內容簡介
<div>
<h3>總結：</h3>
<p>SiteSideKick透過AI聊天機器人並使用您的業務知識，轉變您的客戶支援。與通用的AI助手不同，SiteSideKick使用RAG技術，將回應根據您實際的文件，有效降低不準確或虛構的答案。</p>
</div>
<div>
<h3>問題與答案：</h3>
<ul>
<li>
<h4>如何開始使用SiteSideKick？</h4>
<p>訪問SiteSideKick.io註冊帳戶（提供14天免費試用），上傳文件、常見問題和支援文章，設定聊天機器人外觀、歡迎訊息和建議回應，從SiteSideKick儀表板複製Chatbot ID，在WordPress設定中輸入Chatbot ID，啟用AI聊天機器人在您的WordPress網站上。</p>
</li>
<li>
<h4>為什麼要選擇SiteSideKick？</h4>
<p>可以自動處理重複性問題，讓團隊專注於複雜的客戶問題；提供即時回應，減少客戶等待時間，回答來自您知識庫的相關問題；擴展客戶支援，處理更多的互動量而無需相應擴展支援團隊；簡單整合，不需要程式編寫，只需添加Chatbot ID即可開始使用。</p>
</li>
<li>
<h4>SiteSideKick需要什麼？</h4>
<p>需要SiteSideKick帳戶、有效的訂閱（提供14天免費試用，參閱定價）、從SiteSideKick儀表板獲取Chatbot ID。</p>
</li>
</ul>
</div>
外掛標籤
開發者團隊
原文外掛簡介
SiteSideKick transforms your customer support with an AI chatbot powered by your business knowledge. Unlike generic AI assistants, SiteSideKick uses Retrieval-Augmented Generation (RAG) technology to ground responses in your actual documents, significantly reducing inaccurate or fabricated answers.
Key Features
Quick Setup – Simple integration with a single chatbot ID
RAG Technology – Retrieval-Augmented Generation grounds responses in your knowledge base
24/7 Availability – Automated responses available around the clock
Document-Based Answers – Responses sourced from your uploaded content
Customizable Appearance – Configure colors, theme, welcome message, and suggested responses
Conversation Analytics – Track interactions and identify common questions
Security Features – JWT authentication, rate limiting, and domain validation
Usage Limits – Subscription-based message quotas and storage controls
How It Works
Create Your Account – Sign up at SiteSideKick.io (14-day free trial available)
Upload Your Content – Add documents, FAQs, and support articles to build your knowledge base
Configure Your Chatbot – Customize appearance, welcome message, and suggested responses
Get Your Chatbot ID – Copy the ID from your SiteSideKick dashboard
Install This Plugin – Enter your Chatbot ID in WordPress settings
Go Live – Your AI chatbot is now active on your WordPress site
Why SiteSideKick?
Automate Repetitive Questions
Handle common inquiries automatically while your team focuses on complex customer issues.
Provide Instant Responses
Reduce customer wait times with immediate, relevant answers from your knowledge base.
Scale Customer Support
Handle increased interaction volume without proportionally expanding your support team.
Simple Integration
No coding required—just add your Chatbot ID to get started.
What You Need
A SiteSideKick account (sign up at https://www.sitesidekick.io)
An active subscription (14-day free trial available, see pricing at https://www.sitesidekick.io/pricing)
Your Chatbot ID from the SiteSideKick dashboard
External services
This plugin relies on the SiteSideKick service (https://www.sitesidekick.io) to provide AI-powered chatbot functionality. The plugin cannot function without this external service.
Chatbot widget script
On every page load of your WordPress site, the plugin loads a JavaScript chatbot widget from SiteSideKick’s CDN:
https://chatbot-page.pages.dev/chatbot.js
This script renders the chat interface on your site. No user data is sent when loading the script itself.
Chat API requests
When a visitor interacts with the chatbot, the widget sends the following data to the SiteSideKick API:
The visitor’s chat messages
Your Chatbot ID (configured in the plugin settings)
The domain of your WordPress site (for authentication)
This data is sent each time a visitor sends a message in the chatbot. The API processes the message using Retrieval-Augmented Generation (RAG) to return a response based on the documents you have uploaded to your SiteSideKick account.
SiteSideKick service links:
Terms of Service: https://www.sitesidekick.io/terms-of-service
Privacy Policy: https://www.sitesidekick.io/privacy-policy
Support
Need help?
Visit our Integration Guide
Contact Support
Email: [email protected]
About SiteSideKick
SiteSideKick is an AI-powered customer support platform that helps businesses automate common support interactions. Our Retrieval-Augmented Generation (RAG) technology connects advanced AI models to your business knowledge base, enabling contextual, document-grounded responses to customer inquiries.
Learn more at https://www.sitesidekick.io
