內容簡介
Vago Chat 是一款前端聊天外掛，能夠讓網站訪客與您即時對話，並透過 CRM 管理潛在客戶，提升銷售轉換率。它提供多種自動化功能，幫助您更有效地與訪客互動。
【主要功能】
• 前端聊天小工具，具主動問候和快速回覆按鈕
• 實時代理儀表板，監控訪客動態
• CRM 管道管理每次對話的潛在客戶狀態
• 自動化常見問題回答，提升回應效率
• WooCommerce 產品目錄搜尋與一鍵結帳連結
• 報告功能，分析聊天趨勢與代理表現
外掛標籤
開發者團隊
原文外掛簡介
Vago Chat adds a front-end chat widget to your site and a real-time
agent dashboard, so you can talk to visitors as they browse — and turn
those conversations into sales.
Chat & CRM
Front-end chat widget with a proactive greeting, quick-reply buttons, emoji picker, and file/image attachments.
Real-time agent dashboard: conversation list, live visitor monitoring, and one-click invites to visitors currently browsing.
CRM pipeline per conversation: lead status (new/contacted/qualified/won/lost), assignment to a specific team member, contact info, tags, private notes, and a visitor’s previous session history.
Live typing preview — see what a visitor is typing before they hit send.
Right-click a conversation to move it to trash, delete it permanently, or block the visitor.
Automation
Canned responses and a keyword-matched FAQ auto-bot that answers common questions instantly and hands off to a human for anything it doesn’t recognize.
Smart proactive triggers: automatically message a visitor after N seconds on a page, based on their traffic source, or once their WooCommerce cart reaches a value you set.
Sales (WooCommerce)
Agents can search your product catalog from the reply box and send a rich product card (photo, price, “Add to cart” button) straight into the chat.
One-click “Send checkout link” button for visitors who are ready to buy.
Reports
A GA-style Reports view: a trend chart of chats/messages over time, per-agent leaderboard, lead-status and channel breakdowns, average first-response time, and missed-chat count.
Team & access
Grant Vago Chat access to any user without making them a full site administrator (Settings → Members).
Open the exact same dashboard at a friendly URL outside of wp-admin (Settings → External Access) — logging in there still uses your normal WordPress account, there is no separate login system.
Appearance settings let you set a brand color once and have it apply to both the dashboard and the widget.
Channels
Optional Telegram integration — connect a bot token and Telegram conversations appear in the same dashboard alongside your website chats. (WhatsApp, Instagram, and Messenger all require a verified Meta Business account for API access and aren’t included.)
Performance & architecture
Chat data is stored in a self-contained SQLite database under wp-content/uploads/vago-chat/ — no additional MySQL tables are created.
A companion standalone chat-api.php endpoint serves the widget and dashboard directly (bypassing admin-ajax.php) for lower latency; it authenticates every request with a random token or an origin/referrer check.
CSS and JS are separate enqueued files (cacheable by the browser), not inline