內容簡介
總結：
Guzli是一個能提供客戶支援和導入有效線索的人工智慧聊天機器人。在WordPress網站上安裝Guzli聊天小工具只需幾分鐘（無需編輯主題），讓訪客全天候立即獲得答案。
問題與答案：
1. 為什麼在WordPress上使用Guzli？
- 可以進行人工智慧客戶支援：立即回答常見問題並減少重複的票務。
- 進行線索捕獲：從高意圖的訪客中收集合格的線索。
- 安裝快速：安裝插件，粘貼您的金鑰，然後立即上線。
- 適用於任何主題：在全站范圍內加載小工具，並自動初始化。
2. Guzli的頂級功能有哪些？
- 根據您的內容培訓：添加網站、文件和文本片段，使您的聊天機器人使用真實的支援資料回答問題。
- 即時、準確的答案：使用您的知識庫在幾秒鐘內回覆，而不是使用通用回覆。
- 客戶支援自動化：通過自動處理常見問題來減少重複的票務。
- 線索捕獲：在聊天期間收集聯繫詳細信息並在儀表板中查看捕獲的線索。
- 需要時進行人工轉接：當需跟進時，將對話轉接至人工。
- 多通道支援：在您的網站上部署並從Guzli儀表板連接其他渠道像Slack。
- 幫助中心發布（可選）：設立一個公開的幫助中心，並保持文章同步以提供一致的答案。
- 分析和報告：檢閱對話、線索捕獲結果和覆蓋率，以便隨時間改進避開。
- 小工具自定：調整顏色、標誌、頭像、主題（明亮/暗/系統）、啟動器位置和內容。
- 問答開始+歡迎訊息：引導訪客使用建議的問題和品牌介紹。
- 人工智慧搜索框模式：將聊天氣泡轉換為停靠式人工智慧搜索框體驗。
- 提示泡泡：顯示旋轉提示，推動訪客提出問題。
- 營業時間控制：可選地在您的覆蓋範圍之外隱藏小工具。
- 身份驗證（高級）：使用來自您後端的已簽名令牌安全識別登錄用戶。
這些內容轉自：https://www.guzli.com/。
外掛標籤
開發者團隊
② 後台搜尋「Guzli – AI Chatbot for Customer Support & Lead Capture」→ 直接安裝（推薦）
原文外掛簡介
Guzli is an AI Chatbot for Customer Support & Lead Capture. Install the Guzli chat widget on your WordPress site in minutes (no theme edits) and give visitors instant answers around the clock.
Why use Guzli on WordPress?
AI customer support: answer FAQs instantly and reduce repetitive tickets.
Lead capture: collect qualified leads from high-intent visitors.
Fast setup: install the plugin, paste your keys, and go live.
Works with any theme: loads the widget sitewide and initializes automatically.
Top features
Train on your content: add websites, files, and text snippets so your chatbot answers using your real support material.
Instant, accurate answers: respond in seconds using your knowledge base instead of generic replies.
Customer support automation: reduce repetitive tickets by handling common questions automatically.
Lead capture: collect contact details during chat and review captured leads in your dashboard.
Human handoff when needed: route conversations to a human when a request needs follow-up.
Multi-channel support: deploy on your website and connect additional channels like Slack from the Guzli dashboard.
Help center publishing (optional): host a public help center and keep articles in sync for consistent answers.
Analytics and reporting: review conversations, lead capture outcomes, and coverage gaps so you can improve deflection over time.
Widget customization: adjust colors, logo, avatar, theme (light/dark/system), launcher position, and copy.
Conversation starters + welcome message: guide visitors with suggested questions and a branded introduction.
AI Search Bar mode: swap the chat bubble for a docked AI search bar experience.
Prompt bubbles: show rotating hints that nudge visitors to ask questions.
Business hours controls: optionally hide the widget outside of your coverage window.
Identity verification (advanced): securely identify logged-in users using a signed token from your backend.
Common use cases
Customer support automation (deflect repetitive questions)
Pre-sales Q&A and lead qualification
Product discovery and onboarding
Contact capture on high-intent pages (pricing, demo, checkout)
AI chatbot for WooCommerce stores and service businesses (works with any WordPress theme)
How it works
Create a Guzli account and an agent in the Guzli dashboard.
Create a client API key for the WordPress widget.
In WordPress, go to Settings > Guzli Options and paste:
API Key
Agent ID
The plugin loads the Guzli widget script sitewide and mounts it automatically.
External services
This plugin relies on external services to load the chatbot widget and deliver AI responses.
1) Guzli widget script CDN (https://cdn.guzli.com/widget/latest/guzli.iife.js)
– Used to load the chat widget on your site.
– Data sent: standard HTTP request data when the script is requested (e.g., IP address, user agent) so the file can be delivered.
– Terms of Service: https://www.guzli.com/terms/
– Privacy Policy: https://www.guzli.com/privacy/
2) Guzli API (https://gateway.guzli.com)
– Used to connect the widget to your Guzli account and deliver chat responses/lead capture.
– Data sent: API key and Agent ID when the widget initializes; chat messages and related metadata (such as page URL, page history, browser information, and IP address) when visitors interact. This context helps improve chatbot responses.
– Telemetry can be disabled in the WordPress settings (Disable telemetry) or by setting disableTelemetry: true in the widget initialization options when embedding the script.
– Terms of Service: https://www.guzli.com/terms/
– Privacy Policy: https://www.guzli.com/privacy/
Helpful links
Guzli Website: https://www.guzli.com/
Create an account: https://app.guzli.com/
Terms of Service: https://www.guzli.com/terms/
Privacy Policy: https://www.guzli.com/privacy/
Security and privacy
If you need to identify logged-in users, use Guzli identity verification (a signed token generated by your backend). Review the Privacy Policy and Terms of Service:
https://www.guzli.com/privacy/
https://www.guzli.com/terms/
