內容簡介
Kommunicate 是一款結合 AI 聊天機器人與真人客服的 WordPress 外掛，能全天候自動回覆顧客問題、支援超過 100 種語言，並整合多種通訊平台，協助企業提升客服效率與營收。
【主要功能】
• 24/7 全天候 AI 自動回覆顧客查詢
• 支援超過 100 種語言的多語系客服
• 自動處理訂單狀態、退款、付款等常見問題
• 真人客服 AI 輔助（摘要、翻譯、建議回覆）
• 整合 WhatsApp Business、Instagram、Telegram 等平台
• 免寫程式碼，可自訂品牌色彩與標誌
外掛標籤
開發者團隊
② 後台搜尋「Kommunicate – AI Agents and Live Chat for Customer Support」→ 直接安裝（推薦）
原文外掛簡介
Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution
Kommunicate is an AI-first customer service automation platform for small and medium-sized businesses. Kommunicate AI agents help businesses automate up to 80% of repetitive queries while providing the option to escalate complex queries to support agents via live chat, based on query type and team.
Businesses can automate lead capture, refunds, delivery status checks, and FAQs, boosting customer satisfaction without losing the human touch. The platform also enables tracking of AI agent and support agent performance, offering key insights such as average resolution time, first response time, CSAT, and more.
Why You Should Use Kommunicate AI Agent
Instantly answer repetitive queries with accuracy 24/7.
Train Kommunicate AI agent on your WordPress website content with just one click.
Provide assistance in more than 100 languages for your global visitors.
Kommunicate is secured with certifications like SOC 2 Type 2, GDPR, ISO 27001, and HIPAA.
AI Assist for live agents supporting chat with features like AI Summary, dynamic translations, AI Insights, fetching answers from company knowledge base, answer suggestions, and more.
Customize the chat widget according to your brand colors with your brand logo, so it looks like part of your website.
Make Kommunicate AI agent for customer service live on your website in less than a minute.
Maintain your brand tone by training the AI agent to respond the way you want.
View all your queries from the AI agent in a common dashboard for review.
Route every conversation to the right agent with the department feature.
Integrate Kommunicate AI agent with your WhatsApp Business, Instagram, Telegram, Viber, and email support, and bring all conversations to one place for better collaboration.
Language Version
Kommunicate AI Agent for WordPress supports more than 100 languages so that you can support your global customers.
Languages supported:
English
French / Français
Spanish / Español
Italian / Italiano
German / Deutsch
Swedish / Svenska
Portuguese / Português
Hindi / हिन्दी
Arabic / العربية
Polish / Polski
Chinese / 中文 (Zhōngwén), 汉语, 漢語
Danish / Dansk
Dutch / Nederlands
Hebrew / עברית
Japanese / 日本語
Korean / 한국어
Persian / فارسی (also listed as Farsi)
Romanian / Română
Russian / Русский
Turkish / Türkçe
Armenian / Հայերեն
Bengali / বাংলা
Basque / Euskara
Catalan / Català
Czech / Čeština
Finnish / Suomi
Galician / Galego
Greek / Ελληνικά
Hungarian / Magyar
Indonesian / Bahasa Indonesia
Irish / Gaeilge
Lithuanian / Lietuvių
Malay / Bahasa Melayu
Nepali / नेपाली
Norwegian (Bokmål) / Norsk (Bokmål)
Norwegian / Norsk
Serbian / Српски
Slovene / Slovenščina
Tagalog / Tagalog
Tamil / தமிழ்
Thai / ไทย
Ukrainian / Українська
Afrikaans / Afrikaans
Albanian / Shqip
Aragonese / Aragonés
Asturian / Asturianu
Azerbaijani / Azərbaycan dili
Bashkir / Башҡорт
Bavarian / Boarisch
Belarusian / Беларуская
Bishnupriya Manipuri / विष्णुप्रिया मणिपुरी
Bosnian / Bosanski
Breton / Brezhoneg
Bulgarian / Български
Burmese / မြန်မာဘာသာ
Cebuano / Cebuano
Chechen / Нохчийн мотт
Chuvash / Чӑваш чӗлхи
Croatian / Hrvatski
Estonian / Eesti
Georgian / ქართული
Gujarati / ગુજરાતી
Haitian / Kreyòl Ayisyen
Icelandic / Íslenska
Ido / Ido
Javanese / Basa Jawa
Kannada / ಕನ್ನಡ
Kazakh / Қазақша
Kirghiz / Кыргызча
Latin / Latina
Latvian / Latviešu
Lombard / Lumbard
Low Saxon / Nedersaksisch
Luxembourgish / Lëtzebuergesch
Macedonian / Македонски
Malagasy / Malagasy
Malayalam / മലയാളം
Marathi / मराठी
Minangkabau / Baso Minangkabau
Mongolian / Монгол
Newar / नेपाल भाषा
Norwegian (Nynorsk) / Norsk (Nynorsk)
Occitan / Occitan
Piedmontese / Piemontèis
Punjabi / ਪੰਜਾਬੀ
Scots / Scots
Serbo-Croatian / Srpskohrvatski
Sicilian / Sicilianu
Slovak / Slovenčina
South Azerbaijani / گونئی آذربایجان دیلی
Sundanese / Basa Sunda
Swahili / Kiswahili
Tajik / Тоҷикӣ
Tatar / Татарча
Telugu / తెలుగు
Urdu / اردو
Uzbek / Oʻzbekcha
Vietnamese / Tiếng Việt
Volapük / Volapük
Waray-Waray / Waray
Welsh / Cymraeg
West Frisian / Frysk
Western Punjabi / مغربی پنجابی
Yoruba / Yorùbá
Support
For support, please contact by initiating chat on our website or reach out to [email protected].
