內容簡介
AI Hotel Chatbot by Lobbychat 是一款專為酒店設計的外掛，能夠隨時隨地以超過 120 種語言即時回答客人的問題，提供房間資訊、設施、早餐、停車及酒店政策等資訊，提升客戶服務體驗。
【主要功能】
• 24/7 客戶協助
• 支援超過 120 種語言
• 根據酒店資訊個性化設置
• 客戶詢問及電子郵件通知
• 聊天紀錄與洞察分析
• 可自訂外觀與回應
外掛標籤
開發者團隊
② 後台搜尋「AI Hotel Chatbot by Lobbychat」→ 直接安裝（推薦）
原文外掛簡介
Your AI Hotel Concierge, Ready for Your Guests
Lobbychat helps hotels answer guest questions instantly, 24/7, in over 120 languages.
From room information and amenities to breakfast, parking, location and hotel policies, guests can find helpful answers directly on your website.
And the best part? We take care of the setup.
Simply install the plugin and submit your hotel’s website. We’ll prepare your personalised AI concierge using your hotel’s information, so you don’t have to spend hours configuring a chatbot yourself.
Early Hotel Offer: 6 Months Free
Experience Lobbychat with full access to all standard features for six months.
6 months of complimentary access
No credit card required
No commitment or automatic charges
Full access to standard Lobbychat features
Personalised chatbot setup included
After six months: US$29.99/month, only if you choose to continue.
We’ll contact you before your free period ends so you can decide whether you’d like to continue. Nothing is charged automatically.
Key Features
24/7 Guest Assistance
Help guests find answers to common questions at any time, even when your team is busy or unavailable.
Supports Over 120 Languages
Welcome international guests and help them communicate in their preferred language.
Personalised for Your Hotel
Your chatbot is prepared using your hotel’s website information, including rooms, facilities, services and policies.
Guest Enquiries & Email Notifications
Receive guest enquiries and stay informed through email notifications.
Chat Insights & Conversation History
Review guest conversations and understand what visitors are asking about.
Customisable Appearance & Responses
Adjust your chatbot’s appearance, knowledge and instructions to suit your hotel’s brand and guest experience.
Website & Messaging Integrations
Use Lobbychat on your hotel website, with supported integrations for Facebook Messenger and Instagram Messages.
How It Works
Getting started is simple:
1. Install the Plugin
Install and activate AI Hotel Chatbot by Lobbychat from the WordPress Plugin Directory.
2. Submit Your Hotel Details
Open Lobbychat in your WordPress dashboard and enter your hotel website, name and email address.
3. We Prepare Your AI Concierge
We’ll use your hotel’s website content to prepare your personalised chatbot, usually within one business day.
You’ll receive an email when your account is ready.
4. Review & Activate
Log in to your Lobbychat dashboard, test your chatbot and review your hotel information.
When you’re ready, copy your Lobbychat ID from the Embed Code section, enter it into the WordPress plugin and activate your chatbot.
No coding required.
Already have a Lobbychat account? Simply enter your existing Lobbychat ID to connect your chatbot.
Requirements
WordPress 6.0 or higher
An active Lobbychat account is required to run the chatbot, but not to submit a setup request from the plugin.
External services
This plugin connects to the Lobbychat service (https://app.lobbychat.ai) in three ways:
1. Chatbot widget script
When the chatbot is enabled, the plugin loads a JavaScript file from https://app.lobbychat.ai/embed/{your-chatbot-id}.js on every public page of your website. This script renders the AI chatbot widget for your guests. No personal visitor data is sent to Lobbychat beyond what the guest types into the chat window.
2. Enable / disable sync
When you toggle the chatbot on or off from the WordPress admin, the plugin sends a request to https://app.lobbychat.ai/api/public/chatbots/{your-chatbot-id}/set-active to keep your widget status in sync with the Lobbychat dashboard. Only the chatbot ID and the enabled/disabled state are transmitted.
This plugin requires an active Lobbychat account. By using this plugin you agree to the Lobbychat Terms of Service and Privacy Policy:
Terms of Service: https://lobbychat.ai/terms-conditions/
Privacy Policy: https://lobbychat.ai/privacy-policy
3. Setup-request API and emails
Only when a WordPress administrator submits the Get Started form, the plugin sends the entered name, hotel website, email address, current WordPress site URL, plugin version, and a random request identifier over HTTPS to https://app.lobbychat.ai/api/public/plugin/setup-requests. Lobbychat stores the enquiry securely for its internal administrators and sends the team notification and customer confirmation through its own mail service. The hotel does not need to configure WordPress mail or SMTP. Submitted details and the server receipt are also stored in WordPress options to show confirmation on return and prevent duplicate requests. A retry after a network failure reuses its request identifier. No credentials are embedded in the plugin, and no accounts, users or chatbots are created by submitting this form. Existing locally saved requests are not automatically uploaded when upgrading. No visitor tracking is added.
