內容簡介
Chat Cobalt 是一款 AI 聊天小工具，能自動回答訪客問題，並在您不在時捕捉潛在客戶。只需提供商業 ID，即可在網站的每個前端頁面上顯示此小工具。
【主要功能】
• 自動回答訪客問題
• 捕捉潛在客戶聯絡資訊
• 自訂聊天泡泡顏色
• 可選擇顯示內容來源
• 簡單的設置過程
外掛標籤
開發者團隊
原文外掛簡介
This is an AI chat widget that answers visitor questions automatically, using the information you give it about your business, and captures leads while you’re not around.
This plugin places the widget on every front-end page of your site. Paste in your Business ID and save — that’s the whole setup.
Optionally, it can also let the chat answer using your own pages and posts. Add a Site Key from your dashboard, choose which content types to include, and the plugin sends the title, summary, link and featured image of your published content to chatcobalt.com so the AI can answer from it and link visitors to the right page. This is off unless you turn it on.
No theme editing, no code snippets to paste
Automatically matches the chat bubble to your brand color
Optional: pick your own color instead
Optional: customize the first message visitors see
Optional: show the widget in the bottom-left corner instead of bottom-right
Requires an account
This plugin only places the widget — the chat itself, the AI, and your dashboard all live at chatcobalt.com. You’ll need an account for the widget to do anything. Sign up at chatcobalt.com; pricing and terms are listed there. Full Terms of Service: https://www.chatcobalt.com/terms.
Privacy
When you save a Business ID in the settings screen, this plugin makes one request from your site to https://www.chatcobalt.com/api/widget-config to confirm the ID and read back your business name and brand color. It sends only the Business ID you entered, and only when you click Save changes.
Once configured, this plugin loads a script from chatcobalt.com on every page of your site so the chat widget can appear. That script:
Sends visitor chat messages to the server so the AI can generate a reply.
If a visitor voluntarily shares contact details (name, email, phone) during the conversation, that information is stored in your account so you can follow up.
Does not run or track anything before a visitor actually opens and uses the chat widget.
If you enable “Answer with your content” by adding a Site Key and selecting content types, the plugin also sends your published content to https://www.chatcobalt.com/api/wp/sync — specifically the title, summary or excerpt, permalink, featured image URL and post type of each item, for the content types you chose. It runs when you click Sync now, and again when you publish or update a matching item. Only published, publicly visible content is sent: drafts, private and password-protected items are excluded. Removing your Site Key stops it.
No visitor data is stored by this plugin itself, or in your WordPress database — everything the widget collects is sent directly to your own account. See the Privacy Policy for full details, and consider mentioning this data flow in your own site’s privacy policy.
If you use the Support screen, the message you type, your reply address and your site’s address are sent from your server to https://www.chatcobalt.com/api/wp/support when you click Send, so the support team can answer you by email. Nothing is sent until you click Send.
If you turn on “Order updates on WhatsApp” (shown only when WooCommerce is installed), two things happen. When you save the setting, your site registers itself with https://www.chatcobalt.com/api/wp/orders-connect, sending your Business ID, your site address and a secret this plugin generates, so that only Chat Cobalt can ask your shop about orders. Then, when a customer messages your WhatsApp number about an order, Chat Cobalt sends one signed request to your site (/wp-json/chat-cobalt/v1/orders) carrying the phone number they are messaging from, and your shop answers with the status, date, total, items and tracking number of at most three of that customer’s own orders — never an address, email or payment detail. The answer is used for that one reply and is not stored. This is off by default, and turning it off removes the secret at both ends.
If you use the Connect button on the settings screen, your site opens a Chat Cobalt page carrying your site address, your site’s name, and a one-time code (only a scrambled form of the code is in the link). After you approve the connection there, your site collects the Site Key directly from https://www.chatcobalt.com/api/wp/claim-site-key. No password or personal data is exchanged, and nothing is sent unless you press Connect.
Once a Business ID is saved, the settings screen also shows a “Try your chatbot” box. Typing a question there and clicking Ask sends your Business ID and whatever you typed to https://www.chatcobalt.com/api/preview-chat, purely so the reply can be shown to you on that same screen — it is never saved as a lead or a conversation, and nothing is sent unless you click Ask yourself.
