內容簡介
LiveAgent 是一款多通道客服軟體，提供超過 179 個客服和即時通訊功能。探索萬用信箱的強大功能、混合式工單、強大的自動化和報告功能以及市場上最快速的即時聊天元件。有了如此優秀的軟體，提供卓越的客戶服務輕而易舉。
1 分鐘解說 LiveAgent
LiveAgent 核心特點
LiveAgent 的核心特點包括：
萬用信箱
LiveAgent 的萬用信箱是您的電子郵件信箱的智慧版。電子郵件、聊天、電話、社交媒體信息、論壇帖子和建議 - 這些都會自動推入您的 LiveAgent 帳戶，形成工單。
混合式工單系統
混合式工單流程是關於同一事件或客戶報告的聊天信息、電子郵件、電話或其他通訊渠道的完整流程。每個工單都有一個唯一的參考編號，可以幫助您快速定位、新增或通知用戶的問題或請求的狀態。
即時聊天：
目前，LiveAgent 在市場上擁有最快速的聊天元件，只需 2.5 秒即可顯示。它使您能夠實時與客戶聊天，並允許您使用預聊天表單和離線表單。
呼叫中心：
將虛擬的呼叫中心建立為多通道客服解決方案的一部分。LiveAgent 將從您的網站或固定電話中心集中處理電話。
客戶門戶
客戶門戶保存您的知識庫文章、論壇帖子和客戶反饋。LiveAgent 的客戶門戶是全自訂的，因此您可以讓其與您的業務風格匹配。
報告：
獲得客戶支持的概觀。查看與您的公司互動的人，監視他們接收到的服務。查看使用情況、統計數據、評估績效報告，以及從客戶滿意度評分中學習。
移動應用程式：
LiveAgent 提供 iOS 和 Android 應用程式，讓您能夠在外出時提供卓越的客戶服務。
客戶服務：
24 小時客戶服務和白手套安裝。
高級功能（在付費方案中提供）
與 Facebook、Facebook Messenger、Twitter、Instagram 和 Viber 的社交媒體整合
知識庫
客戶論壇
規則和時間規則
部門
高級報告
帶報告的 SLA
多品牌支持
聯繫人和組別
從 CRM 中加載數據
API 和整合
實時訪客監控
聊天邀請
聊天滿意度調查
視訊呼叫
IVR
呼叫路由和轉移
硬件 IP 電話
無限呼叫存儲
競賽化管理
聲音配置
審計記錄
搜索和替換
時間跟踪
額外的知識庫
無品牌廣告
可用語言
英語
阿拉伯語
波斯尼亞語
外掛標籤
開發者團隊
② 後台搜尋「LiveAgent – Omnichannel Help Desk & Live Chat Software」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent AI Chatbot
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
LiveAgent Explained in 1 Minute
LiveAgent Core Features
LiveAgent’s core features include:
Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.
Call center
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.
Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.
Reporting
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Mobile Apps
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.
Customer service
24-hour customer service and white-glove setup.
Premium Features (on paid plans)
Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber
Knowledge Base
Customer forum
Rules & time rules
Departments
Advanced reporting
SLAs with reports
Multibrand support
Contacts & groups
Load data from your CRM
API & Integrations
Real-time visitor’s monitor
Chat invitations
Chat satisfaction surveys
Video call
IVR
Call routing & transfers
Hardware IP Phone
Unlimited call storage
Gamification
Sound configuration
Audit log
Search and replace
Time tracking
Additional Knowledgebase
Branding free
Languages available
English
Arabic
Bosnian
Catalan
Croatian
Czech
Danish
Dutch
Estonian
Filipino
Finnish
French
German
Greek
Hebrew
Hungarian
Chinese simplified
Chinese Traditional
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Macedonian
Malay
Montenegrin (Latin)
Norwegian
Persian
Polish
Portuguese, Brazilian
Romanian
Russian
Serbian (Latin)
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Plugin features
Integrates WordPress with live chat software
Instantly adds a chat button to your WordPress pages, no HTML or coding required
Comparisons
LiveAgent alternatives
Arbitrary section
Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.
If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].
Localizations
This plugin is currently localized in the following languages:
English (en_EN)
Slovak (sk_SK)
Hungarian (hu_HU)
