內容簡介
SupportFlow 是一款全方位的客戶互動與支援工具，專為 WordPress 設計。它結合了 AI 驅動的浮動聊天機器人、動態知識庫以及語音搜尋功能，旨在提升網站的客戶服務效率與使用者體驗。
【主要功能】
• AI 聊天小工具：自動回應的浮動支援聊天泡泡
• Docs 知識庫：完整的支援文章索引與分類
• Docs 搜尋表單：快速的即時搜尋功能
• 語音搜尋：原生瀏覽器語音識別搜尋
• AI 常見問題：自動生成 FAQ Schema 的可存取 FAQ 區塊
外掛標籤
開發者團隊
② 後台搜尋「SupportFlow – Chatbot & Documentation Builder」→ 直接安裝（推薦）
原文外掛簡介
SupportFlow is an all-in-one customer engagement and support toolkit for WordPress. It includes an AI-powered floating Chatbot (supporting OpenAI & Anthropic) with live human fallback, a dynamic Knowledge Base (Docs KB) custom post type, and voice/site search capabilities — all built natively for the Block Editor.
Designed with high performance, accessibility, and SEO best practices in mind, SupportFlow operates without bulky framework dependencies. It utilizes Gutenberg apiVersion: 3 and server-side rendering for lightning-fast frontend loading.
Free Blocks
AI Chat Widget — A floating support chat bubble that responds automatically using OpenAI (GPT-3.5/4o) or Anthropic (Claude). Includes built-in Lead Captures, automated email notifications for new inquiries, and a fallback “Talk to a Human” queue.
Docs Knowledge Base — Displays a complete documentation index categorizing all your support articles with dynamic accordion navigation.
Docs Category Grid — Renders doc categories as grid cards with custom icons and post counters, letting visitors find topics visually.
Docs Search Form — A fast, live search bar tailored specifically to query your documentation articles (Docs KB).
Docs Viewer — A comprehensive, readable document layout showing sibling article navigation and a dynamic, auto-parsed Table of Contents (TOC).
Voice Search — Native browser speech recognition search block (Web Speech API). Click the mic, speak, and results load inline instantly.
AI FAQ — An accessible accordion FAQ block with automatic FAQ Schema (JSON-LD) generation, helping you get rich snippets on Google search results.
AI Site Search — Live, debounced site-wide search with keyword highlighting, searching pages and posts via REST API.
WordPress Knowledge Base
Create a professional WordPress knowledge base to help customers find answers without contacting your support team for every question.
Use the built-in Docs KB blocks to organize support content into categories and documentation articles.
Create:
Product knowledge bases
Software documentation
Plugin documentation
Theme documentation
Customer help centers
Support portals
Tutorials and guides
Frequently Asked Questions
A searchable knowledge base can help visitors find relevant information quickly and reduce repetitive customer support questions.
Documentation Builder
Create a structured documentation experience directly inside WordPress.
The Docs Viewer block provides a clean reading experience with:
Documentation article content
Related or sibling article navigation
Dynamic Table of Contents
Automatic heading detection
Organized documentation structure
Reading time information
Build documentation for your WordPress plugin, SaaS product, software, service, or online business.
Gutenberg Blocks Included
SupportFlow includes a collection of Gutenberg blocks designed for building modern customer support and documentation experiences.
Technical Highlights
Native Gutenberg standard (apiVersion: 3) using @wordpress/scripts.
Zero jQuery: Built entirely with vanilla Javascript.
Server-side rendering (via block render.php).
Database-driven chat persistence with custom MySQL schemas.
Fully localized & translatable codebase.
External Services
This plugin integrates with third-party AI providers to offer automated chatbot assistance. Depending on your configuration under Chat Inbox → Chat Settings, the plugin may connect to the following external APIs:
OpenAI API (https://api.openai.com)
Use: Used to generate intelligent conversational responses for the AI Chat Widget block.
Data Sent: Send user-entered chat messages and context history to the OpenAI completions endpoint. No personal site database data is sent. Data is sent only when a visitor submits a query to the chat widget and OpenAI is the active selected provider.
OpenAI Terms of Service: https://openai.com/policies/terms-of-use
OpenAI Privacy Policy: https://openai.com/policies/privacy-policy
Anthropic Claude API (https://api.anthropic.com)
Use: Used to generate intelligent conversational responses for the AI Chat Widget block.
Data Sent: Send user-entered chat messages and context history to the Anthropic messages endpoint. No personal site database data is sent. Data is sent only when a visitor submits a query to the chat widget and Anthropic is the active selected provider.
Anthropic Terms of Service: https://www.anthropic.com/legal/consumer-terms
Anthropic Privacy Policy: https://www.anthropic.com/legal/privacy
Development
Public source code repository:
https://github.com/wpbranddigital/SupportFlow-Chatbot-Documentation-Builder
Build Instructions:
npm install
npm run build
npm run start (development)
SupportFlow is built using @wordpress/scripts.
