內容簡介
Ensoras 是一款全自動的 AI 客服外掛，能夠從開啟到關閉自動處理客戶支援請求。它不僅僅是基本的聊天機器人，而是能夠即時查詢訂單、檢查退款資格、分享追蹤連結等，提供即時且準確的支援。
【主要功能】
• 自動處理客戶請求，無需人力介入
• 24/7 即時回應，反應時間少於 2 分鐘
• 轉換瀏覽者為買家，快速回答預售問題
• 完全品牌化的小工具，無 AI 標示
• 自然語言工作流程，簡單易懂的規則設定
• 25+ 一鍵整合，支援多種平台
外掛標籤
開發者團隊
② 後台搜尋「Ensoras – AI Customer Support & Helpdesk」→ 直接安裝（推薦）
原文外掛簡介
Ensoras is a full AI-powered helpdesk that resolves customer support tickets from open to closed — automatically. Unlike basic chatbots that deflect with “I’ll pass this along,” Ensoras takes real action: looking up orders, checking refund eligibility, sharing tracking links, escalating to the right team, and closing the ticket — all in one conversation.
Set it up in under 10 minutes. No training. No coding. Start free with 30 tickets per month — no credit card required.
Why Store Owners Switch to Ensoras
Resolves, not just responds — The AI takes action mid-conversation: looks up live order data, checks return eligibility, shares tracking info, and closes tickets without human involvement
Under 2-minute response times, 24/7 — Nights, weekends, holidays, Black Friday — your customers always get instant, accurate help
Converts browsers into buyers — The widget handles pre-sale questions about sizing, shipping, returns, and product details in seconds. Customers get answers when they’re ready to buy, not hours later
Your customers think they’re talking to your team — Fully branded widget with your logo, colors, name, and personality. No “powered by AI” friction — just great support that happens to be instant
Natural language workflows — Write rules in plain English: “auto-resolve refund requests under $100, escalate everything else to the billing team.” No flowcharts, no drag-and-drop builders, just language
25+ one-click integrations — Shopify, WooCommerce, Stripe, Klaviyo, Zendesk, Salesforce, Slack, HubSpot, and many more
Chat + Email in one inbox — Both channels handled by the same AI, merged per customer, zero duplicates
Semantic knowledge base — Upload PDFs, articles, or paste URLs. The AI matches by meaning, not keywords, grounding every answer in your actual documentation
Free to start — 30 tickets/month with full AI capabilities and e-commerce integrations, no credit card
“1,100 tickets a month, resolved automatically. We don’t have support agents anymore.”
— Head of Operations, mid-size fashion e-commerce (EU)
Live Chat Widget
A fully branded, embeddable chat widget that installs in one click:
Dark or light theme — match your site’s look. Position left or right
Upload your logo for the widget header
Customize the greeting message, header subtitle, and quick-reply buttons
Mobile-responsive — works perfectly on every device and screen size
Email collection — optionally require an email before chat starts, enabling order lookup and email follow-up
Pre-fill logged-in customer emails automatically — no “what’s your email?” friction
Domain restrictions — whitelist specific domains (supports wildcards like *.yourdomain.com) to prevent unauthorized embedding
Privacy notice — add your own privacy text and link directly in the widget
Display controls — show on all pages, only on specific pages (e.g., product pages, checkout), or exclude pages you choose
Response timing — configurable delay for natural conversational pacing
“Powered by Ensoras” removable on paid plans
Custom agent name and title — the widget shows your brand name, not “Ensoras”
Email Support Channel
Ensoras isn’t just live chat — connect your support inbox and let AI handle email too:
Incoming emails automatically create tickets and AI drafts and sends responses
Smart thread tracking — replies match to existing tickets using subject lines, In-Reply-To/References headers, and customer email matching. No duplicates, ever
Thread parsing — automatically strips quoted replies, signatures, and forwarded headers. The AI processes only the actual customer message, not the noise
Inbox rules — execute before the AI even sees the email. Filter spam by domain, address, or subject keyword. Ignore, auto-close, or delete matching emails. Priority-ordered with first-match-wins logic — your most important rules always fire first
Macros — templated auto-responses triggered by subject or body keywords, with variables for customer name, email, subject, company name, and support email
Configurable response delays (0 to 48 hours) so emails feel natural, not robotic
Custom signatures — branded HTML signatures appended to every outgoing email
Channel-specific AI personality — set a different tone for email (professional, detailed) vs. chat (conversational, concise)
Same AI, same workflows, same intelligence — just a different channel
The Dashboard
Your support command center with live updates every 15–30 seconds:
Ticket statistics — Full queue at a glance: total tickets, needs response, awaiting customer, awaiting approval, closed count — all with trend sparklines and period comparisons that flag 20%+ volume spikes
Automation rate — What percentage the AI handles vs. what gets escalated. Color-coded: green (70%+), yellow (40–70%), red (below 40%)
Customer satisfaction — AI-scored CSAT (1–5), sentiment breakdown (positive/neutral/negative), satisfaction distribution chart, and the top 5 most common issues with ticket counts and percentages
Resolution metrics — Resolution rate, escalation rate, average response time, average resolution time — each color-coded for health
Activity trends — Line charts showing daily, weekly, or monthly ticket volume. Spot patterns before they become problems
Channel distribution — How tickets split between chat and email
Message distribution — AI-generated vs. agent-written response ratio
Workflow analytics — Per-workflow success rates, trigger counts, execution times, and the top 5 most-used tools with performance stats
Period comparison — Compare first vs. second half of any time range (7 days, 30 days, 90 days, year, or all time)
Unified Inbox
Everything in one place — no switching between tools:
Chat and email merged per customer — if the same person emails and chats, it’s one ticket with full history
Attention-based prioritization — Inbox surfaces what needs action: drafts awaiting approval, escalated tickets, and stale conversations
5-tier priority system — Low, Medium, High, Urgent, Critical — set manually or automatically via workflows
Bulk actions — Close or approve multiple tickets at once
Scheduled messages — Write a reply and schedule delivery up to 48 hours ahead
Draft review — See what the AI wrote before it sends. Ask it to regenerate if the tone isn’t right
Advanced filtering — Filter by channel, status, priority, team, agent, tags, or date
Tag badges — Color-coded labels on every ticket for instant visual categorization
Active Chats — Real-Time Monitoring
See who’s on your site right now and what they need:
Live presence indicators — Pulsing green dots show customers actively browsing
Auto-refreshing list — Updates every few seconds with the latest message preview
One-click jump-in — Click any active chat to see full history and respond instantly
“Live” badge — Shows when a customer is actively waiting for a response
60-second timeout — Chats disappear from the active list when customers leave, keeping the view clean
Workflows — The Intelligence Layer
This is what separates Ensoras from every chatbot on the market. Workflows aren’t simple “if keyword then template” rules — they’re intelligent reasoning:
Write instructions in plain English — “When a customer asks about a refund, look up their order in Shopify. If the order is under $100 and within 30 days, process the refund and confirm. Otherwise, escalate to the billing team with full context.”
Multiple workflows merge automatically — A frustrated customer asking about a refund triggers both your “Refund Requests” and “Frustrated Customers” workflows. Ensoras combines the tools, actions, and instructions from both and makes intelligent decisions about which to apply
Four trigger types — AI analysis (recommended — reads full context and intent), keyword matching, exact phrase, or regex patterns for structured data like order numbers
Adjustable sensitivity — Low, Medium, or High strictness for AI triggers. Use high sensitivity for critical workflows like escalation
Priority levels — Control which workflows take precedence when multiple match
Channel-specific — Different behavior for chat vs. email, or apply to both
Response personality overrides — Set a specific tone per workflow: empathetic for complaints, concise for order status, professional for billing
Full execution visibility — Every triggered workflow and executed action appears in the ticket sidebar
Actions — Automate Everything
Eight action types that execute when workflows trigger:
Send email — Notify customers or team members with templated messages using variables (customer name, email, order number, ticket subject, latest message, current date/time)
Send Slack notification — Alert your team channel instantly when specific issues arise
Send webhook — POST full ticket context as JSON to any external system (CRM, ERP, custom backend)
Change ticket status — Move tickets through your pipeline: awaiting agent, awaiting customer, resolved, closed
Add tags — Auto-categorize tickets with color-coded labels for reporting and filtering
Assign agent — Route to a specific team member based on expertise or availability
Assign team — Direct tickets to entire teams: billing questions to Billing, technical issues to Engineering
Update priority — Escalate to Low, Medium, High, Urgent, or Critical based on conversation context
Tools — Live Data at the AI’s Fingertips
Tools let the AI access real data mid-conversation instead of guessing:
Built-in tools (no setup required):
Knowledge base search — Semantic matching finds relevant answers from your uploaded docs, PDFs, and URLs based on meaning, not keywords
Ticket search — Look up a customer’s previous conversations for full context
Escalate to human — Hand off to an agent with the complete conversation history attached
Close conversation — Mark as resolved when the issue is handled
Integration tools (one-click connect):
25+ platform integrations across e-commerce, payments, subscriptions, marketing, reviews, fulfillment, support, and communication:
E-commerce: Shopify, WooCommerce, BigCommerce, Magento
Payments & Subscriptions: Stripe, Chargebee, ReCharge, Skio
Marketing: Klaviyo, Attentive, Nosto, Rebuy
Reviews: Yotpo, Okendo, Stamped
Loyalty: Smile.io
Fulfillment: ShipBob, Loop Returns
Support Platforms: Zendesk, Freshdesk, Intercom, Ada
CRM & Communication: Salesforce, HubSpot, Slack, Twilio, WhatsApp, Facebook, Instagram
Every tool call is logged with full request/response data — see exactly what was called, what was returned, and why. Set rate limits per tool to control API usage per hour, day, or week.
Custom API tools:
Register any HTTP endpoint as a tool — GET, POST, PUT, PATCH, DELETE
Pass dynamic context: ticket UUID, customer email, customer name, project slug
Define input variables the AI can pass dynamically (required or optional)
Ensoras calls your API mid-conversation, reads the response, and uses it to resolve the ticket
Connect internal inventory systems, CRM, order management, loyalty platforms, or anything with an HTTP endpoint
10-second timeout with full error handling and execution logging
Knowledge Base
Give the AI your documentation and it answers from it — accurately:
Three ways to add content: Write text directly, upload files (PDF, TXT, Markdown up to 10MB), or paste a URL and Ensoras scrapes it automatically
Semantic matching — The AI finds answers based on meaning, not keywords. Ask “how do I send something back?” and it finds your return policy
Auto-chunking — Content is automatically split into searchable chunks for fast, accurate retrieval
Toggle on/off — Deactivate items without deleting them. Useful for seasonal content or A/B testing responses
Re-scrape URLs — Content changed? One click refreshes it
Add your FAQs, return policies, shipping info, product specs, troubleshooting guides — anything your customers ask about
AI That Understands Context
Every message is analyzed in under 50ms — extracting sentiment, intent, urgency, customer history, and complexity scoring. The AI doesn’t just match keywords; it understands what the customer actually needs and decides the best path to resolution.
Two modes to match your comfort level:
Manual mode — AI drafts every reply for your approval before sending. You can edit, regenerate with different instructions, or send as-is. Perfect for getting started or sensitive topics
Auto mode — Fully autonomous with guardrails you define in plain English. The AI escalates when it’s not confident. Most customers run this 24/7 after the first week
Built-in Guardrails & Security
Security guidelines — Write rules in plain English that the AI cannot override: “Never share account details without identity verification” or “Never promise delivery dates”
Reply approval mode — Hold all AI responses as drafts for human review before sending. Start here, then switch to auto when you’re confident
Identity verification — Logged-in customers are cryptographically verified before accessing sensitive data. Verified users get full access to order tools; unverified visitors are limited to knowledge search. Automatic for WordPress/WooCommerce — no code needed
Escalation timeout — If a human doesn’t respond to an escalated ticket within your configured time (1–60 minutes), the AI can re-engage or notify the team
Auto-closure — Automatically close tickets after customer inactivity (5 minutes to 24 hours), with an optional notification message to the customer
Rate limiting — Control how often each tool is called per hour, day, or week
Full audit trail — Every tool call, action execution, and AI decision logged with complete request/response data
WooCommerce Integration
When WooCommerce is active, one click connects your store with read-only API credentials:
Look up customers by email or name
Retrieve order details, line items, and tracking information
List recent orders for a customer
Search and retrieve product information including stock status
Check refund status for orders
Pre-fill logged-in customer emails automatically — zero friction for returning customers
Automatic identity verification — the WordPress plugin verifies logged-in customers automatically with no additional setup. Verified customers get full order access; anonymous visitors get knowledge search only
Team Collaboration
Built for teams, not just solo founders:
Custom roles — Create unlimited roles with granular permissions across 15 permission groups (dashboard, inbox, tickets, workflows, tools, actions, knowledge base, tags, billing, and more)
Pre-built role templates — Support Agent, Team Lead, Admin, Viewer — or build your own from scratch
Team routing — Create teams (General Support, Billing, Technical, VIP) and route tickets automatically via workflow actions
Collision detection — Two agents can’t accidentally reply to the same ticket
Sidebar-aware permissions — Users only see menu items they have access to. No clutter, no confusion
Invite by email — Add team members in seconds. New accounts created automatically if needed
Tags & Organization
Color-coded tags — Visual labels on every ticket for instant categorization
Four tag categories — Topic (billing, shipping, returns), urgency (urgent, vip), workflow state (needs-review, escalated), and context (repeat-customer, first-contact)
Auto-tagging via workflows — Tags applied automatically based on conversation context. Additive — new tags never remove existing ones
Filtering — Combine tag filters with status, priority, channel, agent, and date for powerful ticket views
API Access
REST API with Bearer token authentication (project-scoped API keys)
Read access to ticket data for custom dashboards, reporting, and external integrations
Pagination support (up to 100 results per page)
60 requests …
