內容簡介
介紹 Re:amaze 針對 WordPress 和 WooCommerce 的外掛程式。在您的部落格、WooCommerce 商店或 WordPress 網站中整合客戶通訊、客服幫助台和即時聊天功能。
透過即時聊天為您與顧客和使用者保持緊密聯繫，在線上及離線時都能有效率地互動。
在同一個地方檢視您的電子郵件、Facebook、Messenger、Twitter、Instagram、SMS/MMS 和聊天對話，無論顧客身在何處，都能與其互動。
使用 Re:amaze Cues，使用規則和條件自動對線上顧客進行目標訊息。
支援多品牌和多商店。擁有多個 WordPress 網站？在同一個地方管理所有網站！
使用自己的 FAQ 文章創建美麗的幫助網站，讓顧客自助解決。
發送自動客戶滿意度調查，跟蹤您的服務質量。
檢視和管理 WooCommerce 顧客和訂單資訊。與顧客互動時，發行退款、添加訂單備註、更新訂單狀態。
Re:amaze 幫助像 Fit Tea、Built Bar、Dose of Colors 和 Wild Nutrition 這樣的公司簡化其客服支援並與顧客建立良好的關係。
最棒的多渠道幫助台和即時聊天平台，適用於電商企業
將您的電子郵件、Facebook、Messenger、Twitter、Instagram、SMS/MMS、VOIP 和即時聊天通訊連接到一個共享信箱，讓您提供令人印象深刻的客戶服務。
詳細功能
將多個 WooCommerce 商店連接到單個 Re:amaze 幫助台，並在客服期間獲得即時的客戶訂單資料。
查看訂單詳細資料、歷史紀錄和生命週期價值。
查看最近活動和顧客屏幕。
查看送貨和履行。
設定訂單狀態。
處理退款和取消訂單。
編輯顧客和訂單備註。
提升參與度、轉換率和銷售額
在您的商店中添加即時聊天客戶服務體驗，以吸引顧客。
完全可定制的即時聊天支援，與您的品牌相搭配。
無需多少編碼。
支援 SEO 友好的腳本載入，實現快速頁面載入。
透過強大的規則和條件觸發自動客戶訊息。
透過即時聊天發送號召行動、折扣和促銷活動。
在購買後自動詢問評論。
推銷相關產品。
防止購物車遺棄。
降低客戶服務量 40％
透過聊天機器人和工作流程快速回覆有關信息和 FAQ 文章。
Hello Bot 可自動向客戶問好。
FAQ Bot 可回覆帶有 FAQ 文章的客服。
Order Bot 可回答訂單問題。
聊天機器人建立器（即將推出）。
創建高級聊天支援情景的工作流程。
適合自助服務
FAQ 和知識庫管理。
強大的文章編輯器。
為 SEO 鄭重標明。
在即時聊天中顯示您的常見問題。
可嵌入的。
為代理人提供全面的客戶服務視角
強大的即時儀表板，用於客戶支援、銷售和行銷。
查看客戶活動和位置。
發送一對一聊天訊息，優化銷售業績。
查看客戶屏幕並使用 Peek 進行共同瀏覽！
創建滿意的客戶體驗
安排
外掛標籤
開發者團隊
② 後台搜尋「Re:amaze Helpdesk & Live Chat」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.
Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
Send automated Customer Satisfaction Surveys and keep track of your service quality.
View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.
Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.
The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses
Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.
Detailed Features
Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.
Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.
See order details, histories, and lifetime value
See recent activity, and customers’ screens
See shipping and fulfillment
Set order status
Process refunds and cancellations
Edit customer and order notes
Boost Engagement, Conversions, and Sales
Add a live chat customer service experience to your storefront to engage customers.
Fully customizable livechat support to match your brand
Minimal coding required
SEO-friendly script loading for fast page loads
Apply powerful rules and condition triggers for automatic customer messaging.
Send call-to-actions, discounts, and promotions via live chat
Ask for reviews automatically after a purchase
Up-sell relevant products at checkout
Prevent shopping cart abandonment
Reduce Customer Service Volume By 40%
Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
Hello Bot can automatically greet customers
FAQ Bot can reply with FAQ articles for faster customer support
Order Bot can answer order questions
Chatbot builder (coming soon)
Create workflows for advanced chat support scenarios
Perfect For Self Service
FAQ and knowledge base management
Powerful article editor
Optimized for SEO
Show your FAQ in live chat
Embeddable
Give Agents Full Customer Service Clarity
Powerful Live Dashboard for customer support, sales, and marketing
See customer activity and location
Send 1-on-1 chat messages and optimize sales
See customer screens and co-browse using Peek!
Create Happy Customers
Schedule satisfaction surveys after customer service emails or chats have been addressed.
Available for email and live chat tickets
Customers can rate your customer support quality
Get additional feedback for you to review
Detailed reporting for support tickets
Better Teamwork
Customer support teams are more efficient when using Re:amaze.
CRM and segmentation
Internal notes
Team activity sharing
Response templates
Office hours
Autoresponders
Email templates
iOS and Android mobile apps
Mobile Apps Available
Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
iOS – Get iOS App
Android – Get Android App
