內容簡介
Support Portal 為 WordPress 增加了一個私密的帳戶基礎支援區域，讓客戶能夠開啟支援主題、與授權人員交流回覆，並追蹤從開啟到解決的對話。此外掛旨在將客戶支援與公開內容分開管理，確保支援流程的私密性與安全性。
【主要功能】
• 私密支援儀表板供客戶與支援人員使用
• 客戶可創建支援主題並進行串接回覆
• 支援受保護的附件上傳及授權交付
• 開放與解決的對話工作流程
• 依用戶角色或訪問代碼分類訪問
• 為管理員、編輯及自訂角色提供專屬支援功能
外掛標籤
開發者團隊
原文外掛簡介
Support Portal brings private customer support into your WordPress site. Customers sign in to open topics, reply to your team, and track their conversations. Authorized support staff can view and manage customer topics from the portal.
Use a dedicated support area or embed individual forms and topic lists in pages built with your theme. Choose isolated support storage for an existing website, or WordPress posts/comments storage for a dedicated help desk with protected attachments, topic emails, and automatic resolution.
Customer conversations
Private customer dashboards and support topics with replies.
Search, category filters, open/resolved status filters, and pagination for topic lists.
Rich-text editing with lists, links, quotes, tables, inline code, and scrollable code blocks. Pasted content is cleaned up while preserving supported structure and code text.
Conversation-style replies: your replies on the right and other accounts’ replies on the left.
Expandable reply history, configurable batch sizes, and WordPress avatars or initials. The full conversation remains readable without JavaScript.
Built-in login, registration, lost-password, and password-reset screens, with registration subject to the site’s settings.
Access and appearance
Dedicated support capabilities for staff and custom roles.
Customers can access their own topics; customer profiles are restricted to authorized support staff.
Category access controlled by user role or access code.
Configurable portal colors, fonts, labels, documentation link, and site identity.
Responsive portal layouts and an optional YoOhw footer credit, disabled by default.
First-run setup guidance to help choose the appropriate storage mode.
Attachments, email, and automation
The following features require WordPress posts/comments storage:
Protected image, video, and ZIP attachments stored outside the web document root and delivered through authorization checks.
Separate upload switches for new topics and replies, with configurable file counts, sizes, allowed file groups, and previews or download links.
Email notifications for new topics and replies, plus support follow-up and topic-closing reminders.
Email sender and administrator-recipient settings, notification switches, reminder timing, and sample preview/test tools.
Automatic topic resolution after a configurable period without a customer response to the latest support reply.
These features are unavailable in isolated storage. Saved native-mode preferences are retained when using isolated storage.
Two storage modes
Isolated support storage: Topics and replies use dedicated plugin database tables, created only after this mode is selected and saved. The portal runs under /support/, while ordinary site content continues to use your theme. Choose this mode for an existing website, store, or community where support should stay separate from WordPress posts and comments.
WordPress posts and comments: Topics use WordPress posts and replies use comments. Choose this mode for a new or dedicated support installation. The site homepage becomes the portal dashboard, and standard WordPress pages can also use the plugin UI. Protected uploads, topic notifications, reminders, and auto-resolve are available in this mode.
Switching modes does not migrate or delete either dataset. Each dataset remains in its original storage system. Choose the appropriate mode before putting the portal into regular use.
Use support components with your theme
Add a Shortcode block to a regular WordPress page:
[yoohw_post_form] — New support topic form.
[yoohw_support_topics] — Authorized topic list with search, filters, and pagination.
[yoohw_login_form] — Login form.
[yoohw_lost_password_form] — Password recovery form.
Topic details and replies open in the dedicated portal. See the FAQ for theme setup and caching requirements.
Privacy
Support data can include account identifiers, names, message content, timestamps, categories, status, and, in WordPress posts/comments storage, uploaded files. Conversations and files are stored on your WordPress site. Notifications may include conversation details and links, processed through your configured mail transport.
The plugin adds suggested text to the WordPress privacy-policy guide. Site owners are responsible for access policies, retention, private backups, and verified export or erasure requests.
External Services
No YoOhw account or external help desk service is required. Support Portal does not send support data to YoOhw or provide its own external mail service. If your WordPress mail transport uses an external provider, notification content is processed through that provider.
When WordPress avatars are enabled, WordPress may request avatars from Gravatar or a configured avatar provider. Choose initials only to avoid avatar requests in conversation replies.
An optional documentation URL is a normal outbound link and does not send support conversation content to its destination.
License
Support Portal is licensed under the GNU General Public License v2.0 or later. See license.txt for the full license text.
Third-party components and their license notices are documented in third-party-licenses.txt.
