內容簡介
KnowYa 是一款為 WordPress 網站添加 AI 聊天機器人的外掛，能夠從您的內容中學習，提供準確且符合品牌的回答。它使用檢索增強生成 (RAG) 技術，確保訪客獲得精確的資訊。
【主要功能】
• AI 聊天小工具 — 在網站每個頁面顯示乾淨的聊天泡泡
• 5 種 AI 提供者 — 支援多種 API 金鑰
• 自動學習網站內容 — 自動索引所有發佈的頁面和文章
• 自訂語氣與個性 — 設定機器人名稱、語氣預設及幽默程度
• 聊天歷史 — 讀取訪客的每次對話及其來源
• 潛在客戶捕捉 — 無法回答時收集訪客電子郵件
外掛標籤
開發者團隊
原文外掛簡介
KnowYa adds an AI chatbot to your WordPress site that actually knows your business — because it learns directly from your content.
Unlike generic chatbots that guess, KnowYa uses Retrieval-Augmented Generation (RAG) to answer questions from your own published content. Visitors get accurate, on-brand answers — and when the bot doesn’t know, it says so and offers to put them in touch with you.
Free Features
AI Chat Widget — A clean chat bubble on every page of your site
5 AI Providers — Use your own API key for Groq (free tier), Google Gemini (free tier), OpenAI, Anthropic, or DeepSeek
Learns Your Whole Site — Automatically indexes all of your published pages, posts and custom post types, re-learns a page as soon as you update it, and forgets it when you unpublish or trash it
Tone & Personality — Bot name, tone presets, a custom persona, humour level, example replies and English spelling variant
Widget Appearance — Brand colours, a custom chat icon, position, size, welcome message and up to three suggested questions
Chat History — Read every conversation your visitors have had, with the sources behind each answer, filter by status, and delete the ones you don’t need
Streaming Responses — Replies appear word by word in real time
Lead Capture — When the bot can’t answer, it offers to take the visitor’s email and sends you the full conversation. Every lead is kept and listed.
Talk to a Human — Visitors can ask for a real person at any time
Honest Answers — When confidence is low the bot says so instead of guessing
Cost Dashboard — See what your chatbot costs in API usage each month
Spend Protection — A daily message cap stops anything running away with your API credits
Setup Wizard — Up and running in a few minutes
KnowYa Pro
KnowYa Pro is a separate plugin, sold at getknowya.com, that adds:
WooCommerce — The bot learns your products’ prices, stock and variations, shows product cards in replies, and looks up order status for customers
Document Training — Upload PDFs, Word documents, text and CSV files to teach the bot about manuals, FAQs, price lists and more
Lead CSV Export and Webhooks — Export your leads, or push each new one straight into any CRM via Zapier, Make, or your own endpoint
Answer Gap Reports — See the questions your content doesn’t answer, then draft an FAQ page from them in one click
Tone Generator — Write a tone profile from your existing content in one click
Analytics — Track conversations, popular questions and engagement
Why KnowYa?
It captures leads — unanswered questions become contacts in your inbox, not lost visitors
No vendor lock-in — switch AI providers any time without losing your knowledge base
Your own API key — you control the cost, with no per-message markup, and the dashboard shows exactly what you’re spending
Grounded in your content — answers stay tied to what you’ve published, and the bot admits when it doesn’t know
Works with any theme — including Elementor, Divi, Beaver Builder, Bricks and Kadence
Supported AI Providers
Groq — Recommended. A generous free tier with no credit card, and very fast responses.
Google Gemini — Free tier available through Google AI Studio.
OpenAI — Requires a paid API key.
Anthropic (Claude) — Requires a paid API key.
DeepSeek — Low cost; new accounts usually receive free credits.
External Services
This plugin relies on third-party services. Nothing is sent to any of them until you choose an AI provider and enter your own API key.
AI providers (you choose which, and supply your own key)
When a visitor sends a chat message, the plugin sends that message, the recent conversation, and relevant excerpts of your indexed site content to the AI provider you configured, so it can write a reply. When your content is indexed, excerpts of it are sent to Google Gemini or OpenAI (whichever you configure for embeddings) to build the search index. No data is sent to a provider you have not configured.
Groq — Terms of Use | Privacy Policy
Google Gemini — Terms of Service | Privacy Policy
OpenAI — Terms of Use | Privacy Policy
Anthropic — Terms | Privacy Policy
DeepSeek — Terms of Use | Privacy Policy
Freemius (licensing and updates)
Licence activation, updates and billing are handled by Freemius. If you opt in when activating the plugin, basic information about your site and WordPress environment is shared with Freemius. Opting in is optional, and the plugin works fully without it. Terms | Privacy Policy
Privacy
Conversations, leads and your knowledge base are stored in your own WordPress database, and visitor IP addresses are hashed before they are stored.
Chat conversations are deleted automatically after 90 days. You can change the period, or keep conversations forever, under KnowYa → Leads. Leads are kept until you delete them.
WordPress’s Export Personal Data and Erase Personal Data tools find a person’s KnowYa data by email address: the leads they left, the conversations those leads came from, and every conversation they had while logged in to your site. Anonymous conversations where no email was given cannot be linked to a person, so these tools cannot find them.
Because chat messages are sent to the AI provider you choose, please mention that provider in your site’s privacy policy.
