內容簡介
WM Support Assistant 是一款為 WordPress 提供可搜尋的常見問題知識庫與自助支援系統的外掛。它讓使用者能夠建立結構化的常見問題，幫助訪客找到相關答案，並在無法找到合適答案時提供聯絡表單。
【主要功能】
• 可搜尋的常見問題知識庫
• 自適應的支援助手顯示
• 即時答案功能
• 相關問題推薦
• 整合聯絡表單作為備援
• 可自訂顏色與尺寸
外掛標籤
開發者團隊
原文外掛簡介
WM Support Assistant adds a searchable FAQ knowledge base and self-service support system to WordPress.
Create structured frequently asked questions, help visitors find relevant answers and provide an integrated contact form when no suitable answer is available. Use the floating Support Assistant across your website or publish the same FAQ content as a standalone help center using a shortcode.
Important: This is not an AI chatbot
WM Support Assistant is not a generative AI chatbot and does not generate answers automatically.
Visitors search the FAQ content you define in WordPress, and the plugin displays matching answers from your own knowledge base. This keeps your support content predictable and under your control.
No external chatbot or hosted support platform is required for the core FAQ functionality. Your FAQs, settings and support content remain under your control within WordPress.
Searchable FAQ Knowledge Base
Create and organize FAQs directly in WordPress using dedicated categories and tags. Additional search keywords and synonyms can be assigned to individual FAQs to improve the quality of search results.
The weighted search system can consider titles, content, categories, tags and additional keywords when determining relevant answers.
This gives you a predictable support experience based on content you have created and approved yourself.
Floating Support Assistant
The responsive Support Assistant can be displayed across your website and allows visitors to search your knowledge base without leaving the current page.
Selected FAQs can also be marked as instant answers and displayed directly when the Support Assistant is opened.
Features include:
Weighted FAQ search
Instant answers
Related questions
Progressive “Show more” loading
Helpful / not helpful feedback
Integrated contact form fallback
Responsive visibility settings
Configurable colors and dimensions
Editable frontend texts and labels
Standalone FAQ and Help Center
Use the following shortcode to create a dedicated FAQ or help-center page:
[wmsa_support_assistant]
The standalone view can include:
FAQ search
Category filters
FAQ counts
Accordion answers
Optional helpful / not helpful voting
The same FAQ content can therefore be used both inside the floating Support Assistant and on a dedicated support or help-center page.
Contact Form Fallback
If visitors cannot find a suitable answer, they can use the integrated contact form instead of leaving the support flow.
Messages are sent using the standard WordPress wp_mail() function. The form also includes built-in measures to reduce automated spam submissions.
FAQ Management
Frequently used support content can be managed directly from the WordPress administration area.
Included management features:
FAQ categories and tags
Search keywords and synonyms
Instant-answer selection
FAQ duplication
JSON import and export
Import and export of plugin settings
Usage and Liability Notices
Optional informational notices can be displayed below the Support Assistant search and on the standalone FAQ page.
Links can be placed directly inside the notice text using the [link]...[/link] placeholder. Font size and text color can also be configured.
The plugin additionally includes a generator for creating a draft sample page for operator-specific usage or liability information. Generated sample texts are intended as a starting point only and include reminders that legal content should be reviewed and adapted by the website operator where necessary.
Privacy and External Services
WM Support Assistant does not require a generative AI service, external chatbot or hosted support platform for its core FAQ and search functionality.
FAQ content and plugin settings are managed within your WordPress installation.
Documentation
Detailed setup and usage information is available in the official documentation:
Documentation
WM Support Assistant PRO
The free version of WM Support Assistant can be used independently. An optional PRO add-on is available for advanced support workflows, including contextual FAQ rules, support analytics, stored support requests, content monitoring, proactive help and additional customization options.
View all PRO features
Shortcodes
[wmsa_support_assistant]
Displays the standalone FAQ and help-center view.
