前言介紹
- 這款 WordPress 外掛「Fluent Support – Helpdesk & Customer Support Ticket System」是 2021-11-11 上架。
- 目前有 10000 個安裝啟用數。
- 上一次更新是 2025-04-22，距離現在已有 11 天。
- 外掛最低要求 WordPress 5.6 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.3 以上。
- 有 53 人給過評分。
- 論壇上目前有 4 個提問，問題解答率 100% ，不低，算是個很有心解決問題的開發者團隊了！
外掛協作開發者
techjewel | adreastrian | wpmanageninja |
外掛標籤
helpdesk | support plugin | Support Ticket | customer support plugin | wordpress support ticket |
內容簡介
Fluent Support - 最快速、功能豐富、多用途的 WordPress 支援與客戶票務外掛
Fluent Support 是 WordPress 中最多用途、功能豐富的幫助台和支援外掛，可從 WordPress 控制台提供出色的支援並管理客戶查詢。
Fluent Support 是完美的幫助台和支援票務外掛，可支援 SAAS 解決方案，如 Zendesk、Helpscout 或 FreshDesk 的高級功能。
👉 官方網站連結：官方網站
👉 加入我們的 Facebook 社群：FluentSupport Facebook Group
👉 官方 5 分鐘指南：在 5 分鐘內入門
在 WordPress 中擁有自己的客戶支援解決方案
Fluent Support 是最好的、功能最完整的客戶支援票務系統解決方案。它也是 WordPress 平台上最簡單、最快速的支援票務外掛。您可以從不同的渠道，如聯絡表單、支援票務表單、電郵或遠程網站管理您的客戶查詢。（是的，它是免費的！）
除了管理票務，您還可以指派多個客戶代理，以及適當的權限級別。了解您的客戶、代理的詳細報告，以及有效的整體客戶支援台。從票務檢視中，您可以看到客戶的 360 度視圖，例如其先前的票務、地址、購買歷史、會員級別等。當您擁有客戶的所有數據以及他們的查詢時，您還可以進一步發揮更多作用。
Fluent Support 是自托管的支援票務系統，具有無限的票務、支援代理、用戶、產品、標籤、渠道等等。您擁有自己的系統和數據，沒有限制。
功能 - 每個線上業務需要的
🎉 綜合客戶支援解決方案
使用 Fluent Support，您可以將所有客戶查詢集中管理並有效地回應、追蹤它們。您還可以保留客戶的附加數據、筆記並跟踪其整體統計。
多渠道支援票務系統
基於過濾器的超快速和豐富的票務管理
追蹤您整體票務的等待時間
🎉 客戶入口
您的客戶可以從您的網站打開票務或使用您網站的聯絡表單。客戶登錄您的站點後，可以查看所有的票務。對於公共用戶，他們可以通過使用獨特的簽名安全連結來回應票務，這樣您可以為公共用戶和已登錄用戶提供服務。
🎉 票務分類和報告
能夠按產品分類票務
客戶可以設定優先級
管理支援代理可以設定票務的優先級
為票務添加內部使用筆記
獲取有關支援代理和客戶的詳細報告
🎉 內建生產力工具
一次性發送回應到多個票務。適用於類似的查詢非常有用
通過篩選 20 天內的舊票務來關閉票務（例如）
從票務頁面快速編輯客戶信息或添加筆記以供以後使用
🎉 為速度和生產力而建
Fluent Support 已經建成節省時間並使您的客戶支援體驗更加愉快。Fluent Support 建立在 VueJS 和 REST API 的單頁應用程序之上。對於每個頁面轉換，它不會加載完整的頁面，它只會提取...（缺少部分內容）
原文外掛簡介
Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress
Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.
Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.
🔗 Official Website Link: Official Website
🔗 Join Our FB Community: FluentSupport Facebook Group
🔗 Official 5 Minutes Guide: Getting started in 5 minutes
Your Self-hosted Customer Support Desk in WordPress
Fluent Support is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.
Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.
Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.
From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.
Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.
Support FEATURES Every Business Needs
All-in-One Customer Support Solution
With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.
Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.
Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.
Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.
Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. We don’t believe in Add-ons.
Customer Support Portal
Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.
We’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.
Ticket Segmentation and Reporting
Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.
Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.
Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.
Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.
Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.
Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.
AI-Powered Customer Support (PRO)
Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.
Generate AI-crafted responses for efficiency.
Choose Responses from suggested drafts.
Customize prompts and fine-tune replies to match your brand’s voice.
Quickly summarize messages to understand queries faster.
Analyze the message tone to respond appropriately.
🎉 Out-of-the-box Productivity Tools
Custom Automated and Manual workflows
Send a response to multiple support tickets at once. Very useful for similar queries.
Close support tickets by filtering tickets that are older than 20 days (as an example).
Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.
Quickly edit a customer’s info from the ticket page or add a note for later usage.
Get notified when multiple agents are engaging the same ticket.
Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
Mention agents to specific tickets to get the right people involved.
GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.
Manual Time Tracking for tracking time spent on tickets and premium support.
Built for Speed & Productivity
Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.
For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.
Fully Self-hosted and Open Source
With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including
Custom dashboards
Fully customizable ticket forms
Host support portal on headless subdomain
Setup custom self-managed email parser
Fully GDPR Ready
Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.
Modern. Powerful. Super Fast
Built with VueJS and REST API as a Single-page Application.
Fast-loading, lean interface so anyone can use it without any learning curve.
Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.
Separate DB Tables, and it doesn’t affect your WordPress page speed.
Seamless Integrations & Features (Pro)
Fluent Support features and integrations that will help your business –
Seamless e-commerce support with WooCommerce & EDD:
Let your customers open a support ticket against an order so you know exactly what they are talking about.
Let your customers select a store product for the query.
View your customer’s orders and purchase history from a ticket view.
Membership Support with WordPress Membership Plugins
If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.
Let your members open a support ticket so you know exactly what they are talking about.
Let your members select a specific plan for the support ticket.
View your customer’s membership history from the ticket view.
Make your Learning Management System more interactive
If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.
Let your learners open a support ticket so you know exactly what they want to know.
Let your members select a specific plan for the support ticket.
View learning history from the ticket view.
Core BuddyPress/BuddyBoss Support
With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.
So you can ALWAYS respond with the right message!
Automate Smartly and Do More in Less Time
With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with
* Add internal notes
* Set ticket priority
* Assign appropriate support agents automatically
With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.
Migrate From Other Support Plugins
If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.
Migrate From Awesome Support – WordPress HelpDesk & Support Plugin
For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps
Go to Fluent Support -> Settings
You can see the Awesome Support migration details
Click on the migrate now button
It will take few minutes depends on your support tickets size
Once completed it will ask if you want to delete Awesome Support Tickets from your database.
Confirm Delete or leave it as is.
Now you have all the data right inside your Fluent Support Dashboard.
Resolve away!
Migrate From SupportCandy – Helpdesk & Support Ticket System
For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,
Go to Fluent Support -> Settings
You can see the SupportCandy migration details
Click on the migrate now button
It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.
Once completed it will ask if you want to delete SupportCandy Tickets from your database.
Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
Now you have all the data right inside your Fluent Support plugin.
Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!
Reviews by WordPress Experts
Other Plugins By The Same Team
FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution
Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder
Ninja Tables – Easiest Data Table Builder
Ninja Charts – WordPress Charts and Graphs Plugin
Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP
PDF Generator For Fluent Forms – The Contact Form Plugin
FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Fluent Support – Helpdesk & Customer Support Ticket System」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.4.0 | 1.4.1 | 1.4.2 | 1.4.5 | 1.4.6 | 1.4.7 | 1.5.0 | 1.5.1 | 1.5.2 | 1.5.3 | 1.5.4 | 1.5.5 | 1.5.6 | 1.5.7 | 1.5.8 | 1.6.0 | 1.6.1 | 1.6.2 | 1.6.3 | 1.6.5 | 1.6.6 | 1.6.7 | 1.6.8 | 1.6.9 | 1.7.0 | 1.7.1 | 1.7.2 | 1.7.3 | 1.7.4 | 1.7.5 | 1.7.6 | 1.7.7 | 1.8.0 | 1.8.1 | 1.8.2 | 1.8.3 | 1.8.4 | 1.8.5 | 1.8.6 | 1.8.7 | 1.8.8 | trunk | 1.7.72 | 1.7.80 | 1.7.90 |
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