內容簡介
Tickzo 是一個全面的支援票務系統，幫助您高效管理客戶詢問。非常適合希望直接從 WordPress 網站提供優質客戶支援的企業、網路商店和服務提供者。
【主要功能】
• 無限票務 - 創建和管理無限的支援票務
• 自訂類別 - 使用自訂類別組織票務
• 優先級設定 - 設定票務優先級（低、中、高）
• 狀態管理 - 追蹤票務狀態（開啟、待處理、已關閉）
• 電子郵件通知 - 新票務和回覆的自動電子郵件提醒
• 使用者友好前端 - 美觀的票務提交表單
外掛標籤
開發者團隊
② 後台搜尋「Tickzo – Support Ticket System」→ 直接安裝（推薦）
原文外掛簡介
Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.
Key Features
Unlimited Tickets – Create and manage unlimited support tickets
Unlimited Categories – Organize tickets with custom categories
Priority Levels – Set ticket priorities (Low, Normal, High)
Status Management – Track tickets with Open, Pending, and Closed statuses
Email Notifications – Automatic email alerts for new tickets and replies
User-Friendly Frontend – Beautiful ticket submission forms for your customers
Admin Dashboard – Comprehensive admin interface with statistics
Multilingual Ready – Full translation support (i18n)
Shortcodes – Easy integration with [tickzo_form] and [tickzo_tickets]
Responsive Design – Works perfectly on mobile, tablet, and desktop
How It Works
Install and activate the plugin
Add the [tickzo_form] shortcode to any page for ticket submission
Add the [tickzo_tickets] shortcode to display user tickets
Manage all tickets from the WordPress admin dashboard
Respond to customer inquiries with ease
Perfect For
Small businesses
E-commerce stores (WooCommerce, etc.)
Service providers
Educational institutions
Membership sites
Any website that needs customer support
Pro Version Available
Upgrade to Tickzo Pro for advanced features:
Agent Management – Multiple support agents with role-based access
Advanced Reporting – Detailed analytics and performance reports
Custom Status & Priorities – Create your own workflow
Email Template Editor – Customize notification emails
SLA Management – Set and track service level agreements
Ticket Automation – Auto-assignment and workflows
Priority Support – Get help when you need it
Learn more about Tickzo Pro
Documentation & Support
Documentation
Support Forum
Feature Requests
Privacy Policy
Tickzo stores the following data in your WordPress database: ticket subject, message, category, priority, replies and attachments, plus name and email address for guest tickets. Attachments are stored in a protected folder that is not directly accessible from the web. Guests receive a personal link to their ticket by email; the link is derived from the secret keys in wp-config.php and is not stored in the database, and admins can replace it at any time.
The plugin does not:
* Send data to external services
* Track users
* Share data with third parties
Tickzo registers with the WordPress privacy tools (Tools > Export Personal Data / Erase Personal Data) and suggests a section for your privacy policy (Settings > Privacy). Closed tickets can be deleted automatically after a configurable number of days.
Credits
Developed by Thorsten Glander
Support
For support questions, please use the Press Suite Support.
For Pro version support, please visit Press Suite Support.
