內容簡介
Chattrn 是一款 AI 驅動的客戶支援全通道平台，專為 WooCommerce 和 WordPress 網站設計，提供即時聊天、AI 聊天機器人及統一收件箱功能，讓商家能夠無縫處理客戶詢問，提升客戶體驗。
【主要功能】
• AI 聊天機器人：基於知識庫提供支援
• 即時聊天：與訪客進行實時對話
• 統一收件箱：整合多平台訊息管理
• 聊天路由：智能分配對話給可用代理
• 無需編碼：拖放式建立自訂對話流程
• 客戶資訊：查看訪客歷史對話與詳細資料
外掛標籤
開發者團隊
② 後台搜尋「Chattrn – Live Chat and AI Agent Plugin for WP Websites」→ 直接安裝（推薦）
原文外掛簡介
Chattrn is an AI-powered customer support omnichannel platform designed to deliver seamless customer support experience for WooCommerce and WordPress websites.
Whether you’re running a busy e-commerce store, SaaS company, healthcare provider, or agency with multiple customers, AI Chatbot, Live Chat, Omnichannel Inbox, and Customer Support Agent for WP environment.
Install the plugin in WordPress, log in to your account, and start handling customer inquiries with no coding required.
Why Live Chat?
Deliver exceptional support experience and build customer relationships with live support features:
Omnichannel support (Connect your knowledge base)
Live Chat with real-time visitor list & conversations
Real-time typing status of who’s typing
Unlimited messages & conversations
Smart contact messaging
Pre-made chat button
AI Agent
Smart Chat routing
AI Knowledge base
Customer Environment
Visitor Information with conversation history
Responded in minutes
Rich ecosystem chat widget
Serverless mobile cloud platform
Why Chattrn?
Deliver exceptional customer experiences with AI Agent. AI-powered live support platform:
AI Chatbot: powered by your knowledge base
Live Chat: real-time visitor conversations
Human agent & AI agent hybrid support
Unified inbox for all communications
Omnichannel messaging
No-code platform builder
AI Agent
Smart Chat routing
AI Knowledge base
Visitor Information with conversation history
Responsive chat widget
Rich ecosystem chat widget
Serverless mobile cloud platform
AI Knowledge Base
Educate AI chatbot with customer data:
Train AI on custom documentation:
Website content
Documents & files
Documentation
FAQs
Upload files & intelligence AI
Live Chat
Provide real-time support to customers across your WordPress site:
Real-time chat
Typing indicators
Live tracking
Conversation history
Multiple agents
Real-time notification
Unified Inbox
Manage customer messages from multiple platforms in one place:
Support multiple channels:
Website Live Chat
Facebook Messenger
Instagram
WhatsApp
No more switching between multiple apps.
No-Code Agent Builder
Create customized conversational AI flows with drag-and-drop builder:
Drag-and-drop
FAQs
Escalation support
Qualification forms
Support form & more
Widget Customization
Match your brand identity:
Brand logo
Colors
Greeting message
Welcome message
Position
Language
Launcher Icon
Chat Routing
Automatically assign chats to available agents based on:
Department routing
Skill-based routing
Priority assignment
Round-robin routing
Intelligent auto-assignment
Customer Information
Learn more about customer experience:
Visitor Details
Previous conversations
Customer location
Custom metadata
