[WordPress] 外掛分享： CalicoDesk

內容簡介

CalicoDesk 外掛將您的 WordPress 網站與 CalicoDesk 客戶支援平台連接，讓訪客能夠透過即時聊天小工具與您的團隊或 AI 代理進行互動，提升客戶服務體驗。

【主要功能】
• 一鍵連接 CalicoDesk 帳戶
• 從 WordPress 同步和管理工作區
• 單一切換啟用或停用即時聊天小工具
• 提供即時聊天、AI 聊天機器人及客服功能
• 支援票務、自動化及知識庫管理

外掛標籤

開發者團隊

原文外掛簡介

CalicoDesk connects your WordPress site to the CalicoDesk customer support platform. Once connected, the CalicoDesk live chat widget is added to your site so visitors can chat with your team or your AI agents.
Features

One-click connection — sign in with your CalicoDesk account from wp-admin
Sync and manage your CalicoDesk workspaces from WordPress
Enable or disable the live chat widget per workspace with a single toggle
Live chat, AI chatbot, and helpdesk features powered by the CalicoDesk platform (ticketing, automation, knowledge base, analytics managed in your CalicoDesk dashboard)

A CalicoDesk account is required. This plugin is a connector for the CalicoDesk service; chat conversations, AI agents, and helpdesk features run on the CalicoDesk platform. Create an account at calicodesk.com.
External Services
This plugin relies on CalicoDesk, a third-party customer support service, and does not function without it.
What the plugin connects to and what data is sent:

Authentication (admin only): When a site administrator signs in from the CalicoDesk settings page, the email address and password they enter are sent over HTTPS to https://calicodesk.com/api/v1/wordpress/sign-in to obtain an API token. The token and email address are stored in your WordPress database. The password is never stored.
Workspace sync (admin only): The plugin sends the stored API token to https://calicodesk.com/api/v1/me/workspaces to fetch the list of workspaces on your account.
Live chat widget (site visitors): When live chat is enabled for a workspace, every frontend page loads a script from https://.calicodesk.com/livechat-loader.js. Loading this script transmits standard request data (such as the visitor’s IP address, browser user agent, and the page URL) to CalicoDesk, and any messages a visitor types into the chat widget are processed by the CalicoDesk platform, including its AI features.

No data is sent to CalicoDesk until an administrator connects an account, and no visitor data is sent until live chat is enabled for a workspace. Disconnecting the account or disabling the workspace stops all data transmission.
This service is provided by CalicoDesk: Terms and Conditions, Privacy Policy.

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