內容簡介
MDS Live Chat and Helpdesk 是一款免費的 WooCommerce 實時聊天外掛，提供支援票務、顧客訂單查詢、即時訊息及網頁推播通知等功能，旨在提升顧客服務體驗。
【主要功能】
• 實時聊天無需頁面刷新
• WhatsApp 風格的顧客服務介面
• 自動生成票務 ID
• 支援訪客及註冊顧客
• 顧客訂單查詢功能
• 快速回覆與自動回覆
外掛標籤
開發者團隊
原文外掛簡介
Free WooCommerce live chat plugin with support tickets, customer order lookup, real-time messaging, and web push notifications.
Features
Real-time live chat without page refresh
WhatsApp-style customer support interface
Automatic ticket ID generation
Guest and registered customer support
Customer order lookup
Total WooCommerce order value display
Recent WooCommerce orders
Quick replies
Auto Reply automation
Auto Resolve automation
Agent roles and permissions
Chat transfer between agents
File sharing from agents
Self-hosted Web Push notifications
Mobile responsive interface
Requirements
WooCommerce must be installed and active for order-history features to work. The chat system itself will function without WooCommerce, but order lookups will be skipped.
External Services
This plugin uses the browser’s native Web Push capability to deliver chat-reply notifications to customers and agents even when the site isn’t open in their browser.
What it is: Web Push is a W3C web standard built into every modern browser (Chrome, Firefox, Edge, Safari, etc.). It is not a third-party SaaS product – this plugin does not use OneSignal or any similar service, and no external account or API key is required. However, delivering a push message still relies on infrastructure the browser vendor itself operates (for example Google’s Firebase Cloud Messaging for Chrome/Edge, or Mozilla’s Push Service for Firefox), because that is how the Web Push standard works in every browser that implements it. Because of that, this counts as an external service for disclosure purposes even though no MDS-operated or other third-party server is involved.
What is sent, and when: When a customer or agent opts in to notifications, their browser generates a push subscription (an endpoint URL plus encryption keys), which is stored on your own WordPress database – not on any external server operated by this plugin. When a new chat reply is sent, the plugin encrypts the notification title and message text (RFC 8291) and delivers it directly from your own site to that browser vendor’s push endpoint, which then delivers it to the subscribed device. This happens only when a reply is sent on a chat the visitor has subscribed to; no data is sent at any other time, and no chat content is ever sent to us (the plugin developer) or stored anywhere outside your own WordPress database.
Related policies:
Privacy Policy: https://mdsapps.in/live-chat/privacy-policy/
Terms of Service: https://mdsapps.in/live-chat/terms-of-service/
