[WordPress] 外掛分享： ELEX WordPress HelpDesk & Customer Ticketing System

WordPress 外掛 ELEX WordPress HelpDesk & Customer Ticketing System 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「ELEX WordPress HelpDesk & Customer Ticketing System」是 2020-05-26 上架。
  • 目前有 400 個安裝啟用數。
  • 上一次更新是 2025-01-24，距離現在已有 100 天。
  • 外掛最低要求 WordPress 3.0.1 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.1.8 以上。
  • 有 6 人給過評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

elextensions |

外掛標籤

tickets | helpdesk | woocommerce | ticket system | Support Ticket |

內容簡介

ELEX WordPress HelpDesk & Customer Ticketing System 提供卓越的服務支持功能，可提供最佳的客戶支持體驗。藉由此外掛，您可以以票證形式接收所有客戶的查詢、問題和建議。
此外掛支援無限票證和無限代理，還有主管個人資訊、電子郵件管線、自動標記票證、自動指定票證、自訂票證提交表單、電子郵件篩選、電子郵件阻斷、觸發器和自動化、快速回覆範本、代理商滿意度評分和客戶反饋等功能。
不像其他基於 SaaS 的外掛，ELEX WordPress HelpDesk 外掛不會將您的資料存儲在雲端，所有資料都存儲在您的系統中，使其成為市場上最佳的 WordPress 支援服務台外掛之一。使用 ELEX WordPress HelpDesk 外掛，資料隱私問題就不是您需要擔心的事情了！

功能

無限票證和代理
簡單直觀的介面
自訂票證檢視
基本觸發器和自動化
電子郵件管線
預製回覆和豐富文字格式
詳細的視覺報告
代理商滿意度評分
備份和還原
易於數位下載 (EDD) 整合
支援服務付款整合 - 接受支援服務的付款
使用附加元件來添加代理簽名
使用附加元件發送 SMS 通知
與 WooCommerce 無縫整合
大量自定義選項

如何使用 WSDesk - WordPress HelpDesk & Support Ticket Plugin - 影片

[https://www.youtube.com/watch?v=EF33WP3BGgw&t=2s]

[高級版] 完全管理的開放原始碼 Helpdesk & Support Ticketing System，適用於您的網站和電子商務商店 - 簡單靈活

如欲了解最新功能和詳細內容的完整清單，請造訪 開放原始碼 HelpDesk & Customer Support Ticketing System - Simple & Flexible 產品頁面。

多個觸發器和自動化。
自動標記和指定。
使用支援付款附加元件進行支援付款和轉換為點數。
自動電子郵件
發送 SMS 通知給客戶
即時更新和錯誤修正。
高級支援！

為什麼選擇 ELEX WordPress HelpDesk Plugin？

提供卓越的客戶支持對於任何組織的成功至關重要。ELEX WordPress HelpDesk Plugin 的設計考慮到我們在尋找適合網站的支援系統時所遇到的問題。除了非常易於使用之外，此外掛還提供了所有必要的支援系統功能。它是輕量級的 AJAX，因此它不會影響您的網站載入速度。

什麼是 Help Desk 或 Support Ticket System？

在客戶服務術語中，票證系統或支援票證系統是一種軟體，該軟體接收所有客戶支援要求，創建唯一的客戶服務票證，然後根據服務等級協議 (SLA) 將其路由到一個定義的客戶支援流程中。

人們稱它不同的名稱，例如支援票證系統、客戶支援系統、服務台、支援票證系統、IT 支援桌面或支援桌面軟體。但最終，支援桌面軟體通常允許支援團隊管理、跟踪、排序和搜尋問題 (使用者查詢)，使代理商的票證管理更輕鬆，以更快的速度幫助客戶解決問題，以滿足他們的需求。

原文外掛簡介

ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.
The plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!
Unlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!
Features

Unlimited Tickets & Agents
Simple & Intuitive Interface
Custom Ticket Views
Essential Triggers & Automation
Email Piping
Canned Responses & Rich Text
Detailed Visual Reports
Backup & Restore
Easy Digital Downloads (EDD) Integration
Pay For Support Integration – Accept Payment for the Support Services
Agent Signatures using Addons
Send SMS Notifications using Addons
Seamlessly integrated to WooCommerce
Lots of customisation options

How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video
[https://www.youtube.com/watch?v=EF33WP3BGgw&t=2s]
[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin
For complete list of latest features and details, please visit WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin Product page.

Agent Satisfaction Score.
OpenAI ChatGPT Integration for Auto-Generated Replies.
WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.
Multiple Triggers & Automations.
Auto-Tagging And Assigning.
Archive Tickets
Agent Notifications
Automated Emails.
Convert your unread emails to tickets using Outlook Oauth.
Send SMS Notifications to the Customers.
WSChat – WordPress Live Chat Plugin Integration.
Google Chat Integration.
Import Zendesk Tickets.
Knowledge Base Integration.
Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.
Timely compatibility updates and bug fixes.
Premium Support!

Why choose ELEX WordPress HelpDesk Plugin?
Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.
What is a Help Desk or Support Ticket System?
In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.
People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
Why you need a support ticket system to handle customer support?
Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.
Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.
Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.
Benefits of open-source helpdesk software
An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.
ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered.

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「ELEX WordPress HelpDesk & Customer Ticketing System」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.0.0 | 2.0.0 | 2.0.1 | 2.0.2 | 3.0.0 | 3.0.1 | 3.1.0 | 3.1.1 | 3.1.2 | 3.1.3 | 3.1.4 | 3.1.5 | 3.2.0 | 3.2.1 | 3.2.2 | 3.2.3 | 3.2.4 | 3.2.5 | 3.2.6 | 3.2.7 | trunk |

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