內容簡介
LiveAgent 是一款多通道的客服系統，提供超過 180 種客服和即時聊天功能。透過其通用收件箱、混合票務系統及強大的自動化報告功能，讓提供卓越的客戶服務變得輕鬆。
【主要功能】
• 通用收件箱：整合所有通訊渠道的訊息
• 混合票務系統：集中管理客戶問題的所有訊息
• 即時聊天：市場上最快的聊天小工具
• 虛擬呼叫中心：集中管理來自網站的電話
• 客戶入口網站：自訂知識庫和客戶反饋
外掛標籤
開發者團隊
② 後台搜尋「LiveAgent – Omnichannel Help Desk & Live Chat Software」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent AI Chatbot
Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.
LiveAgent Explained in 1 Minute
LiveAgent Core Features
LiveAgent’s core features include:
Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.
Call center
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.
Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.
Reporting
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Mobile Apps
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.
Customer service
24-hour customer service and white-glove setup.
Premium Features (on paid plans)
Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber
Knowledge Base
Customer forum
Rules & time rules
Departments
Advanced reporting
SLAs with reports
Multibrand support
Contacts & groups
Load data from your CRM
API & Integrations
Real-time visitor’s monitor
Chat invitations
Chat satisfaction surveys
Video call
IVR
Call routing & transfers
Hardware IP Phone
Unlimited call storage
Gamification
Sound configuration
Audit log
Search and replace
Time tracking
Additional Knowledgebase
Branding free
Languages available
English
Arabic
Bosnian
Catalan
Croatian
Czech
Danish
Dutch
Estonian
Filipino
Finnish
French
German
Greek
Hebrew
Hungarian
Chinese simplified
Chinese Traditional
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Macedonian
Malay
Montenegrin (Latin)
Norwegian
Persian
Polish
Portuguese, Brazilian
Romanian
Russian
Serbian (Latin)
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Plugin features
Integrates WordPress with live chat software
Instantly adds a chat button to your WordPress pages, no HTML or coding required
Comparisons
LiveAgent alternatives
Arbitrary section
Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.
If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].
Localizations
This plugin is currently localized in the following languages:
English (en_EN)
Slovak (sk_SK)
Hungarian (hu_HU)
