前言介紹
- 這款 WordPress 外掛「AI Chatbot for WordPress by Customerly」是 2017-10-15 上架。
- 目前有 600 個安裝啟用數。
- 上一次更新是 2024-03-01，距離現在已有 428 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 3.0 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 5.4 以上。
- 有 25 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
gpt | ChatGPT | live chat | AI Chatbot | ai assistant |
內容簡介
>Customerly是第一個擁有所有工具和整合功能，可用於支援客戶、自動化行銷溝通和獲取更多銷售的平台。
使用Customerly:
💬即時與您的網站訪客使用即時聊天與自動即時聊天觸發器。
✉️使用即時聊天觸發器和分類問題來自動吸引和捕捉更多潛在客戶。
📢透過強大的工作流程傳送自動化電子郵件行銷來培養潛在客戶。
👥根據您的規則創建列表並重複使用它們以發送定制消息。
📧使用美麗的電子郵件模板生成器向您的客戶發送時事通訊。
😀自動識別您的新用戶，並輕鬆個性化問候語。
💸通過採用一個單一解決方案進行所有聊天和電子郵件通訊，使您的成本得到控制並節省金錢。
💬 即時聊天
在您睡覺時收集潛在客戶並通過即時聊天或電子郵件回答他們的查詢。
使用美麗、超快和可自定義的即時聊天，即刻與您的客戶實時交談於您的WordPress網站上。
Customerly的免費即時聊天軟件可助您：
*🎨自訂即時聊天以符合您的品牌認知
*✅創建問候語以幫助您開始對話
*✅即將查詢您的網站訪客回收
*✅使用更多問題來剖析您的即時聊天信息
*✅透過會議預訂獲取更多演示文稿
*✅借助知識庫和自動回覆幫助您的客戶
*📱在Customerly移動應用程序上隨時隨地回覆
*📚知識庫生成器可派自動機器人以支援您的客戶24/7
*🎥視頻即時聊天和屏幕共享，而不必離開當前網頁
我們的即時聊天幫助全球28,000多家企業提供最有效的客戶服務和實時支援。
使用我們的AI整合的即時聊天向您的客戶指路。
即時聊天
使用預設回复節省時間
減輕您的團隊工作量，快速回應重複的請求。
預設回复
使用聊天預覽更快地回答
當您的客戶仍在輸入信息時就能預覽到他們的消息。您可以搜索完美答案以快速回應。
聊天預覽
豐富您的聊天消息
不僅僅是純文字，使用我們內置的編輯器創建具有字體樣式、內嵌圖片等內容的引人注目的消息。
豐富聊天消息
分享任何類型的媒體
拖放任何文件以將其發送到聊天中。您的客戶也可以輕鬆共享他們的文件，如屏幕截圖、PDF報價、ZIP、視頻等等…
聊天附件
尋找過去的聊天歷史來追溯
在聊天歷史存檔中，您可以輕鬆找到包含特定短語的任何過去對話。還可以為特定客戶檢查過去的對話。
聊天存檔
開啟通知以立即回答您的即時聊天
每當您收到新聊天時，開啟網頁、手機或電子郵件通知，以免錯過任何機會。
聊天通知
🎥 視頻即時聊天和屏幕共享
使用Customerly立即進行演示、輕鬆展示產品或解決客戶電腦問題
原文外掛簡介
Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language.
Use Customerly to:
💬 Live chat with AI to support visitors in real-time.
✉️ Engage and capture more leads automatically with live chat triggers and AI.
📢 Nurture leads by sending automated email marketing with powerful workflows.
👥 Create lists based on your rules and reuse them to send tailored messages.
📧 Send newsletters to your customers with a beautiful email template builder.
😀 Identify automatically your new users and personalize greetings with their name without effort.
💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email.
💬 AI Chatbot
Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot.
Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website.
The Customerly Live Chat Software for your WordPress website will help you with:
* 🎨 Customizing the live chat to match your brand identity
* ✅ Creating greeting messages to help you start a conversation
* ✅ Recover visitors about to abandon your website
* ✅ Profile your incoming chat messages with more questions
* ✅ Getting more demos with meeting booking
* ✅ Helping your customers with Knowledge base and AutoReply
* 📱Replying on mobile everywhere you go on the Customerly mobile app
* 📚Knowledge base builder to support on autopilot your customers 24/7
* 🎥 Video live chat and screen-sharing with your visitors without leaving the page
Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support.
Help your customers find their way with our AI-integrated live chat.
Live Chat
Save time with canned responses
Reduce workloads for your team and quickly reply to repeated requests
Canned Responses
Answer faster with chat previews
Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond
Chat Previews
Enrich your chat messages
Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more
Rich Chat Messages
Not just text, share any media
Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more…
Chat Attachments
Find any past chat with chat history
In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer
Chat Archives
Enable notifications to instantly reply to your live chats
Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat
Chat Notifications
🎥 Video live chat & screen share
Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly
⚡️ Live Chat Engagements
Engage with customers on your pages to get more leads and appointment
Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads.
Then use Smart Assignment Rules to always assign the message to the right person in the team.
Let your visitors book a Book a Meeting directly from the chat.
Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary.
⭐️ Live Chat Dashboard
The Conversations Inbox is where the magic happens between you and your customers
One single place to connect with your customers
🎨 Live Chat Customization
Make your live chat look like yours with wonderful customizations
Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles.
You can also present your company with a
Company mission statement
The live chat support several Languages that adapts automatically to the customer browser.
🎨 Help Center
Deploy a self-service help center with intelligent automation
When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center.
Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries.
Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback
🧐 Improve with Reports
Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports.
Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports
Newsletter & Marketing Automation
🤖 Automate emails with workflows
Create automation to communicate with your customers along their journey from awareness to advocacy.
The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers.
Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects.
Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit.
📧 Email Marketing
Craft, deliver and analyze beautiful email marketing campaigns.
With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send.
Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns.
Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts.
WP Live Chat Complete Features List
💬 Live Chat accessible from everywhere
🚀 Super fast live Chat
🎥 Video Live Chat your website visitors
📱 Live chat conversations accessible from your iPhone or Android mobile device
🌈 Change the color of the live chat window
✏️ Customize the icon of the live chat bubble
🤖 Create automated questions to ask in your live chat window
⌚️ Office Hours to show or hide your live chat window when out of office
🧑💻 Assign conversations with smart rules
🎇 Live Chat GIF Integration
💬 Allow live chat popup with welcome messages
🌅 3 Backgrounds for your live chat window
🔒 Limit the live chat window to show only to logged users
💬 Set the position of your live chat box
🌍 Ban visitors from chatting to you based on IPAddress
📊 Google Analytics integration to track conversion with the live chat
🔵 Facebook Pixel Event tracking for conversion with the live chat
🖥 Desktop notification when a live chat is received
👥 Add your friend or colleague to your live chat
🧑💼 Share notes with other agents on the live chat conversations
📈 Live chat statistics
🗃 Attach files to any live chat
📸 Screenshots creation from the live chat in one click
🔐 Secure Live Chat system
👥 Create different teams to assign your live chat
📸 Screenshots creation from the live chat in one click
🕰 Access historical live chat conversations
🔄 Keep the person logged within the live chat automatically
💾 Offline Live Chat messages stored
📧 Continue conversation even after the live chat with email seamlessly
🔃 Unlimited simultaneous live chat
💾 Unlimited live chat stored
How to install the AI Chatbot
Translations
English
Català (Catalan),
Dansk (Danish),
Nederlands (Dutch),
English (Australia) (English (Australia))
English (UK) (English (UK))
Français (French (France)),
Deutsch (German),
Italiano (Italian),
Português do Brasil (Portuguese (Brazil)),
Português (Portuguese (Portugal)),
Română (Romanian),
Español (Spanish (Spain)),
Svenska (Swedish),
Bahasa Indonesia (Indonesian),
Polski (Polish),
slovenščina (Slovenian),
Tiếng Việt (Vietnamese),
Ελληνικά (Greek),
Magyar (Hungarian),
Русский (Russian),
čeština (Czech),
Esperanto (Esperanto)
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「AI Chatbot for WordPress by Customerly」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
2.4 | 2.5 | 2.0.3 | 2.0.4 | 2.4.1 | 2.5.1 | 2.5.2 | 2.5.3 | 2.5.4 | trunk |
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