內容簡介
Lime Connect 是一款領先的即時聊天外掛，提供 AI 支援自動化、WhatsApp 行銷及客戶訊息管理。透過此外掛，您可以直接與網站訪客及他們喜愛的通訊應用程式進行即時對話，提升客戶互動與服務效率。
【主要功能】
• 集中管理所有客戶聊天的訊息中心
• 完全自訂的網站即時通訊工具
• 常用訊息（聊天宏）提升服務效率
• Connect AI 自動化客戶服務及工作流程
• WhatsApp 行銷工具發送目標性通訊
• 支援多種媒體分享與接收
外掛標籤
開發者團隊
② 後台搜尋「Lime Connect (formerly Userlike) – WordPress Live Chat plugin」→ 直接安裝（推薦）
原文外掛簡介
Lime Connect (formerly Userlike) is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.
The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes.
AI-powered customer communication
Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel.
At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication.
Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed.
At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.
To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background.
You can also connect external chatbot providers to Lime Connect via the chatbot API.
In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world’s most popular messaging channels.
Why Lime Connect?
Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.
Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.
Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.
Features
Message Center as central hub for all your customer chats from different channels
Website Messenger that can be fully customized to your web design
Canned messages (chat macros) for common questions and scenarios to increase service efficiency
Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems
WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty
Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS
Share and receive various types of media, like images, videos, files and voice messages
Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
Live translation to chat seamlessly with international customers
Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
Chatbot API to connect existing chatbots to Lime Connect
Analytics to measure live chat performance and service quality
Server and hosting in Germany
GDPR-compliant, including dedicated data privacy features
Integrations with business tools like Pipedrive and Slack, Mailchimp and more
Pricing
The Lime Connect chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.
Case studies
Learn more about how Hermes, Toyota and Titus are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships.
