[WordPress] 外掛分享： Viable Support for Zendesk

WordPress 外掛 Viable Support for Zendesk 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「Viable Support for Zendesk」是 2025-10-04 上架。
  • 目前尚無安裝啟用數，是個很新的外掛。如有要安裝使用，建議多測試確保功能沒問題！
  • 上一次更新是 2025-12-18，距離現在已有 69 天。
  • 外掛最低要求 WordPress 5.0 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.2 以上。
  • 尚未有人給過這款外掛評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

ahsangadit | viablecube |

外掛標籤

support | zendesk | helpdesk | zendesk support | customer support |

內容簡介

### 總結:
Viable Support for Zendesk 將您的 Zendesk Support 工作區直接整合到您的 WordPress 網站中。這個外掛可幫助您展示 Zendesk 票證字段、直接從網站提交支援票證、自動將 WordPress 評論轉換為 Zendesk 票證、並自動包含元數據、標籤和文章詳情在票證中。這個由 ViableCube 开发的外掛對於希望在 WordPress 和 Zendesk 之間獲得順暢自動化支援體驗的企業和開發人員來說是完美的選擇。

### 問題與答案:
1. 如何使用 Viable Support for Zendesk 整合您的 Zendesk Support 工作區到 WordPress 網站中？
- 您只需提供您的 Zendesk subdomain、帳號電子郵件和 API token 即可。

2. 這個外掛的主要功能有哪些？
- 安全授權
- 動態字段提取
- 短代码支援
- 提交票證
- 評論自動轉換為票證
- 自定義元數據
- 標籤支援
- 自定義票證主題
- 輕量和開發人員友好

3. 這個外掛使用什麼短碼範例如何在任何地方顯示 Zendesk 強化型表單？請提供範例。
- 使用 `[viasuzen_ticket_form]` 來展示 Zendesk 强化型表单。

4. 這個外插的授權資訊在哪裡可以查看？
- 該外插在 GPLv2 或更新版本下許可。您可以在此處查看完整授权文本：[https://www.gnu.org/licenses/gpl-2.0.html](https://www.gnu.org/licenses/gpl-2.0.html)

5. 如果我有任何反饋或建議，應該如何聯繫？
- 通過電郵：[email protected]
- 網站：[https://viablecube.com](https://viablecube.com)

原文外掛簡介

📘 Documentation | 💬 Support
Viable Support for Zendesk integrates your Zendesk Support workspace directly into your WordPress site.
Note: You need to have a Zendesk account to use this plugin.
With just your Zendesk subdomain, account email, and API token, you can:

Display Zendesk ticket fields as dynamic WordPress forms.
Submit support tickets directly from your site.
Automatically convert WordPress comments into Zendesk tickets.
Include metadata, tags, and post details automatically in tickets.

Built by ViableCube, this plugin is perfect for businesses and developers who want a smooth, automated support experience between WordPress and Zendesk.
Features

Secure Authorization – Connect using your Zendesk subdomain, account email, and API token.
Dynamic Field Fetching – Fetch all text-type custom fields from Zendesk and display them in your form.
Shortcode Support – Use [viasuzen_ticket_form] anywhere on your site.
Ticket Submission – Submit new tickets directly to Zendesk.
Comment-to-Ticket Automation – Automatically convert new WordPress comments into Zendesk tickets.
Custom Metadata – Add post type, author name, and ID as part of each ticket.
Tag Support – Automatically add custom tags when creating tickets.
Custom Ticket Subjects – Auto-generate ticket subjects with post or author details.
Lightweight & Developer-Friendly – Optimized for performance and easy to extend.

Shortcode Example
Use this shortcode to display the Zendesk-powered form anywhere:
[viasuzen_ticket_form]

External services

This plugin connects to the Zendesk API to create support tickets, fetch custom fields, and manage ticket data. This connection is required for the plugin to function properly.
The plugin sends the following data to Zendesk:
* Zendesk subdomain (configured by the site administrator)
* Account email and API token (for authentication)
* Ticket data including: requester name, email, subject, message, custom fields, tags, and metadata
* User search queries (for API authentication verification)
All API requests are made server-side using secure HTTPS connections to your Zendesk subdomain (e.g., https://your-subdomain.zendesk.com/api/v2/).
This service is provided by “Zendesk Inc”: Zendesk Terms of Service, Privacy Policy.
License
This plugin is licensed under the GPLv2 or later.
You can view the full license text here: https://www.gnu.org/licenses/gpl-2.0.html
Support & Feedback
We’d love to hear your feedback and suggestions!
📩 Email: [email protected]
🌐 Website: https://viablecube.com

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Viable Support for Zendesk」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.0 | 1.1.0 | 1.1.1 | trunk |

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