內容簡介
YDS Support Ticket System 功能強大，可讓您在 WordPress 主題上輕鬆創建自己的票務系統。用戶可以提交/創建票務，票務代理可以回答票務、更改票務狀態、創建類別、上傳文件和設置優先級。通過短代碼，您可以在前端顯示創建票務的表單。訪客可以註冊或登錄以獲得支持、查看狀態或創建票務。管理員也可以允許訪客使用支持系統。
功能：
管理員可創建票務
訪客/訪問者可在前端創建票務
每個票務可選擇優先級、狀態和類別
票務和回覆可上傳多個文件，也可以將附件附在郵件中
票務分配的電子郵件通知
管理員可刪除票務
訪客票務提交
新票務提交後，管理員和創建者均會收到電子郵件通知
100% 基於 Ajax 的功能可提高 200% 的速度
基於 Ajax 的票務篩選器，供代理和管理員按類型、狀態、類別、優先級和搜索篩選使用
與 WordPress 主題無縫集成
用於票務問題的 HTML 編輯器
自定義優先級，可重新排序、重命名默認優先級
自定義類別，可重新排序、重命名默認類別
易於使用
無限制的類別
支持票務系統的短代碼
易於翻譯
使用範例：
技術支持系統
問題票務系統
客戶關係管理(CRM)系統
服務要求系統
公司、酒店或房地產服務台
幫助台系統
預約請求系統
大型組織易於管理票務
外掛標籤
開發者團隊
原文外掛簡介
YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.
Features :
Ticket Creation by Admin
Visitor/Guest can create ticket from front-end
Priority, status, category selection for each ticket
Multiple file attachment for ticket and reply also attachments attached to mail as well
Ticket assignment mail notifications
Delete ticket by admin
Guest ticket submission
Mail notification upon new ticket submission for admin and originator
100% Ajax based functionality works 200% faster
Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search
Smooth integration with WordPress themes
HTML editor for ticket issue
Custom Priority with ability to re-order, rename default Priority
Custom Categories with ability to re-order, rename default Category
Easy to Use
Unlimited Categories
Shortcode for Support Ticket System
Easy To Translate
Examples areas of use :
Technical support system
Trouble ticket system
Customer relationship management (CRM) system
Service request system
Company, hotel or real estate service desk
Helpdesk system
Appointment request system
Easy ticket management for large orgnization
