內容簡介
NativeDesk 是一款輕量級的幫助台與支援票務系統，專為 WordPress 設計，能在不影響網站速度的情況下提供快速的客戶支援。它整合於 WordPress 控制台，讓用戶能輕鬆管理客戶查詢與票務。
【主要功能】
• 原生管理控制台：從乾淨的後台管理所有支援票務
• 前端客戶入口：讓用戶查看開放票務與狀態
• 公開票務表單：接受註冊用戶與訪客的票務提交
• 票務分類與指派：組織票務並指派給支援人員
• 短碼支援：使用短碼在任何頁面顯示表單與入口
• 電子郵件通知：票務創建或更新時自動通知管理員與客戶
外掛標籤
開發者團隊
② 後台搜尋「NativeDesk – Lightweight Help Desk & Support Ticket System」→ 直接安裝（推薦）
原文外掛簡介
NativeDesk: The Zero-Bloat Help Desk & Support Ticket System for WordPress
Are you looking for a fast, native help desk and support ticket plugin that won’t slow down your WordPress site?
NativeDesk is a lightweight customer support and ticketing system built entirely native to WordPress. Unlike heavy third-party SaaS tools or bloated legacy plugins, NativeDesk cuts out external API calls, unnecessary libraries, and heavy background scripts. It runs seamlessly inside your existing WordPress admin dashboard and database for maximum speed, security, and performance.
Whether you run a small business, an e-commerce store, or an IT support center, NativeDesk provides an intuitive helpdesk interface to manage customer queries, track tickets, and deliver fast customer service.
Why Choose NativeDesk?
⚡ Native & Ultra-Fast: Built specifically for WordPress using core standards. Zero impact on front-end page load speeds.
🔒 Total Data Ownership: Keep all customer tickets and private data hosted safely on your own server.
🎨 Seamless Integration: Fits naturally into your active theme and utilizes standard WordPress user roles.
🚀 Quick Setup: Automatic setup wizard gets your support portal running in under two minutes.
Core Free Features
Native Admin Dashboard: View, filter, assign, and manage all support tickets from a clean WordPress backend.
Frontend Customer Portal: Provide logged-in users with an intuitive area to view their open tickets, check statuses, and reply.
Public Ticket Form: Accept ticket submissions from both registered users and guest visitors.
Ticket Categories & Assignment: Organize tickets and assign them to support agents.
Shortcode Support: Display forms and portal views anywhere using standard shortcodes.
Email Notifications: Automatic alerts for admins and customers whenever a ticket is created or updated.
Shortcodes
[nativedesk_ticket_form] — Standalone ticket submission form. Place this on any public or private support page.
[nativedesk_portal] — Logged-in customer ticket list, conversation thread, and reply interface.
(Note: On activation, a “Support Tickets” page is created automatically with the [nativedesk_portal] shortcode.)
🔥 Take Your Help Desk Further with NativeDesk Pro
NativeDesk Pro is a separately distributed add-on plugin with advanced workflow and branding features. No Pro code or disabled premium controls are included in this WordPress.org plugin.
👉 Compare Plans & Upgrade to NativeDesk Pro
🟢 Personal Plan (1 Site)
Custom Ticket Fields: Collect order IDs, URLs, or custom dropdown selections on the submission form.
Branded Email Templates: Customize customer-facing ticket emails.
🔵 Pro Plan (5 Sites) — Most Popular
Includes all Personal features, plus:
Priority & Advanced Filtering: Prioritize queues and filter tickets by agent or status.
Admin Ticket Creation: Log phone and walk-in requests as tickets directly from the dashboard.
Private Agent Notes: Chat internally on ticket threads without the customer seeing your comments.
Performance Analytics: Review response, resolution, and agent metrics.
Integrated Mail Delivery: Configure supported transactional email or SMTP providers.
🟣 Agency Plan (25+ / Unlimited Sites)
Includes all Pro features, plus:
White-Labeling: Remove all NativeDesk branding from the backend dashboard and customer portal.
