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② 後台搜尋「MooChatAI – AI Shopping Assistant」→ 直接安裝（推薦）
原文外掛簡介
MooChatAI is an AI chatbot for WooCommerce that turns store visitors into customers. The chat widget answers product questions instantly 24/7, recommends products from your catalog, recovers abandoned carts, captures email leads, and hands off complex chats to your human agents — all in 90+ languages.
Unlike a generic live chat plugin, MooChatAI understands your products. It reads your WooCommerce catalog, learns from your own pages and FAQs, and gives shoppers exact answers with product cards and one-click “Add to Cart” buttons right inside the chat. Use your own OpenAI API key (BYOK) for full cost control, or let MooChatAI host the AI for you.
Key Features
Smart Product Recommendations – AI understands natural language and recommends products based on customer queries
24/7 Availability – Your AI assistant never sleeps, helping customers around the clock
Easy Integration – Works seamlessly with WooCommerce
Product Cards – Beautiful product cards displayed directly in the chat
Add to Cart – Customers can add products to cart without leaving the conversation
Cart Management – Update quantities, remove items, and view cart directly from chat
Checkout Guidance – AI guides customers through the checkout process
Lead Capture – Optional pre-chat form to collect visitor emails
CSAT Ratings – Collect customer satisfaction ratings after conversations
Multi-Language Support – AI chats in 90+ languages, 26 fully translated UI with auto browser detection and RTL support
Customizable – Match your brand colors and customize the greeting message
Built-in Features
All of these are included and fully functional in this free plugin:
Human Agent Handoff – Transfer complex queries to human agents with real-time chat
Order Tracking – Customers can check order status via chat
Abandoned Cart Recovery – AI proactively helps recover abandoned carts
Coupons in Chat – AI can offer and apply discount codes
Proactive Chat – Automatically engage visitors after a delay
Custom Training – Add Q&A pairs to customize AI responses
Content Training – Train the AI on your WordPress pages, posts, and PDF documents
Analytics Dashboard – Conversation, lead, and conversion stats
Perfect For
WooCommerce AI Sales Chatbot – Help shoppers find products, then add to cart and check out within the same conversation
24/7 Customer Support Automation – Answer shipping, returns, and product questions without staffing nights and weekends
Abandoned Cart Recovery Bot – Proactively re-engage visitors who left items behind
WordPress Lead Generation Chatbot – Capture visitor emails through the pre-chat form
Multilingual Store Chat – Serve customers in 90+ languages without hiring translators
Order Tracking Bot – Customers check order status by chat instead of opening a ticket
Live Chat with AI Fallback – Real human agents step in when needed; AI handles everything else
Optional MooChatAI SaaS Service
The plugin is fully usable on its own. Optional paid SaaS plans on moochatai.com provide higher conversation/product quotas on the hosted AI infrastructure, additional agent seats, and longer chat history retention. The plugin functionality itself is identical regardless of plan.
BYOK (Bring Your Own Key) Plans
Use your own OpenAI API key for maximum control:
Free: $0/year – 10 products, 500 conversations/month
Basic: $36/year – 100 products, 25,000 conversations/month, remove branding, 1 agent
Pro: $79/year – Unlimited products, unlimited conversations, all features, 3 agents
Standard Plans (We Provide AI)
Let us handle the AI for you:
Standard: $19/month ($190/year) – 100 products, 10,000 conversations/month
Plus: $49/month ($490/year) – 500 products, 20,000 conversations/month, all features
External Services
This plugin connects to the MooChatAI external API service for core functionality. By using this plugin, you agree to our Terms of Service and Privacy Policy.
Service Provider:
MooChatAI
Website: https://moochatai.com
Terms of Service: https://moochatai.com/terms
Privacy Policy: https://moochatai.com/privacy
Data Sent to MooChatAI API:
Site domain and name (during registration)
Product catalog data (names, descriptions, prices, images, stock status)
Chat conversations between visitors and the AI
Visitor information (email if provided via pre-chat form, browser language, page URLs)
Cart contents and conversion events (add-to-cart, purchases)
Store settings (currency, shipping zones, payment methods, return policy)
When Data is Transmitted:
On plugin activation and site registration
When syncing products (manually or via daily scheduled sync)
During chat conversations (real-time via WebSocket or REST API fallback)
When tracking cart abandonment and conversions
When customers rate their chat experience
Third-Party AI Services (BYOK mode only):
When using BYOK (Bring Your Own Key) mode, chat messages are sent to OpenAI’s API using your provided API key. Please review OpenAI’s terms and privacy policy:
* OpenAI Terms of Service: https://openai.com/terms
* OpenAI Privacy Policy: https://openai.com/privacy
Privacy Policy
MooChatAI collects and processes data to provide AI-powered chat functionality:
Data Collected:
Visitor chat messages and AI responses
Visitor email addresses (only if voluntarily provided via pre-chat form)
Page URLs where chat conversations occur
Cart contents during chat sessions
Browser language preferences
Conversion events (add to cart, purchases with order totals)
Customer satisfaction ratings and feedback
Data Storage:
Chat data is stored on MooChatAI’s secure servers
Data retention varies by plan (7 days free, 30 days standard, unlimited premium)
You can request data deletion by contacting [email protected]
GDPR Compliance:
Visitors can request their data be exported or deleted
No data is sold to third parties
Data is used solely for providing chat functionality and improving the service
For EU stores, ensure you have appropriate privacy policy disclosures for your customers
For Store Owners:
We recommend updating your store’s privacy policy to inform customers that chat conversations may be processed by MooChatAI. A sample disclosure:
“We use MooChatAI to provide customer support chat. When you use the chat feature, your messages and any information you provide may be processed by MooChatAI’s AI systems. Please see MooChatAI’s Privacy Policy at https://moochatai.com/privacy for details.”
