內容簡介
GrowthSupport 提供一個完整的支援票務系統，完全運行於 WordPress 內部，無需外部服務或額外費用。適合尋找自我託管解決方案的用戶，讓客戶和代理商能夠輕鬆管理支援請求。
【主要功能】
• 客戶可快速開啟新票務，使用短碼在任意頁面上操作
• 代理商可在專屬控制面板中查看所有票務狀態
• 支援票務狀態過濾與搜尋功能
• 內部備註僅對團隊可見，提升溝通效率
• 自訂電子郵件通知，隨時掌握票務動態
外掛標籤
開發者團隊
原文外掛簡介
GrowthSupport gives you a full support ticket system that lives entirely inside WordPress — no external services, no SaaS fees, no extra logins. If you’re looking for a self-hosted alternative to tools like Zendesk that runs entirely within your own WordPress site, this is it.
For clients:
Open a new ticket in under 30 seconds using the included shortcode on any page.
See only their own tickets — no data leakage from other users.
Follow the full conversation thread with clear CLIENT / TEAM message labels.
Filter and search their tickets by status (Open, In Progress, Awaiting your reply, Resolved, Closed).
Get an email when the team replies or resolves their ticket, with a direct link to the conversation.
Close their own ticket once their issue is resolved.
For agents:
A dedicated admin panel shows all tickets at a glance: status badge, priority level (Urgent / High / Normal / Low), reply count, client name, and relative timestamp.
Open any ticket to read the full conversation thread and reply instantly.
Assign tickets to any agent and filter by “My tickets”, “Unassigned” or a specific agent.
Add internal notes to a ticket — visible only to the team, never sent to the client.
Change ticket status (Open → In Progress → Waiting on customer → Resolved → Closed) from the ticket header.
“Reply & wait for customer” in one click; when the client answers, the ticket goes back to Open automatically.
Search tickets by ID, subject, content, client name or email.
Get an email on new tickets and client replies (sent to the assigned agent, or to your support address).
Under the hood:
Uses custom database tables — no bloat from WordPress post types.
Clean REST API (/wp-json/growthsupport/v1/tickets) for headless or custom integrations.
Extensible hooks (growthsup_ticket_created, growthsup_ticket_reply_posted, growthsup_ticket_status_changed, growthsup_ticket_assigned, growthsup_internal_note_added, growthsup_ticket_format) so add-ons can build on top.
Email filters (growthsup_email_enabled, growthsup_email_recipients, growthsup_email_subject, growthsup_email_body, growthsup_email_headers) and the growthsup_email_sent action to customise every notification.
Supports multiple support agents: any WordPress user with the growthsup_manage_tickets capability can handle tickets.
Fully translatable. Default language: English.
Shortcode
Place [growthsupport_tickets] on any page to show the client ticket portal. Only logged-in users with the growthsup_create_tickets capability can see it.
Pro version
GrowthSupport Pro is an optional add-on that extends the free plugin with:
MCP Abilities — exposes GrowthSupport to AI agents via the WordPress Abilities API (requires WordPress 6.9+).
Advanced email notifications — branded HTML emails with editable subjects and texts per event, extra recipients (CC), assignment notifications for agents and an email log.
