[WordPress] 外掛分享： AI Chatbot & Live Chat with ChatGPT Support by WebChatAgent

WordPress 外掛 AI Chatbot & Live Chat with ChatGPT Support by WebChatAgent 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「AI Chatbot & Live Chat with ChatGPT Support by WebChatAgent」是 2025-05-13 上架。
  • 目前有 400 個安裝啟用數。
  • 上一次更新是 2025-11-30，距離現在已有 87 天。
  • 外掛最低要求 WordPress 5.0 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
  • 有 2 人給過評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

webchatagent |

外掛標籤

AI | chatbot | ChatGPT | chat widget | customer support |

內容簡介

總結：WebChatAgent 是一個免費的 AI 動力聊天機器人平台，可以幫助你在 WordPress 網站上建立智慧 AI 助理，並利用先進的功能像 RAG（Retrieval Augmented Generation）為訪客提供個性化的聊天體驗。

問題與答案：

問題：WebChatAgent 的主要特點有哪些？
答案：
- 100%免費，無隱藏費用或高級計劃要求
- 智慧上下文答案 - 使用RAG（Retrieval Augmented Generation）基於網站內容和文件提供答案
- 多LLM支持 - 切換至 Google Gemini 和 OpenAI 等領先的雲模型
- 工具整合 - 將您的聊天機器人連接到外部服務和系統以執行動作
- 多語言支持 - 自動以用戶的語言回覆
- WCAG 2.2 AA 可及性 - 確保所有訪客無論殘障狀況都可使用
- 防止垃圾郵件攻擊，保護聊天機器人免受意外費用
- 完全可定制 - 自定外觀、個性、顏色、字體等
- 實時預覽 - 在管理區域實時查看更改
- 響應式設計 - 適用於所有設備和螢幕大小
- 簡單嵌入 - 輕鬆整合到您的 WordPress 網站
- 潛在客戶產生 - 自動與訪客互動、回答問題並自動歸類潛在客戶

問題：WebChatAgent 的隱私政策是什麼？
答案：
- WebChatAgent 處理用戶的聊天信息以提供 AI 驅動的回應
- 聊天小工具還收集基本的瀏覽器信息和 IP 地址以防止濫用和地理化服務定制
- 聊天對話通常保存30天以維持上下文並提供後續支持。此後，對話數據可能會匿名化並保留以改進服務。
- 有關隱私查詢，請聯繫 [email protected]。

原文外掛簡介

Add an AI chatbot and live chat to your WordPress site. Answer visitors 24/7, capture leads, book appointments and hand over chats to humans when it matters.
🤖 Description
AI Chatbot & Live Chat for WordPress with ChatGPT and Gemini Support by WebChatAgent lets you add a powerful AI assistant and live chat widget to your WordPress website.
Use advanced features like RAG (Retrieval-Augmented Generation) with support for OpenAI ChatGPT, Google Gemini and other top AI models to give your visitors highly relevant answers based on your content. Combine this with human takeover (live chat) so your team can jump in whenever it matters.
You connect your site to your WebChatAgent account, where you manage all AI settings, design, live chat rules, WhatsApp integration, bookings and more. The WordPress plugin focuses on a smooth embed and a live preview in your WP admin.
Key integrations and tools include:

Live Chat & Human Takeover – AI handles most questions, humans can take over any conversation in the inbox
WhatsApp Business Integration – engage users via your WhatsApp business number
API Connector for WooCommerce & More – let customers check their WooCommerce order status, account info or support tickets directly in the chat
Zapier Integration – automate workflows and connect to thousands of apps
AI Team Wiki – publish an AI-assisted team knowledge base on your subdomain
Custom MCP (Model Context Protocol) Server Support – for advanced, self-hosted or custom AI models

✨ Key Features

Generous Free Plan – Start free on WebChatAgent.com and upgrade only when you need more usage or advanced features
Hybrid AI Chatbot + Live Chat – Let AI handle routine questions and let humans join any conversation in real time
Human Takeover / Agent Inbox – View all conversations in one inbox and take over any chat with a single click
Smart Contextual Answers – Uses RAG (Retrieval-Augmented Generation) to answer based on your website content and uploaded documents
Multi-LLM Support – Switch between leading cloud models like Google Gemini and OpenAI
Custom MCP Server Support – Connect your own Model Context Protocol servers for self-hosted or specialized AI models
Tool Integrations – Connect your chatbot with external services and systems to perform actions

Lead Management – Automatically collect, qualify and manage potential customer information
Feedback Management – Gather and analyze user feedback to improve your service and chatbot
Questions Management – Track and categorize all questions asked to your chatbot

API Connector for WooCommerce & More – Connect your shop so customers get instant answers

WooCommerce Order Status – Customers ask “Where is my order?” and your chatbot checks WooCommerce and answers in seconds
WooCommerce Product Info – Let customers ask about product availability, prices or details from your shop
Account & Order History – Look up customer accounts, past orders or membership status automatically
Support Ticket Updates – Show real-time status of support requests without manual lookup
Ready-Made WooCommerce Template – Get started in minutes with our pre-built WooCommerce connector — no coding needed
Secure by Design – Customers must verify their identity (e.g. order email) before seeing personal data

WhatsApp Business Integration – Let your bot respond to customers on WhatsApp using your business number
In-Chat Appointments & Bookings – Allow visitors to book appointments directly inside the chat (with Google Calendar sync on supported plans)
Multilingual Support – Automatically responds in the user’s language; human replies can be translated as well
WCAG 2.2 AA Accessibility – Ensures accessible use for all visitors regardless of disabilities
Spam Protection – Prevents chatbot abuse and protects against unexpected usage spikes
Complete Customization – Customize appearance, persona, colors, fonts, behavior and more via the WebChatAgent dashboard
Live Preview – See your current widget in a live preview iframe inside the WordPress admin
Responsive Design – Works perfectly on all devices and screen sizes
Simple Embedding – Easy integration with your WordPress site using a single Chatbot ID

🚀 Installation

Upload the webchatagent folder to the /wp-content/plugins/ directory of your WordPress installation or install it directly from the WordPress plugin directory.
Activate the plugin in the WordPress admin area under “Plugins”.
Register or log in at https://webchatagent.com and create your chatbot.
Copy your Chatbot ID from the WebChatAgent dashboard.
In WordPress, navigate to “WebChatAgent” in the admin menu and paste your Chatbot ID.
Enable the chatbot in the plugin settings to display the widget on your site.

All design, AI, live chat, WhatsApp and behavior settings are managed in your WebChatAgent dashboard. The WordPress plugin handles the embed and displays a live preview based on your current configuration.
⚙️ Frequently Asked Questions
Do I need an API key or account to use this plugin?
You need to register at WebChatAgent.com to create a chatbot and get a Chatbot ID. You then enter this ID in the plugin settings to connect your WordPress site to your chatbot. API keys and model settings are managed in your WebChatAgent account.
Is this plugin completely free?
You can start with a free plan on WebChatAgent.com. There are paid plans available if you need higher limits, more pages, more traffic or advanced features like higher message quotas, team features and additional integrations.
Can I customize the appearance of the chat widget?
Yes. You customize the color scheme, avatar, fonts, welcome message, widget position, behavior and persona directly in the WebChatAgent dashboard. The WordPress plugin shows a live preview and uses your current configuration.
Is the chat widget mobile-friendly?
Yes, the chat widget is fully responsive and works well on all devices, including mobile phones and tablets.
Does WebChatAgent support live chat and human takeover?
Yes. WebChatAgent offers a hybrid model: AI answers most questions automatically, and your team can take over any chat at any time via the Agent Inbox. You can reply as a human and then hand control back to the bot if you like.
Does the plugin support WhatsApp Business?
Yes. You can connect your WhatsApp Business number in the WebChatAgent dashboard. Your AI chatbot can then reply to WhatsApp messages, and you can manage those conversations alongside website chats.
How does the AI chatbot understand my website content?
WebChatAgent uses RAG (Retrieval-Augmented Generation) to index and understand your website content and documents. When visitors ask questions, the AI combines this indexed content with a large language model (e.g. ChatGPT or Gemini) to provide accurate, context-aware answers.
Which AI models are supported?
The chatbot supports multiple large language models including Google Gemini and OpenAI. You can choose which model to use in your WebChatAgent settings. Additionally, you can connect custom MCP (Model Context Protocol) servers for self-hosted or specialized AI models.
Does the chatbot support multiple languages?
Yes, the chatbot automatically detects and responds in the user’s language, making it ideal for multilingual websites. Human replies in the inbox can also be auto-translated.
Is the chat widget accessible for people with disabilities?
Yes, the chat widget is designed to meet WCAG 2.2 AA accessibility standards, ensuring it’s usable for all visitors, including those using assistive technologies.
Can the chatbot perform actions beyond just answering questions?
Yes. With Tool Integrations, your chatbot can connect to external services and systems to perform actions such as submitting forms, booking appointments, updating records or querying databases. You configure these tools in your WebChatAgent dashboard.
What is the API Connector and how does it work?
The API Connector lets your chatbot answer questions that require live data from your WooCommerce shop or other business systems. Instead of just answering general questions, your chatbot can look up real information for each customer.
WooCommerce examples:

“Where is my order #12345?” – The chatbot checks your WooCommerce shop and tells the customer the current order status
“Is the blue T-shirt in size M available?” – Looks up product stock and availability in WooCommerce
“Show me my recent orders” – Displays the customer’s order history from your shop

Other systems:

Support tickets – Show ticket status from helpdesk systems
Account info – Look up balances, memberships or custom data from any system

How to set it up:

Select the WooCommerce template (or another template for your system)
The chatbot asks customers to verify their identity (e.g. their order email)
Once verified, the chatbot can look up their orders, products and personal data

No programming knowledge required — the WooCommerce connector works out of the box.
What analytics and management tools are included?
From your WebChatAgent account, you can access:

Lead Management – Collect, categorize and follow up with leads generated through your chatbot
Feedback Management – Review and analyze user feedback to improve your chatbot and service
Questions Management – View all questions asked to your chatbot, identify common topics and improve your knowledge base
Analytics Dashboard – Track conversations, leads, bookings, human handovers and unanswered questions

How does the spam protection work?
Built-in spam and abuse protection monitor usage patterns and prevent abusive or excessive requests. This helps protect your account from unexpected usage spikes and keeps your costs predictable on higher tiers.
📷 Screenshots

WebChatAgent – AI Chatbot & Live Chat for WordPress settings page in the WordPress admin.
Live chat widget on your website – desktop view.
Mobile view of the chat widget.

📝 Changelog
1.0.3

Changed: Admin shows read-only values loaded from public endpoint
Changed: Only Chatbot ID and Enable are editable in WP; other settings managed in WebChatAgent dashboard
Added: Color swatches for theme and message colors in admin
Improved: Preview iframe sets html lang to current WP language

1.0.2

Added: Hide branding option in General tab
Added: Speech bubble text option in Messages tab
Added: Chat button image URL option in Appearance tab
Added: Live preview support for new options
Added: Documentation for dashboard tools (Leads, Feedback, Questions)
Added: Documentation for custom MCP server support
Improved: Widget rendering to include new attributes

1.0.0

Initial release

🔄 Upgrade Notice
1.0.3
Adds admin read-only values, color swatches and language-aware preview. Also updates documentation for integrations (WhatsApp Business, Zapier, AI Team Wiki, MCP) and clarifies that most settings are managed in the WebChatAgent dashboard.
1.0.2
Initial release of the WebChatAgent – AI Chatbot for WordPress plugin.
🔒 Privacy Policy
WebChatAgent – AI Chatbot for WordPress processes user chat messages to provide AI-powered responses. When visitors interact with the chat widget, their messages are sent to WebChatAgent’s servers for processing. The chat widget also collects basic browser information and IP addresses (in anonymized form) for abuse prevention and geographical customization of services.
Chat conversations are typically stored for up to 30 days to maintain context and provide follow-up support. After this period, conversation data may be anonymized and retained for service improvement purposes.
For privacy inquiries, please contact [email protected].
We operate in accordance with GDPR.
🌐 External services
This plugin connects to the WebChatAgent service (https://webchatagent.com) to provide chat functionality.
The service loads an external JavaScript file (https://webchatagent.com/widget/web-chat-agent.js) to render the chat widget on your website. This script is required for the widget to function properly.
When using custom fonts, external resources may be loaded from Google Fonts (https://fonts.googleapis.com). This means that data may be shared with Google when a visitor views your website with the chat widget enabled.
The service receives the following data when visitors use the chat:

Chat messages and queries submitted through the chat widget
Basic browser information (user agent, device type)
Session information for conversation context preservation
IP addresses, stored in anonymized form for abuse prevention and geographical service customization

Data is only sent when a visitor interacts with the chat widget. No data is collected or transmitted until the visitor actively engages with the chat.
Terms of Service: https://webchatagent.com/terms
Privacy Policy: https://webchatagent.com/privacy-policy

各版本下載點

  • 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
  • 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「AI Chatbot & Live Chat with ChatGPT Support by WebChatAgent」來進行安裝。

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

最新版本

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