前言介紹
- 這款 WordPress 外掛「Support Genix – Helpdesk & Customer Support Ticket System」是 2022-06-28 上架。
- 目前有 400 個安裝啟用數。
- 上一次更新是 2025-04-30，距離現在已有 4 天。
- 外掛最低要求 WordPress 5.0 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.2 以上。
- 有 7 人給過評分。
- 論壇上目前有 2 個提問，問題解答率 50%
外掛協作開發者
tarekht | palscode | aslamhasib | nazmulhudadev |
外掛標籤
support | helpdesk | ticket system | Support Ticket | customer support |
內容簡介
dPress Support Genix 是一個支援票證系統，支援票證管理系統，客戶支援票證管理和幫助台套件，可用於 WordPress 網站。現在使用者可以在 WordPress 網站上建立支援票證並獲得幫助。
Support Genix 是一個 WordPress 支援票證套件，允許使用者在 WordPress 網站上建立支援票證並獲得幫助。這個 WordPress 幫助台套件為您的 WordPress 網站添加了全面的支援票證系統功能。Support Genix 易於使用和安裝，並提供免費和付費版本。使用 Support Genix 是從您的 WordPress 網站獲得幫助的好方法。
替代品：Freshdesk 支援票證系統、Zendesk 支援、Helpscout、Clickdesk、Awesome Support、Fluent Support。
購買 Support Genix Pro - WordPress Ticketing System
影片教學
觀看此影片教學，學習如何設置幫助台、票證軟體或 WordPress 網站的幫助台軟體。
Support Genix Lite 功能
無限制的票證：管理您所需的所有票證，票證數量沒有限制。
無限制的代理：添加所需的所有代理以幫助管理您的票證。
無限制的客戶：客戶數量沒有限制。
自訂票證欄位：自訂票證欄位以獲取所需的資訊。
代理角色：分配不同的角色給您的代理，以給予不同的權限。
票證類別：創建不同的票證類別以組織您的票證。
檔案附件：允許客戶附加檔案到他們的票證，您可以定義允許的檔案類型。
篩選和排序：使用篩選和排序選項來管理您的票證。
電子郵件通知：當建立或更新新的票證時，收到/發送電子郵件通知。您可以為管理員/代理和客戶自定義電子郵件範本。
票證狀態：更改票證狀態以跟踪它們。可用的狀態為 - 新的、進行中、重新打開和活動的。
票證備註：為內部使用向票證添加備註。
代表使用者的票證：代理可以代表使用者建立票證。
轉移票證：代理可以將票證轉移給其他代理。
關閉票證：不再需要時關閉票證。
重新打開票證：如有需要，重新打開已關閉的票證。
票證日誌：查看票證的歷史記錄以查看誰進行了更改以及何時進行了更改。
Envato 整合：Support Genix 與 Envato 市場/ThemeForest/CodeCanyon 等流行市場進行整合，以驗證購買代碼。
保存的回覆 / 常用回覆：保存回覆以便以後使用。在需要對多個票證給出相同的回覆時，這很有幫助。
Google reCAPTCHA：將 Google reCAPTCHA 添加到您的票證表單上，以防止垃圾郵件。
完全響應式：該套件完全響應式，可在所有設備上很好地顯示。
搜索：使用搜索功能快速且輕鬆地查找票證。
回覆總數：您可以看到票證中的回覆總數。
需要回覆的票證標籤：快速識別哪些票證需要回覆。
排序方式：選擇您想要排序票證的方式 - 按日期、狀態等。
響應式設計：WordPress 票證套件完全響應式，在所有設備上都很好。
可翻譯：此 WordPress 支援套件可供翻譯，可翻譯成任何語言。
WPML 相容：這個 WordPress 票證套件完全相容 WPML，讓您能在多種語言上使用。
提交票證表單：這支外掛能讓你顯示一個提交表單，讓你的讀者在遇到問題時可以提交問題給你。
原文外掛簡介
Support Genix is a powerful, user-friendly help desk plugin for WordPress, designed to simplify customer support management. Manage support tickets in one place, boost productivity, and enhance customer satisfaction effortlessly with this comprehensive customer ticketing system.
Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited ticket creation, custom fields, and automated notifications, you’ll never miss an important issue again.
Support Genix is a great alternative to Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support, etc.
A few helpful links here to get started 👇
🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro
▶️ Video Tutorial
Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.
❤️ Free Features
Unlimited Tickets
Unlimited Agents
Unlimited Customers
Custom Ticket Fields
Ticket Categories
Agent Roles & Permissions
Filters & Sorting
Email Notifications
Saved Replies
Ticket Status
Fully Responsive Design
Translation Ready
WPML Compatibility
🔥 Pro Features
Email to Ticket Conversion
WhatsApp Integration
Slack Integration
Webhook Integration (Incoming & Outgoing)
Performance Insights & Reports
Ticket Tagging System
Weekend & Holiday Settings
Ticket Hotlink Sharing
Auto Close Inactive Tickets
Login with Google & Envato
Envato Marketplace Integration
WooCommerce Integration
Easy Digital Downloads (EDD) Integration
FluentCRM Integration
Tutor LMS Integration
BetterDocs Integration
👉 Explore the full power! Upgrade to Support Genix Pro.
🤝 Why Businesses Choose Support Genix
🚀 Effortless Ticket Management
Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.
🛠️ Customizable Support System
Tailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.
👥 Multi-Agent Support
Collaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.
📱 Email Notifications & Auto-Updates
Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.
❤️ Support Genix Lite Features
✅ Unlimited Tickets – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.
✅ Unlimited Agents – Add as many agents as needed to support your team’s growth, with no restrictions on user access.
✅ Unlimited Customers – Serve an unlimited number of customers, allowing your business to grow without support system limitations.
✅ Custom Ticket Fields – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.
✅ Ticket Categories – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.
✅ Agent Roles & Permissions – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.
✅ Filters & Sorting – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.
✅ Email Notifications – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.
✅ Saved Replies – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.
✅ Ticket Status – Track ticket progress with customizable status labels like “New,” “In Progress,” and “Closed.”
✅ Fully Responsive Design – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.
✅ Translation Ready – Reach customers worldwide with a translation-ready plugin, supporting any language for global teams.
✅ WPML Compatibility – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.
🔥 Premium Features (Support Genix Pro)
✅ Email to Ticket – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input.
✅ Webhook Integration – Integrate with external services like Slack, HubSpot, and more, improving communication and automating ticket updates.
✅ Tags – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries.
✅ Performance Insights & Reports – Gain deeper insights into your support management performance with comprehensive reports and analytics to measure efficiency.
✅ Weekend & Holiday Settings – Set special hours for weekends and holidays, ensuring smooth support management during off hours.
✅ Ticket Hotlink – Quickly access ticket details with hotlinks, making navigation and management faster and more efficient.
✅ Auto Close Ticket – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized.
✅ Login with Google & Envato – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access.
✅ Priority Support – Get priority support from our team of experts.
More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!
👉 Explore the full power! Upgrade to Support Genix Pro.
⚡ Powerful Integrations Available in Support Genix Pro
Supercharge your support system with seamless connections to the tools you already use! From instantly verifying purchase codes to seamlessly communicating with customers on your favorite tools, these integrations make managing customer queries faster, smarter, and more efficient than ever before. 🚀
🛒 Connect Your Digital Marketplace
Envato Marketplace Integration – Easily verify purchase codes from Envato, ThemeForest, and CodeCanyon, streamlining support for digital product customers.
💬 Reach Customers Wherever They Are
WhatsApp Integration – Support customers on WhatsApp with automatic ticket creation, enabling seamless customer service directly through the plugin.
Slack Integration – Stay connected with real-time ticket updates via Slack, keeping your support management team informed and enhancing collaboration.
💡 Seamless eCommerce Support
WooCommerce Integration – Easily manage WooCommerce customer queries and orders directly within Support Genix for a smoother experience.
EDD Integration – Simplify support for digital product sales with Easy Digital Downloads integration, offering smoother ticket management.
🎯 Amplify Your Marketing & Learning Tools
FluentCRM Integration – Connect Support Genix with FluentCRM, enabling efficient CRM management of customer relations and communications directly from your CRM.
Tutor LMS Integration – Simplify your learning management system’s support ticketing with Tutor LMS integration, managing tickets for students, courses, and instructors in one place.
📉 Reduce Ticket Volume Automatically
BetterDocs Integration – Empower customers to solve their own problems with an integrated knowledge base that suggests relevant articles before tickets are created.
Each integration works flawlessly out of the box, with no complicated setup or technical expertise needed. With these powerful connections, your team can work more efficiently, and your customers get a smooth, hassle-free support experience that increases overall customer satisfaction.
👉 Explore the full power! Upgrade to Support Genix Pro.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Support Genix – Helpdesk & Customer Support Ticket System」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0.0 | 1.0.1 | 1.0.2 | 1.0.3 | 1.0.4 | 1.0.5 | 1.0.6 | 1.0.7 | 1.0.8 | 1.0.9 | 1.1.0 | 1.1.1 | 1.1.2 | 1.1.3 | 1.1.4 | 1.1.5 | 1.1.6 | 1.1.7 | 1.1.8 | 1.1.9 | 1.2.0 | 1.2.1 | 1.2.2 | 1.2.3 | 1.2.4 | 1.2.5 | 1.2.6 | 1.2.7 | 1.2.8 | 1.2.9 | 1.3.0 | 1.3.1 | 1.3.2 | 1.3.3 | 1.3.4 | 1.3.5 | 1.3.6 | 1.3.7 | 1.3.8 | 1.3.9 | 1.4.0 | 1.4.1 | 1.4.3 | 1.4.4 | 1.4.5 | 1.4.6 | 1.4.7 | 1.4.8 | trunk | 1.3.10 | 1.3.11 | 1.3.12 | 1.3.13 | 1.3.14 | 1.3.15 | 1.3.16 | 1.3.17 | 1.4.10 | 1.4.11 | 1.4.12 | 1.4.13 | 1.4.14 | 1.4.15 |
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