內容簡介
nge of features
Crisp Live Chat 是一個免費且美觀的網站聊天工具。如果您想增加電子郵件列表、產生潛在客戶、以及在同一軟體中增進客戶關係，這是您的終極WordPress 免費即時聊天外掛程式。
這個免費外掛程式包含 即時聊天、即時通知、聊天機器人、桌面應用程式、行動應用程式、可用性排程。所有這些功能都可以立即使用，而不需要開發者的協助。
透過在您的WordPress 網站上添加這個外掛程式，您可以發現 Crisp Inbox，以及針對行銷、銷售與客服團隊的 Crisp Helpdesk。此外，我們還提供免費的線上教育資源，幫助您更好地使用 Crisp 並支援您的客戶。
以下是我們的 Livechat 外掛程式如何協助您捕捉更多潛在客戶並提升轉換率。
即時聊天：讓您的網站訪客與您對話
Crisp 讓您嵌入免費的即時聊天模組至您的網站，讓訪客可以透過聊天與您溝通。透過聊天機器人外掛程式，您可以輕鬆處理以下的 WordPress 即時聊天：
客服即時聊天：透過即時聊天回覆您的客戶可能有的業務問題。
銷售即時聊天：透過即時聊天回答您的潛在客戶有關產品/服務的問題。
行銷即時聊天：透過詢問電子郵件或電話號碼，並將每個對話加上標籤以建立合格的聯繫人名單（這是一個選項）。
自動化聊天機器人：藉由使用我們的無程式碼聊天機器人建立強大的聊天機器人情境。
專業提示：如果您想要，您可以設定可用性排程以在聊天時顯示訪客的聊天。
即時通知：知道即時聊天何時開始
客服即時聊天：立即回覆您的客戶。
銷售即時聊天：不再錯過任何銷售機會。
行銷即時聊天：為您的潛在客戶提供對話體驗。
自動化聊天機器人：為您的訪客建立離線體驗。
專業提示：如果您想要，您可以選擇接收通知或不接收通知。
提供便利的行動與桌面即時聊天應用程式
行動應用程式支援：
iOS
Android
桌面應用程式支援：
Windows 作業系統
Mac OS 作業系統
專業提示：如果您想要，您可以在不在電腦前的時候回答您的客戶！
即時聊天獎勵
查看訪客輸入的內容。
並非所有造訪您網站的訪客都是數位原住民。對於許多人而言，回覆需要時間。有了 Crisp，您可以即時查看訪客所輸入的內容，讓您能夠在短時間內提供正確的資訊回覆。
合理的價格
Crisp 採取與其他即時聊天服務不同的商業模式。我們不賣有限的聊天箱服務－使用 Crisp，即時聊天服務永久免費且無限制，足以滿足所有使用者的基本需求。
多個外掛程式
在 Crisp 中，您可以加入外掛程式，擴充您的即時聊天功能。
充實的使用者資料
藉由 Crisp，您可以查看訪客的重要資訊，例如電子郵件、全名、照片、地點、社交網路，以及瀏覽的網頁。
充實的對話內容
從表情符號到動畫，我們的聊天系統新穎、酷炫且容易使用。只需一試，您就會喜歡上它！
豐富的功能
外掛標籤
開發者團隊
② 後台搜尋「Crisp – Live Chat and AI Chatbot」→ 直接安裝（推薦）
原文外掛簡介
Crisp is a Live Chat and AI Chatbot plugin for WordPress that helps you talk to website visitors, answer customer questions 24/7, and manage customer support from one place.
Install Crisp on your WordPress website in a few clicks, with no coding required. Use live chat to engage visitors in real time, automate repetitive questions with AI, and give your team the tools they need to support customers faster.
Discover Crisp:
https://crisp.chat/
Learn more about Crisp for WordPress:
https://crisp.chat/en/integrations/wordpress/
Live Chat for WordPress
Turn website visitors into conversations and customers.
Add a fast, customizable live chat widget to your WordPress website and talk to visitors when they need help. Answer questions before they leave, remove friction during the buying journey, capture leads, and support customers directly from your website.
Customizable chat widget → match the chat experience with your WordPress website and brand.
Proactive messages → engage visitors at the right moment instead of waiting for them to contact you.
Mobile and desktop apps → answer visitors and customers wherever you are.
Real-time notifications → know when someone starts a conversation so you can reply quickly.
AI Chatbot for WordPress
Support customers 24/7 without increasing your workload.
Hugo, Crisp’s AI Agent, works as an AI chatbot that answers repetitive customer questions automatically using your own business knowledge. Give customers instant answers when your team is unavailable, reduce waiting time, and let your team focus on requests where human support makes a difference.
Website training → let Hugo learn from the content already available on your WordPress website.
Knowledge sources → add help articles, files, and other business content to improve AI answers.
Custom instructions → define how your AI chatbot should behave and respond to customers.
Human escalation → automatically hand conversations over to your team when human help is needed.
Learn more about Crisp AI Chatbot:
https://crisp.chat/en/chatbot/
Shared Inbox for Customer Support
Keep every customer conversation under control.
Bring WordPress live chat, email, WhatsApp, Messenger, Instagram, and other channels into one shared inbox. Give your team the full conversation context, reduce tool switching, and make sure customers always reach the right person.
Private notes → collaborate with teammates without involving the customer.
Conversation history → understand previous interactions before replying.
Assignments and routing → send conversations to the right teammate or team.
Multichannel inbox → manage customer conversations from multiple channels in one place.
AI Copilot for Support Teams
Help your team resolve customer conversations faster.
Crisp AI Copilot helps support agents understand requests, write answers, and take over conversations faster. Reduce repetitive work and help your team handle more customer conversations without sacrificing response quality.
AI summaries → understand long conversations in seconds.
Draft replies → spend less time writing repetitive answers.
Conversation context → generate more relevant replies based on what the customer already said.
AI handover → give agents useful context when they take over from Hugo.
WooCommerce Customer Support
Help WooCommerce customers without constantly switching tools.
Connect Crisp with WooCommerce to keep useful ecommerce context close to every customer conversation. Understand purchase-related questions faster and give your team the information they need to help customers.
Order history → check previous purchases while talking to a customer.
Cart context → understand what a customer is currently trying to buy.
Customer information → keep useful WooCommerce data close to the conversation.
More ways Crisp helps you manage customer support
Crisp gives WordPress businesses more tools to engage visitors, understand customers, and improve their support as they grow.
Analytics → track conversation volume, response times, and customer satisfaction.
Campaigns → send targeted messages to specific groups of customers or leads.
Triggers → automatically display messages based on visitor behavior on your website.
Contact management → keep customer profiles, attributes, and history organized in one place.
Integrations → connect Crisp with the other tools your business already uses.
Whether you want to add a free live chat to your WordPress website, automate customer support with an AI chatbot, or give your team a better way to manage customer conversations, Crisp helps you support visitors and customers from one place as your business grows.
Trusted by customer support teams
Crisp is rated 4.5/5 on G2 and 4.6/5 on Capterra by hundreds of verified users.
“Crisp is incredibly easy to use and set up, making customer communication seamless.”
Pedro M., Founder & Director — 5/5 on G2
“Works really well with our e-commerce stores – both Shopify and WooCommerce.”
Steinar L., Co-founder — 5/5 on Capterra
“It’s value for money already bringing us a 40% reduction in queries.”
Leandi M., Product Manager & Conversational AI — 5/5 on Capterra
Read more Crisp reviews on G2:
https://www.g2.com/products/crisp/reviews
Read more Crisp reviews on Capterra:
https://www.capterra.com/p/151292/Crisp/reviews/
