內容簡介
Sohay 是一款為 WordPress 網站提供 AI 聊天小工具的外掛，能夠根據您發佈的文章回答訪客問題。對於 WooCommerce 商店，聊天機器人還能協助顧客選購商品，提升購物體驗。
【主要功能】
• 根據知識庫內容回答問題
• 在 WooCommerce 商店中協助顧客購物
• 自動保存對話紀錄於 Sohay 控制台
• 無需編碼即可輕鬆設置
• 設定每日 OpenAI 令牌上限以控制成本
• 符合 GDPR 規範
外掛標籤
開發者團隊
② 後台搜尋「Sohay — AI Chatbot for Knowledge Base and WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Sohay adds an AI chat widget to your WordPress site that answers visitor questions from the articles you publish. You write articles in the built-in Knowledge Base, and the chatbot looks up the best matches before it replies — so it stays on-topic and uses your real content instead of guessing.
On a WooCommerce store, the chatbot shops with your visitors. It searches your catalog, pulls up a product with its size and colour options, reads live stock and prices, answers shipping, returns, and refund questions from your store’s own pages, and adds, changes, or removes items in the shopper’s cart — without them leaving the conversation. Every cart change comes with an Undo button, and every price and stock status is read from your store rather than invented. On sites without WooCommerce, none of it appears.
Every conversation is saved in a built-in inbox under Sohay → Conversations — your team can read, search, filter, assign, and reply from one place.
Why site owners pick Sohay
Answers from your own content — the chatbot reads the articles you publish in your Knowledge Base. It doesn’t make up product details or invent prices.
Sells, not just supports — on a WooCommerce store the chatbot searches your catalog, checks stock and prices, and fills the shopper’s cart inside the conversation. Declares HPOS and Cart-Checkout-Blocks compatibility. On sites without WooCommerce the shopping tools stay hidden and everything else works the same.
No coding to set up — paste an OpenAI API key, publish a few articles, click “Sync All Articles”. The widget appears on every page.
A real inbox for your team — every conversation is saved. Search, filter by status, assign one to a teammate, or reply yourself.
Predictable costs — set a daily OpenAI token cap and the plugin stops calling OpenAI for the rest of the day once you hit it. A runaway loop or a hostile bot can’t drain your account overnight.
GDPR-friendly out of the box — conversations are stored on your own site, in your own database. Signed-in visitors’ chats flow through WordPress’s built-in Export / Erase Personal Data tools; anonymous guest chats (which have no email to match on) are erased by deleting them from the Conversations inbox. See Privacy below.
What’s included
A chat widget that drops into every page (you can hide it on pages you don’t want it on).
WooCommerce shopping tools (WooCommerce 7.0 or later) — catalog search and browse, product and variant lookup, live stock and prices, shipping/returns/refund answers, and add, change, or remove in the shopper’s cart. Each result renders as a card in the chat rather than a wall of text.
A Knowledge Base section in the WordPress admin, with a “Sync All Articles” button.
A Conversations admin where you can read, search, filter, assign, reply, pin, and close chats.
An AI Settings screen for picking the OpenAI model, writing the welcome message, and setting daily spend caps.
A Diagnostics screen that shows today’s OpenAI token usage and the most recent plugin log entries.
Fast page loads — the chat code only downloads when a visitor actually opens the chat, not on every page view.
Your OpenAI key is encrypted in the database and never shown in the admin UI after you save it.
You’ll need
A WordPress site running version 6.6 or later, on PHP 8.1 or later.
An OpenAI account and API key. You pay OpenAI directly for the model usage — Sohay does not resell access. A typical small support site stays in single-digit dollars per month.
Optional — WooCommerce 7.0 or later, if you want the shopping tools. Everything else works without it.
External services
Sohay sends data to OpenAI (https://openai.com) to generate chat answers and index your Knowledge Base. Without an OpenAI account and API key, the plugin has no upstream model to call and the chat widget cannot answer questions.
What is sent, and when
When a visitor sends a chat message — the message text and recent conversation history are forwarded over HTTPS to https://api.openai.com/v1/responses (or the equivalent streaming endpoint for the model you selected) and processed by the OpenAI model configured under Sohay → AI Settings.
When you publish or update a Knowledge Base article — the title and body are sent in the background to OpenAI Files and Vector Stores (https://api.openai.com/v1/files, /v1/vector_stores, /v1/vector_stores/*/files) so the chat can retrieve them. The sync runs in the background, not while you click Save.
When you open AI Settings — the plugin makes a one-off call to https://api.openai.com/v1/models to populate the model-picker dropdown.
On a WooCommerce store, when the chatbot uses a shopping tool — the answer it looks up is sent back to the model so it can reply, in the same conversation as the message that prompted it. Depending on the tool, that is: product names, descriptions, prices, sale prices, stock status, categories, tags, option names and values (size, colour), product page and image URLs; the text of the store pages you have set as Terms, Privacy, Refunds and Returns, plus any Knowledge Base articles matched to a shipping, returns or refund question; and the contents of the shopper’s cart — the items in it, their quantities and options, and the cart totals. This happens only on stores running WooCommerce, and only for the tools the chatbot actually calls in that conversation.
What is not sent. The cart data describes the basket, not the shopper: no name, email address, postal address, phone number, or payment details are included. Sohay never sends order history, customer records, or anything from WooCommerce’s checkout to OpenAI, because none of the shopping tools read them.
Where it goes
All requests go to api.openai.com over HTTPS. The plugin does not contact any other external service — no analytics, no telemetry, no third-party fonts or CDN assets, and no phone-home for updates. Updates come from WordPress.org.
How your API key is handled
The OpenAI API key you enter under AI Settings authenticates every request. It is encrypted at rest (AES-256-GCM) in your WordPress database, masked in the admin UI after the first save, and excluded from the WordPress REST API. The plugin never sends the key anywhere other than api.openai.com.
Your responsibilities
Before activating the plugin, please review OpenAI’s Terms of Use and Privacy Policy. Site owners are responsible for obtaining the appropriate legal basis (consent, contract, legitimate interest, etc.) to share visitor messages with OpenAI under GDPR, CCPA, and other applicable privacy regimes in the jurisdictions they operate in. On a WooCommerce store that basis needs to cover the shopping tools too — what a visitor has put in their cart is information about that visitor, even though no name or address is attached to it. If you would rather it never left your site, the shopping tools can be switched off individually in code; see the FAQ below.
Privacy
Conversations and messages are stored in custom database tables on your own site.
For signed-in visitors, the plugin registers WordPress’s personal-data exporter and eraser, so the standard Tools → Export Personal Data and Tools → Erase Personal Data flows include their Sohay conversations, matched on their account email.
Anonymous (logged-out) visitors’ chats aren’t tied to an email address, so those email-based tools can’t locate them. To erase a specific guest conversation, open it under Sohay → Conversations and delete it (available to users with the AI-settings capability); it leaves the inbox immediately and is permanently purged after the retention window — 30 days by default, filterable in code. A visitor can also delete their own chat from the widget, and every soft-delete follows the same purge path.
On a WooCommerce store, the chatbot’s shopping tools read your catalog, your policy pages, and the visitor’s own cart. What they find is sent to OpenAI so the model can answer, and it is also saved with the conversation — that is what lets the product card or cart summary still be there when the visitor scrolls back. So a stored conversation on a WooCommerce store can contain a snapshot of what that visitor had in their cart at the time. It is covered by the same export, erase and retention paths as the rest of the conversation: erasing the chat erases the snapshot with it. No customer name, address, or payment detail is involved — see External services for the exact list.
See the External services section above for what gets sent to OpenAI.
