內容簡介
Zens AI Customer Support 外掛可將 WordPress 網站連接至 Zens AI 客戶支援服務，無需在佈景主題中貼上程式碼，並可選擇在伺服器上進行身份簽名。
【主要功能】
• 全站新增 Zens AI 支援小工具
• 顯示或隱藏浮動聊天啟動器
• 讓匿名訪客選擇留下電子郵件
• 使用 HMAC 簽名識別已登入的用戶
• 將簽名密鑰保存在 wp-config.php
• 刪除外掛時移除所有設定
外掛標籤
開發者團隊
原文外掛簡介
Zens AI Customer Support connects a WordPress site to the Zens AI support service. It adds the customer support widget without requiring you to paste code into a theme, and it keeps optional identity signing on your server.
The plugin is inactive by default. It contacts Zens AI only after an administrator enters a Zens AI Site ID and explicitly enables the connection.
Features
Add the Zens AI support widget sitewide.
Show or hide the floating chat launcher.
Let anonymous visitors choose whether to leave an email for follow-up.
Optionally identify logged-in WordPress users with an HMAC-signed profile.
Keep the signing secret in wp-config.php instead of the WordPress database.
Keep session recording disabled by default.
Add suggested Zens AI wording to the WordPress Privacy Policy Guide.
Follow the active WordPress locale in plugin settings and the page language in the customer support widget.
Remove all plugin settings when the plugin is deleted.
You need a Zens AI account and a Site ID to use this plugin. Zens AI is a hosted software service; the service may offer free and paid plans independently of this plugin.
External service
This plugin connects to the Zens AI service at https://zens.ai to provide customer support chat, visitor context, and the optional features selected by a site administrator.
No request is made to Zens AI merely by installing or activating the plugin. Requests begin only after an administrator saves a Site ID and enables Zens AI.
When enabled, the service may receive:
Page URL and title, referrer, browser language, and UTM source.
Anonymous visitor and browser-session identifiers stored in the visitor’s browser.
Presence, pageview, and chat activity.
Chat messages and attachments submitted by the visitor.
An email address the visitor chooses to provide for follow-up.
If signed identity is enabled: the logged-in user’s stable WordPress identifier, display name, email address, and registration date.
If session recording is enabled: visitor interactions and visible page content captured for support purposes.
Zens AI uses this information to deliver the support service selected by the site administrator. Review the service documents before enabling the connection:
Zens AI Privacy Policy: https://zens.ai/privacy
Zens AI Terms of Service: https://zens.ai/terms
Zens AI Integration Guide: https://zens.ai/docs/getting-started/customer-integration
Site owners are responsible for providing any notices and obtaining any consent required for their site, visitors, and jurisdiction.
Development
Source code and issue tracking are available at https://github.com/ZensHQ/wordpress.
