內容簡介
TwilperChat 是一款可將 Twilper 聊天助手整合至網站的外掛，能夠隨時回答訪客問題，並與 WooCommerce 連結以提供即時商店數據。團隊可隨時接管對話，確保良好的客戶服務體驗。
【主要功能】
• 24/7 自動回答訪客問題
• 與 WooCommerce 整合，提供產品搜尋與建議
• 團隊可隨時接管對話
• 支援多語言，兼容 WPML 和 Polylang
• 安全設計，保護用戶資料
• 提供即時價格與庫存狀態
外掛標籤
開發者團隊
原文外掛簡介
TwilperChat adds the Twilper Chat assistant to your website. It answers visitor questions 24/7 from your own content and, with WooCommerce, works with live shop data. Your team sees every conversation and can take over at any moment.
For every website
Answers from your pages, posts and other content, with links to the source
Speaks the language of each page (works with WPML and Polylang)
Your team takes over any conversation in the Twilper Chat inbox (the assistant then stops) and can follow up by email, phone or WhatsApp
Lightweight widget that works on phones and desktops, with page rules and optional cookie consent (WP Consent API)
For WooCommerce stores
Product search and advice: the assistant searches your catalogue, compares products and options (size, colour, …) and links to the right product page
Live prices and stock: prices including or excluding tax, stock status or exact quantities, as you choose
Price quotes: price for a quantity and a chosen variation
Order status (off by default): customers get status, items and tracking after giving their order number plus email address and/or postcode. Names, addresses and other personal data are never shared. Wrong attempts are limited.
Handoff: when the assistant cannot help, it can email the question to your team from your own site
Compatible with High-Performance Order Storage (HPOS) and the block checkout
Secure by design
The AI tools only answer requests signed by Twilper with a key that only your site and Twilper know (HMAC-SHA256, five-minute window, replay protection)
The public widget key cannot change anything; content sync uses a separate secret sync key
Knowledge sync and the AI tools stay off until you turn them on
About Twilper Chat
The widget is one channel of Twilper Chat, an AI assistant for customer conversations for small and medium-sized businesses. Website chat, phone, WhatsApp and email come together in one shared team inbox, with assignment, internal notes and leads.
Phone: an AI phone assistant on a local number that answers from the same knowledge (paid add-on)
WhatsApp: connect your WhatsApp Business number; the assistant answers and your team takes over in the same inbox (activated per workspace)
Email: connect your mailbox; the AI prepares reply drafts that your team reviews and sends
Apps: web dashboard, Android app, and a web app for iPhone, iPad and desktop
Data: workspace data is stored in the EU and AI answers are generated by Mistral AI in the EU
Account and pricing
A Twilper Chat account is required. Every plan starts with a 14-day free trial; a payment method is required to start. See https://twilper.com/en/pricing for current plans.
Privacy
The plugin adds suggested text to the WordPress privacy policy guide (Settings > Privacy). Twilper processes chat data on your behalf as a processor; business customers sign a data processing agreement. Details: https://twilper.com/en/privacy
External services
This plugin connects to the Twilper Chat service, operated by Twilper (https://twilper.com), at api.twilper.com. The plugin cannot work without it.
Chat widget: when the widget is enabled and a widget key is saved, each front-end page where the widget is shown loads the widget script from https://api.twilper.com/static/widget.js, so the visitor’s browser connects to api.twilper.com (IP address and user agent, as with any web request) even if the visitor does not chat. When a visitor uses the chat, their messages, the page URL, the browser language and a random conversation ID are sent to api.twilper.com to generate answers. You can limit the widget to certain pages, to WooCommerce pages, or to visitors who gave consent via the WP Consent API.
Key check: when you save the widget key, it is sent to api.twilper.com to verify it. When you click “Test connection”, the widget key and, if saved, the sync key are sent to verify both.
Knowledge status: when you click “Show status” on the Knowledge sync tab, the widget key is sent to api.twilper.com to read the number of documents in your knowledge base.
Knowledge sync (off by default): only when you enable it, the title, text and URL of the selected published content (and of WooCommerce products: short description, price, stock status, SKU, categories and attributes) are sent to api.twilper.com, with the widget key and sync key, when you click “Full resync now” and, if you also enable automatic updates, after changes and once a day.
AI tools (off until you click “Connect AI tools”): the plugin sends this site’s REST endpoint URL and a newly generated signing key to api.twilper.com. After that, Twilper sends signed requests to your site to search products, quote prices and (if enabled) look up order status after verification. Answers contain product data and order status, items, totals and tracking; never names, addresses, phone numbers or email addresses. “Disconnect” tells api.twilper.com to remove the connection.
Uninstall: if the AI tools are connected, deleting the plugin tells api.twilper.com to remove the connection, unless you turned this off on the Privacy tab.
The handoff email is sent by your own site with wp_mail(), not through Twilper.
Twilper terms of service: https://twilper.com/en/terms
Twilper privacy policy: https://twilper.com/en/privacy
The widget script is the client of this service; its source is maintained by Twilper. The plugin itself loads no other external scripts, fonts or trackers.
