same topic and queries. To provide support to each ticket with the same topic causes the waste of time. By this add on, Merge any of the two tickets or more with the same topic and query and provide support one for everyone.
Ticket Overdue – Any of the ticket which is not resolve in given time or not respond back in time known as overdue Ticket. By adding this add on, You can set auto overdue ticket, Overdue by priority and cron job overdue.
SMTP – SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving e-mail. By adding this add on, Admin can set custom email protocol to sending and receiving email in support ticket.
Ban Email – Ban Email is used to restrict the user to create new tickets. By this add on, you can ban any of the user’s email however, he cannot able to create new tickets.
WooCommerce – The tight integration between the two is guaranteed to leave your customers feeling like their support experience is deeply rooted in their purchasing experience. If you have a WooCommerce store, you must be providing support.
Private Credentials – Offering a decent and safer environment for customer to store their private and personal data encrypted. Giving a way to customers to securely sensitives data to tickets will be automatically removed when tickets are closed.sensitive data to tickets – data that is automatically removed when tickets are closed.
Email CC – Want to send an email to another email address? Email CC addon make it easy. You can achieve it with very easy steps, just select the action and add the email. System will also send an email to provided email address. The CC recipient will receive an exact copy of the email.
Export – Exports are used to keep data at locals. By adding this add on, You can export any of the ticket data like ticket detail, ticket history and etc.
Desktop Notification – The desktop notifications add-on will keep you up to date with your support operations anytime. Every time something happens on your support, you are instantly notified. A notification popup will appear on your screen on each action happens associated with support ticket.
Ticket History – Ticket History or Activity log become essentials for help desk. By adding this add on, Get complete activity log or ticket history of each action happens on ticket by agent. Keep the record of every ticket either it is closed or open.
Ticket Auto Close – Auto Close Ticket reduce your effort to close ticket manually. By adding the add on, Ticket will be auto close after specific interval of time or pre defiend rules which can be set by admin. Ticket can also be close on reply by agent while ticket is open.
Feedback – By adding this add on, you can get feedback from your users to enhance your quality of services. This add on allows you to automatically collect feedback responses that rate your agent’s performance on a ticket. This add on send a feedback link after a ticket is closed. The user will click a survey link and fill out the survey form on your website.
Helptopic – Help Topic is used to help end user to find the desired area in which they want to get instances and support. By adding this add on, Add multiples help topics with different name of areas to help your customer in more easier way.
Private Note – Wanna add a note to yourself? Do you need to transfer a ticket to another agent and want to give him some background on the issue? With the Private Notes addon you are able to add as many notes as you want to a ticket, and the user will never see them.
Knowledge Base – Knowledge Base are essentially used to help customer queries at basic levels, By adding this add on, add multiple knowledge base, group solutions by different topics to facilitate users.
Canned Response – Canned responses are predetermined responses to common questions. By adding this add on, the agent may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource.
Max Tickets – Help Desk usually offers unlimited tickets which can make huge traffic and can gradually effect on support services. By adding this add on, Admin can limit the user to create x number of tickets. User can only create X number tickets which is defined by admin. Admin can also set X number of tickets for agents to open at once.
Mail Chimp – User options allows to add Google Re-captcha or JS Help Desk Re-captcha for registration form. furthermore, user can be register as per role defined by admin such as subscriber, author and etc.
User Options – User options allows to add Google Re-captcha or JS Help Desk Re-captcha for registration form. furthermore, user can be register as per role defined by admin such as subscriber, author and etc.
Ticket Actions – There are multiple options on every ticket like create, edit and delete. By this add on, You can get more options like Print Ticket, Lock ticket, Make Ticket in progress and change ticket priority.
Announcements – Keep your customer update with the latest trends. By this add on, Make unlimited announcement against various categories to explore information associated with help desk.
Downloads – Downloads are very common to help users to download all the relevant information from downloads. By this add on, Create unlimited downloads and add supporting files for users.
FAQ – Faqs (Frequently asked questions) are commonly use to answer all the user common questions at the earlier. By adding this add on, add unlimited Faqs to answer all the basic questions asked by users.
Admin Widgets – Successful businesses run on data. So how would you like to see an immediate data of your support operations as soon as you log into your WordPress administration area? With this add-on you can get that. Take a look at the wealth of data you can access when you log into your WordPress Admin Dashboard. Key data widget include Latest Ticket and Ticket stats.
Internal Mail – Internal e-mail are used to send and receive emails from one agent to another agent with in the support ticket.By adding this add on, Internal e-mail enables you to send or receive email to one another.
Envato Validation – With the Envato Validation addon, you can limit ticket submissions to your actual clients. By asking for their Envato purchase code, the plugin will Validate Envato licenses before allowing a user to open a ticket. It offers single product support, multiple products support and pre-product support.
Front-End Widgets – Widgets in WordPress allows you to add content and features in the widgetized areas of your theme which is mostly the sidebar. However these widget-ready areas can be in the header, footer, sidebar, below content, and basically any other area in your theme. By adding this add on, widget is offering two default widget of Latest ticket and Email Notification Widget.
Multi Language Email Templates – It allows you to create a language-based email template for all default email templates in JS Help Desk.
Easy Digital Download – …

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「JS Help Desk – The Ultimate Help Desk & Support Plugin」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

2.5.1 | 2.5.2 | 2.5.3 | 2.5.4 | 2.5.5 | 2.5.6 | 2.5.7 | 2.5.8 | 2.5.9 | 2.6.0 | 2.6.1 | 2.6.2 | 2.6.3 | 2.6.4 | 2.6.5 | 2.6.6 | 2.6.7 | 2.6.8 | 2.6.9 | 2.7.0 | 2.7.1 | 2.7.2 | 2.7.3 | 2.7.4 | 2.7.5 | 2.7.6 | 2.7.7 | 2.7.8 | 2.7.9 | 2.8.0 | 2.8.1 | 2.8.2 | 2.8.3 | 2.8.4 | 2.8.5 | 2.8.6 | 2.8.7 | 2.8.8 | 2.8.9 | 2.9.0 | 2.9.1 | 2.9.2 | 2.9.3 | trunk |

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