內容簡介
Easy Tickets Help Desk 是一款用於管理來自 WordPress 網站的公共和認證支援票證的外掛。它提供管理控制台、可配置的主題和通知、票證歷史記錄、回覆以及前端短碼，幫助網站擁有者有效處理客戶支援請求。
【主要功能】
• 管理控制台顯示統計數據
• 可自訂的設定頁面
• 前端顯示短碼 [easy-tickets-help-desk]
• 完整的國際化支援 (i18n)
• 符合 WordPress 編碼標準的安全代碼
• 簡潔的卸載過程
外掛標籤
開發者團隊
原文外掛簡介
Easy Tickets Help Desk is a helpdesk plugin for managing public and authenticated support tickets from a WordPress site. It includes an administration dashboard, configurable subjects and notifications, ticket history, replies, and front-end shortcodes.
Key Features
Administration dashboard with statistics
Customizable settings page
Shortcode [easy-tickets-help-desk] for front-end display
Full internationalization support (i18n)
Secure code following WordPress Coding Standards
Clean uninstall process
Privacy
When ticket submission is enabled, Easy Tickets Help Desk stores the submitter’s name, email address, ticket title, description, replies, timestamps, notification status, and optional attachments in the site’s database and uploads directory. These data are used only to provide ticket management and notifications to the site operator and ticket owner. Site owners should include Easy Tickets Help Desk’s data processing in their privacy policy and configure the notification recipient in the plugin settings. Easy Tickets Help Desk does not send data to external servers.
Development
Build & Release
This project uses a Makefile for version management and builds:
make setup – Install dependencies and prepare the project
make build – Build the plugin in the dist/ directory
make zip – Create a ZIP archive of the plugin
make release – Full release process (PHPCS + ZIP)
make version-patch – Increment patch version (1.0.0 → 1.0.1)
make version-minor – Increment minor version (1.0.0 → 1.1.0)
make version-major – Increment major version (1.0.0 → 2.0.0)
make phpcs – Check code quality with PHPCS
make phpcbf – Auto-fix code style issues
make help – Show all available commands
Code Quality
This plugin follows the WordPress Coding Standards and uses PHPCS with WPCS rules for code validation.
