前言介紹
- 這款 WordPress 外掛「Awesome Support – WordPress HelpDesk & Support Plugin」是 2014-12-18 上架。
- 目前有 8000 個安裝啟用數。
- 上一次更新是 2025-03-27，距離現在已有 38 天。
- 外掛最低要求 WordPress 4.0 以上版本才可以安裝。
- 有 193 人給過評分。
- 論壇上目前有 4 個提問，問題解答率 75% ，不低，算是個很有心解決問題的開發者團隊了！
外掛協作開發者
alaca | rwkiii | julien731 | elindydotcom | siamkreative | awesomesupport |
外掛標籤
support | tickets | helpdesk | ticket system | Support Ticket |
內容簡介
現場演示
Awesome Support 是 WordPress 上最多功能和多用途的支援外掛。它是唯一一個能夠匹敵 SAAS 解決方案 (例如 Zendesk 或 Helpscout) 功能集的幫助台和支援票證外掛。
而且，您的客戶只需要 5 分鐘就可以使用它！安裝和啟用外掛後，在啟動精靈中回答幾個問題，你的幫助台準備好了，可以提供給你的客戶。
觀看下面的產品介紹影片，您可以看到免費和付費功能的廣泛列表，都可以在您的新幫助台上使用！您也可以使用現場演示來動手操作，或者向下滾動到本頁底部查看屏幕截圖。
產品介紹
如需付費一對一支援或售前問題，請瀏覽官方網站。
它可以做什麼？
查看這個很棒外掛的用戶友好功能：
票證：用戶可以從前端提交票證，代理商則可以從 WordPress 後端回覆
導入：使用我們的免費導入器附加組件，從 Zendesk、Helpscout 和 Ticksy 導入票證，可實現無間斷。輕鬆過渡到新的幫助台。
電子郵件通知：相關人員會收到電子郵件通知某些動作，並且所有電子郵件都可以自定義。從六個電子郵件通知中選擇（新票證、回復代理、回復客戶等）
限制訪問權限：除非安裝和配置了 PUBLIC TICKETS 進階附加組件，否則所有通信將在客戶和代理商之間通私有（私有聯繫）
文件上傳：可以控制何時上傳文件、上傳多少文件以及文件大小
多產品：為您想要支援多少產品提供支援；與流行的電子商務平台（如 WooCommerce 和 Easy Digital Downloads (EDD)）同步產品列表
多部門：為多個部門提供支援
自定義字段：輕鬆在您的票證表單上設置額外的自定義字段（我們的進階自定義字段附加組件提供了更多便利）。從 13 種字段類型中選擇，控制它們出現的位置（前端、後端、票證列表、票證表單等）以及決定誰可以查看它們。
條款和條件：要求用戶在開啟票證之前同意您的條款和條件
舊票證：使用標籤快速識別舊票證；只需點擊幾下，即可限制您可查看的票證列表僅顯示舊票證
等待回覆的票證：快速查看仍在等待回覆的所有票證——只需兩個點擊，即可將您的票證列表限制為僅顯示這些票證！
代理合作：多個代理可以處理同一個票證，並且票證可以在代理之間轉移；分配主要、次要和第三方代理來處理票證，同時保留轉移票證給任何其他代理的靈活性。
排序和過濾：包括了一個驚人的靈活排序、過濾和標記系統，可用於您的票證
安全：只賦予每個代理完成工作的正確能力，包括只能看到他們自己的票證或擴展到查看其他人的票證——由您決定！
跟踪：輕鬆跟踪票證的原始來源（支援表單、電子郵件、Facebook、電話等）
優先處理方式：創建自己的優先順序方案——您不必被鎖定在 1-5 的優先順序方案中！
時間跟踪：包括基本的時間跟踪！管理員甚至可以調整時間，所有時間更改都直接在票證中被記錄。
自定義標籤：
原文外掛簡介
Live Demo
Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.
And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.
Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.
Product Tour
For premium one-on-one support or pre-sales questions please visit the official site.
What does it do?
Check out the user-friendly features of this awesome plugin:
Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable
Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
File upload: you control when files can be uploaded, how many files, and how large they are
Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
Multiple departments: provide support for multiple departments
Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)
Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket
Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets
Tickets waiting on you: Quickly see all tickets still waiting for a reply
Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets
Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!
Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.)
Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!
Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket.
Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!
WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve!
REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!
GDPR READY: Our registration screen can be easily configured to show GDPR related information
GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration
Features
Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)
View the full list of features on our website
Premium Extensions
Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com.
Extensions
E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!
Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!
Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.
WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support
Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!
Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket
Gravity Forms – create custom ticket forms with this very popular WordPress forms builder
Private Notes – insert notes into tickets that only agents and admins can view
FAQs – Powerful FAQ management make your agents more productive
Notifications – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.
Custom Status and Labels – create unlimited custom labels that give you new levels of organization for your tickets
Advanced Reports and Statistics – create hundreds of custom charts and tables from a base of 6 core reports
Admin Report Widgets – More than a dozen customizable widgets with key statistics on your WordPress dashboard!
Advanced Time Tracking – Track and record time down to the reply level using automatic or manual timers. Export data for invoicing. View critical time and billing reports.
Auto Close – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.
Private Credentials – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket
Satisfaction Survey – Conduct suveys to see how your agents are performing. Extremely customizable with multiple survey types and methods!
Public Tickets – Use your tickets to create a searchable archive of solutions. Assign public/private control over tickets and replies to customers, agents!
Guest Tickets – Allow new users to enter their first ticket without the separate step of creating an account. Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!
Smart Agent Assignment – Have multiple agents with multiple departments and/or multiple products? Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!
Documentation – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system. Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!
Remote Tickets – Adds a pop-up ticket form to one or more remote websites. Quickly and easily funnel tickets from all your websites to one core support site!
Smart Replies – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets.
Service Level Agreements – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.
Issue Tracking – Easily manage multiple related tickets. Very useful for product recalls, bug tracking, system-down situations and more.
Custom FAQ – Use any WordPress custom post type as your FAQ source. Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.
Business Rules Engine With Zapier Integration – Powerful rules engine for your tickets. Automatically respond to tickets, change status, close tickets and more!
Company Profiles – Allow multiple users from the same company to manage a single pool of tickets.
Scheduled Tickets – Create recurring tickets on daily/weekly/monthly/annual schedules
Agent Front End – Allow untrusted agents to manage their tickets without access to wp-admin
Bundles
Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.
Startup Bundle – A 50% discount on the 5 most common add-ons for unlimited sites
Standard Bundle – A discount of 20%-60% on the 8 most common add-ons
Professional Bundle – A discount of 45%-70% on the add-ons most useful for e-commerce sites
Enterprise Bundle – A discount of 50%-70% on the most common add-ons used in larger businesses.
Agency Bundle – A discount of 55%-80% on a bundle of almost all our add-ons. You get an even bigger discount if you purchase this package without the option for technical support!
Roadmap
Want to know what’s next for Awesome Support? Check out the roadmap. You can also vote for the ideas you like best!
Add-Ons
Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. Check out our add-ons page.
Team
Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the team page. Many thanks to them all!
Our key core developers on the Awesome Support Development Team in 2018 include:
Ante Laca
Muhammad Tahir Nazir
Nigel Bahadur
With contributions from customers such as:
Rolly Bueno
Naveen Giri
Nathan Moinvaziri
Translators
Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017/2021:
Miquel Martínez – Catalan
Samer Haddad – Arabic
Paul Hecko – Portuguese
Thiago Rocon Kuwabara – Portuguese
Denison Carlos – Portuguese (Brazil)
Davey Hurkmans – Dutch
We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity. On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!
Related Companies Disclosure
Awesome Support now manages the newly released Simple-Press Forums Plugin as well.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Awesome Support – WordPress HelpDesk & Support Plugin」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
3.0.0 | 3.0.1 | 3.1.0 | 3.1.1 | 3.1.2 | 3.1.3 | 3.1.4 | 3.1.5 | 3.1.6 | 3.1.7 | 3.1.8 | 3.1.9 | 3.2.0 | 3.2.1 | 3.2.2 | 3.2.3 | 3.2.4 | 3.2.5 | 3.2.6 | 3.2.7 | 3.2.8 | 3.2.9 | 3.3.0 | 3.3.1 | 3.3.2 | 3.3.3 | 3.3.4 | 4.0.0 | 4.0.1 | 4.0.2 | 4.0.3 | 4.0.4 | 4.0.5 | 4.0.6 | 4.1.0 | 4.2.1 | 4.3.0 | 4.3.1 | 4.3.2 | 4.3.3 | 4.3.4 | 4.3.5 | 5.0.0 | 5.1.0 | 5.1.1 | 5.5.0 | 5.5.1 | 5.5.2 | 5.7.0 | 5.7.1 | 5.8.0 | 5.8.2 | 6.0.0 | 6.0.1 | 6.0.3 | 6.0.5 | 6.0.6 | 6.0.7 | 6.0.8 | 6.0.9 | 6.1.0 | 6.1.1 | 6.1.2 | 6.1.3 | 6.1.4 | 6.1.5 | 6.1.6 | 6.1.7 | 6.1.8 | 6.1.9 | 6.2.0 | 6.2.1 | 6.2.2 | 6.3.0 | 6.3.1 | 3.1.10 | 3.1.11 | 3.1.12 | 6.0.10 | 6.0.11 | 6.0.12 | 6.0.13 | 6.0.14 | 6.1.10 | 6.1.11 |
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