內容簡介
Hippoo-Ticket是一個免費的WooCommerce外掛程式，旨在改善您的網店的客戶支援體驗。使用Hippoo-Ticket，客戶可以輕鬆地從您的網店直接提交支援請求（在訂單列表中），而作為商家，您可以快速回應，提供高效和有效的支援。
Hippoo-Ticket提供了兩種管理支援請求的方式：通過Hippoo應用程式和直接在WordPress儀表板中。Hippoo應用程式可提供在移動裝置上方便地訪問支援請求的功能，而您也可以在熟悉的WordPress環境中處理並回應客戶的詢問。
Hippoo-Ticket的主要功能包括：
- 支援請求提交：客戶可以輕鬆地從您的WooCommerce網店直接提交與訂單有關的支援請求。
- 高效溝通：無縫管理和回應支援請求，確保及時和有效的客戶支援。
- 移動和桌面訪問：使用Hippoo Android和iOS應用程式或直接從WordPress儀表板訪問和回應支援請求。
- 流程優化：通過集中管理客戶詢問的系統保持組織，以便您能夠有效地優先處理和回應支援請求。
無論您偏好Hippoo應用程式的便利性還是WordPress儀表板的熟悉性，使用Hippoo-Ticket都可以提升您的客戶支援工作流程。立即安裝Hippoo-Ticket，為您珍貴的客戶提供卓越的支援。
該外掛程式使用以下第三方服務：
- Hippoo Central Web Service：從我們的Hippoo中央網站檢索與該外掛程式相容的產品清單。
- Barcode Generation Service：生成QR碼，以使用戶可以從其移動設備掃描該碼。
我們在使用第三方服務時理解透明度的重要性。此文檔的目的是確保用戶充分了解在此外掛程式中如何以及為何使用外部服務。如果您對這些服務的使用有任何疑慮或問題，請隨時與我們聯繫。
外掛標籤
開發者團隊
原文外掛簡介
Hippoo-Ticket: A Free WooCommerce Plugin for Seamless Customer Support
Hippoo-Ticket adds a support ticket button to the WooCommerce “My Account” page, allowing customers to easily communicate with shop owners and request support. Shop owners can reply to tickets directly from the WordPress dashboard or, if they have the Hippoo WooCommerce app installed, they can manage tickets inside the app without needing to open the dashboard.
How It Works:
Customers can submit support tickets related to their orders from their My Account page in WooCommerce.
Shop owners can manage and respond to these tickets inside their WordPress dashboard or using the Hippoo WooCommerce app.
Both customers and shop owners can upload and send images as part of their support conversation.
The ticket template is customizable, so you can tailor it to fit your brand’s style and workflow.
Key Features of Hippoo-Ticket:
Support Ticket Submission: Customers can effortlessly submit support tickets regarding their orders directly from the WooCommerce store.
Efficient Communication: Seamlessly manage and respond to support tickets, ensuring timely and effective customer support.
Mobile and Desktop Access: Access and respond to support tickets using the WordPress dashboard or the Hippoo WooCommerce app.
Image Uploads: Both customers and shop owners can send images within the support conversation.
Push Notifications: If you purchase the Hippoo ticket Extension inside the Hippoo WooCommerce app, you’ll receive real-time notifications for new customer tickets and replies.
Customizable Templates: Modify the ticket template to match your store’s design and branding.
Enhance your customer support workflow with Hippoo-Ticket, whether you prefer the convenience of the Hippoo WooCommerce app or the familiarity of the WordPress dashboard. Install Hippoo-Ticket now and provide exceptional support to your valued customers.
Third-Party Service Usage
This plugin utilizes the following third-party services:
Hippoo Central Web Service:
Purpose: Retrieving a list of compatible products from our central Hippoo website, which this plugin can work with.
Service Endpoint: Hippoo Central Web Service
Terms of Use and Privacy Policy: Hippoo Website Terms of Use and Privacy Policy
We understand the importance of transparency when it comes to utilizing third-party services. This documentation is provided to ensure that users are fully aware of how and why external services are utilized within this plugin. If you have any concerns or questions regarding the usage of these services, please feel free to contact us.
