內容簡介
Hive Support 是一款簡單易用的 WordPress 外掛，旨在提升客戶支援效率，提供即時聊天和 AI 聊天機器人功能，幫助團隊更有效地管理支援任務，增強客戶互動。
【主要功能】
• 票務管理系統：管理無限票務、代理和客戶
• 智能 AI 聊天機器人：提供 24/7 支援
• 商業收件箱：創建和自訂多個支援郵箱
• 即時聊天功能：在任何頁面啟用或禁用即時聊天
• 代理活動追蹤：監控代理活動和績效報告
外掛標籤
開發者團隊
② 後台搜尋「Hive Support | AI-Powered Help Desk, Live Chat and Chatbot」→ 直接安裝（推薦）
原文外掛簡介
Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.
✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.
🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.
With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.
Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.
🚀 Get Pro | Docs
✴️ Hive Supports Key Features
✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses.
✅ Smart AI-Based Chatbot (Pro) – Offer 24/7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.
✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based)
✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget’s text and appearance
✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.
More Features of Hive Support
Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.
Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.
Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text.
Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.
Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.
Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.
Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.
Integration Capabilities (Pro) – Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.
🛡️ GDPR Compliant Helpdesk
Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.
📌 Why Choose the Hive Support Plugin for your WordPress Website?
⏳ Improved Response Time
Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.
📑 All-inclusive Analytics and Reporting
Gain insights into common issues, response times, and customer satisfaction to improve your support services.
🛡️ Better User Experience
Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.
🔗 Integration with Other Tools
Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.
📍 Useful Guide for Integrations:
Telegram Integration
Slack Integration
Discord Integration
WhatsApp Integration
⚙️ How to Use Hive Support on your WordPress Site
We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support.
🎉 Other Plugins from WPCommerz
We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.
✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.
✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.
✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.
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Privacy Policy
Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.
Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.
Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case.
Learn more about how Appsero collects and uses this data.
