內容簡介
Sensbot Chatbot for WooCommerce 是一款專為 WooCommerce 商店設計的 AI 聊天助手外掛，能夠在商店前端提供即時的產品資訊、訂單狀態及常見問題解答，提升顧客的購物體驗。
【主要功能】
• 提供產品資訊及價格查詢
• 回應庫存及可用性問題
• 解答運送、退貨及付款相關問題
• 查詢訂單狀態
• 自訂知識庫以增強回應內容
外掛標籤
開發者團隊
② 後台搜尋「Sensbot Chatbot for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Sensbot connects your WooCommerce store to a hosted AI chat assistant and puts a chat widget on your storefront. The assistant answers from your own data: your products, your categories, your orders, and the text on your published WordPress pages. It does not answer from the open internet.
Sensbot is used by 100+ stores across Europe.
What it answers
Product questions. It searches your catalogue and replies with product cards showing the price, the image and a link to the product page.
Stock and availability, from the stock data in your catalogue.
Delivery, returns, payment and warranty questions, from your published WordPress pages (shipping page, returns page, FAQ, terms, and so on).
Order status. A shopper gives their email address and their order number, and the assistant answers from your synced orders.
Anything you write into the knowledge base yourself in the Sensbot dashboard.
How it behaves
It replies in the language the shopper wrote in, not in the store language.
When it cannot answer, it says so and offers to pass the question to your team instead of inventing an answer.
You can read every conversation in the Sensbot dashboard at https://platform.sensbot.ai and change the assistant’s instructions, greeting, colour and suggested questions.
What the plugin does on your site
Creates one read only WooCommerce REST API key, named “Sensbot Chatbot (read-only)”, so Sensbot can read your catalogue and orders.
Adds the chat widget script to your storefront footer.
Adds one settings screen under WooCommerce.
The plugin writes nothing to your store. The API key it creates has read permission only, and disconnecting or deleting the plugin deletes that key.
Monthly store review
Sensbot can also review your store every month: revenue, orders and best sellers compared with the month before, the products and categories that grew or declined, and a short list of findings with a suggested next step for each. The review is read-only and writes nothing to your store. It comes as a separate free plugin, Sensbot Store Assistant: https://wordpress.org/plugins/sensbot-store-assistant/
Account and pricing
Connecting starts a 14 day free trial. No payment card is needed to start the trial. After the trial, paid plans start at 49 EUR per month. Current plans and limits are at https://sensbot.ai/pricing/. If you do not add a payment method, the trial ends and the widget stops showing on your storefront. Nothing is charged automatically.
External services
This plugin requires an account on Sensbot, a hosted service operated by Sensnet d.o.o., Slovenia. The plugin does nothing on its own: all catalogue reading, AI processing and chat handling happen on Sensbot’s servers.
1. Sensbot platform API, https://platform.sensbot.ai
When your site contacts it: only from the plugin settings screen in wp-admin, and only for an action an administrator took: connecting, disconnecting, opening the Sensbot dashboard, or opening the settings screen itself, which reads back the current connection status. There is no background, scheduled or automatic call from your site.
What your site sends: on connect, your site URL, your site name, your site language, the plugin version, the email address entered on the connect form, your acceptance of the terms of use and privacy policy, whether the plugin was installed from WordPress.org, and the read only WooCommerce API key and secret the plugin has just created. On the later calls, only your Sensbot store identifier and the secret Sensbot issued at connect.
What Sensbot does with that key: using the key you granted, Sensbot’s servers read from your store over the WooCommerce REST API on a recurring schedule. They read products (/wc/v3/products), product categories (/wc/v3/products/categories), orders (/wc/v3/orders) and the WooCommerce system status (/wc/v3/system_status), plus your published pages from the WordPress REST API (/wp/v2/pages). Order records include the buyer’s name, email address, phone number and billing and shipping address. This data is stored on Sensbot’s servers so the assistant can answer questions about it.
2. Sensbot chat widget, https://cdn.sensbot.ai and https://platform.sensbot.ai
When it is contacted: on every page view of your storefront, for every visitor, once the store is connected. The widget script is loaded from https://cdn.sensbot.ai and the conversation itself runs against https://platform.sensbot.ai.
What is sent: the visitor’s browser request for the widget script, and then anything the visitor types into the chat, together with the page they are on and a chat session identifier. If a visitor asks about an order, they type their own email address and order number into the chat.
AI processing: messages are sent onward to Sensbot’s AI model providers to generate the reply.
Terms of use: https://sensbot.ai/terms-of-use/
Privacy policy: https://sensbot.ai/privacy-policy/
Deleting the plugin closes the connection on Sensbot’s side and deletes the WooCommerce API key it created. You can also close it at any time with the “Disconnect” button on the plugin settings screen. To have the data already held on Sensbot’s servers deleted, contact Sensbot.
